Capri Studios Reviews 

I ordered 2 of these and I LOVE them! The artist was awesome with the revisions and the company handled a slight mistake very professionally and quickly! I highly recommend Capri Studios.

Poor and inconsistent communication - hi, help, Finn, Irish, William - which one works to actually reach someone? Delayed responses to questions. System glitches for print review - one of my 2 prints came back as ready to review but was blank for 2 weeks. Eventually I accepted it to keep the process moving since I didn't get an answer. The due date of Christmas delivery was missed by several weeks with no discount code or anything offered. Overall I rate a 3 because the artwork and framing were good.

LOVE these!! We gave one as a gift and one for our home!

I ordered a framed print from Capri Studios weeks before Christmas as a gift for my best friend. Production time was long, but I was patient. The order finally arrived on Christmas Eve — just in time for our gift exchange. Unfortunately, when I opened the box, I was shocked.
The product was an absolute atrocity.
The “frame” was cheap, flimsy, and poorly made. Even worse, the plexiglass front had been improperly inserted and was literally sticking out of the frame. Because of this, the print inside was crumpled and completely warped. For a $150 product, this level of quality is unacceptable.
I immediately contacted customer support and provided photo evidence. Since it was Christmas Eve and I had no usable gift, I had to rush out and buy a replacement gift at the last minute — wasting both my time and additional money. I made it very clear that I did not want a replacement. Christmas was the next day. A replacement would be useless. I specifically requested a refund.
Support told me my case was “escalated to an internal team.”
Then — complete silence.
Nearly THREE WEEKS LATER, without any communication or approval from me, they shipped a replacement anyway. By that point, Christmas was long over and I had already purchased another gift. The replacement was pointless.
I contacted them again asking why a replacement was sent when I explicitly asked for a refund. Once again, I was told the “internal team” was reviewing it. After another week of waiting, they finally responded that since they had sent a replacement, they had done all they could do — and refused to issue a refund.
So to summarize:
• They shipped a defective, poorly made $150 product
• They ignored my clearly stated request for a refund
• They sent an unwanted replacement weeks later without consent
• They then used that replacement as an excuse to deny a refund
• There is no phone number and no way to speak to anyone with actual authority
This is some of the worst customer service I have ever experienced. Their mistake cost me money, time, and stress during the holidays — and they took zero responsibility.
Capri Studios sells premium-priced products with bargain-bin quality and hides behind scripted email responses instead of fixing their own errors. I would strongly advise anyone considering ordering from them to save themselves the headache and shop elsewhere.
Worst experience ever.

Items arrived damaged with creases. I took pictures and sent a message. I have been given the run around ever since. They promised it would come in time (the replacements) for Christmas. Ok, not the worst thing that it didn't happen. But ZERO communication from them since they promised to make it right. They will only respond when I reach out, days later, and to give some standard reply that they are working on, and will escalate it to another department. They are unable to provide tracking etc. A lot of runaround, which is sad because the ordering process and revision process was easy, not to mention the artwork is lovely, save for the huge creases. yes.

2/3/26 Update: after many emails back-and-forth. I finally got a notification that my items were being shipped. I’m not actually sure if customer service is just AI email an actual person because the responses seemed very canned and not detailed enough to make me feel like a real person answered them. But I don’t know 100% how it works. I do know that I was going back-and-forth so much and I finally said to the rep that I no longer wanted to speak with them and I only wanted someone higher up to respond to my emails moving forward. Shortly after that exchange, I got a shipping and tracking number. When the order arrived the other day, I opened it and quickly noticed two things. The first is that the creases that were present in my original order were no longer there and was fixed. The second thing I noticed was the difference in framing. With my first order, the frame legitimately looked like a frame that you could buy at Target/Home Goods. and was cheaply constructed very thin wood, etc. The frame I received the second time around was professionally matted, and the wood was thicker and smoother. I’m honestly not sure if they changed their framing or if I really got screwed the whole time more so than just creasing in the artwork. Either way, I’m glad to be finally done with the company and I can enjoy my artwork now. A bonus is that you get the download when you order so if I ever wanna reprint it, I will just use my own printing company.

It was absolutely beautiful. Cannot wait to give the gift this week! Thank you so much

My wife loved the idea. The picture is now displayed in the living room as a showpiece!

They give you a proof you review and approve. You can’t zoom in on the proof but it looked okay so we approved. After approval you get a different version you can zoom in on and we saw a name was spelled wrong… a name we spelled correctly when we submitted.

Customer service refuses to send us a new print even though this was their error and they don’t give you a way to review in detail to see if they made a mistake.

Won’t be ordering from this company again and will pass my experience along to others.

When I ordered my prints it was with a "8 hours left for Christmas delivery" and in an email I have a "Your order is still covered under our Guaranteed Christmas Delivery windows, and we’ll keep you updated every step of the way." The prints, which are lovely, didn't arrive until January 10, almost a month after the order was placed.

My order was supposedly shipped and the tracking shows that on 12/29 my order is "on its way" AND "out for delivery". How does that happen? It's now January 15 and the tracking still says the same and I have NOT received my order. Feeling like I was scammed..

I ordered 2 of the same print for delivery by Christmas. I liked the order review process and received the shipment tracking number in a respectable timeframe. However when it arrived it only contained 1 print. When I reached out I was told the other was on its way in seller are packaging. Upon request they could not supply a tracking number.
It has been 3 weeks and I keep getting the response “we are looking into it” with zero resolution!

Product was absolutely beautiful! It just took quite a while for it to arrive. I ordered no later than 12/15 but didn’t deliver until 1/7. Was supposed to be a Christmas present. I did like that I could print the product to at least show it before it arrived.

Great customer service through every step of the process. Augustina stayed in touch and keep me updated on every part of the experience, from purchase through delivery.

I started emailing on 12/23 as I ordered in time for Christmas delivery. On 12/17 I got an update that the label was created and my package was being handed off to the carrier. Long story short I’ve sent at least 12 emails following up on where my order is. First I was told that it was an issue with the carrier. Then I was told that there was actually an issue with production and it was never shipped. No one can give me an answer that’s not total fluff or a timeline as to when I’ll receive and I’m $140 down and still with no Christmas gift for my MIL. They say they are sorry but do absolutely nothing to make good on it. How difficult is it to reprint and ship it out? I’ve never experienced customer service of such poor quality.

2nd time was the charm! After a not-so-great experience, customer service came through and got me a perfect replacement quickly!!

Unfortunately, our product arrived damaged. But the team at Capri Studios had the replacement in our hands within a week!

I paid for 14 family members and when the print arrived it only had 13 family members on it. “Mike” is not helpful, does not want to do the right thing and replace it. He repeats the same thing and at this point I don’t think he is a real person.

Ordered my prints on 24th November with express shipping option as Christmas gifts and approved design 28th of November. Heard absolutely nothing until I emailed on 13th of December asking for update, reassured that my “order is not its way and progressing as expected”. 20th of December arrived, with no shipping confirmation or tracking information, I emailed again, to be reassured that my “order has been shipped and is currently on its way”. When asked if I can be provided with any way to track my order, I was told on the 23rd of December that “shipment is still in progress, and tracking details will update automatically as soon as they are available from the carrier”.

It’s now well into January and I am still without my prints. I have disputed my order with my card provider.

Stay away.

every step of the process was quick and easy, and the final product turned out beautifully. I even had one that i didn't approve on right away, they took my comments and sent a new one quickly.

The process to create the print was easy and quick! The team was very responsive when I had to make corrections. And it shipped quickly once the proof was verified! Great overall service and product!