Capsulehats Reviews 3

TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Nonexistent customer service

When i bought a hat their return policy said anything new and unworn can be returned within 30 days. I contacted them about 10 days after receiving, they waited a week to reply and said "u bought this hat 20 days ago, it cant be returned." and subsequently ignored my response about the website refund policy. I go to their site and now they've changed it to no returns... My return should be honored since that was the policy WHEN i bought the hat. Lost me as a customer after dozens of hats bought.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I just love this shop

I just love this shop.

As a Canadian, I’ve never had the chance to actually check out Capsule or Laced Up, but if their creative packaging, fantastic marketing and world class customer service are any indication, it’s just as awesome a shopping experience in person as it is online.

Another thing: I collect New Era fitted ball caps and this place designs some of the most unique caps in the game today.

And it’s not like the fitted cap game hasn’t exploded and isn’t now saturated with caps.

Yet, while it seems everyone and their mom is doing fitteds now, Capsule’s retained that certain sense of nuance about theirs.

You know a Capsule fitted when you see one, such is their unique and memorable style.

They ship fast, too, and again, their customer service is top notch.

Will continue to buy from Capsule.

29 November 2023
Unprompted review

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