CaptainU Reviews 47

TrustScore 2 out of 5

1.9

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Rated 2 out of 5 stars

I think my daughter is probably too young for her CaptainU account to be effective. She doesn't have an ACT score, yet, for example. And she's only just now accumulating high school video footage t... See more

Company replied

Rated 5 out of 5 stars

I have been using the captainU website for a few months now and I am very impressed. I have been invited to many camps and am on multiple tournament teams. I am currently a freshman and can't wait to... See more

Company replied

Rated 1 out of 5 stars

I never signed up for this and it's been several years since my kids played any sports. I still get emails even after unsubscribing SEVEN (7) different times. I finally contacted their Customer Serv... See more

Rated 1 out of 5 stars

This site is unreliable and wholly inaccurate. Case in point. My Daughter's account says she has been added by a school to their recruiting list. However we got an email from them 2 months ago saying... See more

Company details

  1. College
  2. Software Company

Written by the company

More than 3 million athletes have used CaptainU and we've helped athletes make the team at Division I giants, small, highly selective DIII colleges, and everything in between, including Canadian Interuniversity Schools, NAIA schools and Junior Colleges.  Go to captainu.com to setup your profile and get started!


Contact info

1.9

Poor

TrustScore 2 out of 5

47 reviews

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Rated 3 out of 5 stars

Good, not great.

Overall it works well as a resource but the one issue is that often coach contacts are up to date when comparing mens vs women's coaches and this would help greatly.

11 February 2020
Unprompted review
CaptainU logo

Reply from CaptainU

Hi JM - Thank you for your honest feedback! We try hard to keep coach contacts as accurate as possible, but they may not be 100% accurate all the time (for example, if a coach leaves a school). We're glad to hear CaptainU has been a useful resource for your recruiting process!

Rated 2 out of 5 stars

Not finding the service super-effective for us

I think my daughter is probably too young for her CaptainU account to be effective. She doesn't have an ACT score, yet, for example. And she's only just now accumulating high school video footage to share.

In addition, I sometimes find that the coaches listed are no longer the actual coaches at the college/university. Of the four coaches my daughter has emailed through CaptainU, only one has even opened and read the email. I wonder if an email just sent from her personal google account wouldn't accomplish the same thing.

10 February 2020
Unprompted review
CaptainU logo

Reply from CaptainU

Hi S. - Even without an ACT score yet, CaptainU is a great place to organize all your daughter's highlight and skills videos and continue building out her recruiting resume. Thank you for the feedback on the challenge you experienced with coach contacts. We strive to keep coach contacts as up to date as possible, but in some cases, it may not be 100% accurate all the time if a coach leaves a school.

Rated 2 out of 5 stars

Why can't we communicate directly with…

Why can't we communicate directly with CU? I have questions and there is no one to answer them. You have to do better!

9 February 2020
Unprompted review
CaptainU logo

Reply from CaptainU

Hi Yul - I'm sorry to hear you're having trouble connecting with us. You can always reach us at help@captainu.com -- our Support team will get back to you quickly.

Rated 5 out of 5 stars

Great site!

Great means of getting my daughter connected with Colleges. Exciting when seeing Colleges check her profile.

8 February 2020
Unprompted review
CaptainU logo

Reply from CaptainU

Hi Ron - That IS exciting! We are so happy to hear that you and your daughter are finding CaptainU to be a useful tool in your recruiting process.

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