Excellent service from Caple. Willow from Caple rang to confirm delivery details, which was followed up with an email stating delivery would be via DPD. The items were delivered the next day. Would ha... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We came for an experience day as part of setting up our new kitchen showroom. Dan and Jo pulled out all the stops, spent the time showing us all the products and Jo cooked us a delicious 3 course meal... See more
Company replied
Had kitchen fitted two and a half years ago and Caple sink and tap was fitted. Recently the tap started dripping and as it was covered by Caples 5 year guarantee I contacted the firm for help. After s... See more
Company replied
Purchased a sink and tap last year - recently, there was a problem with one of the tap handles having become loose. I had a couple of phone conversations with Caple's Customer Care people, plus a few... See more
Company replied
Company details
Information provided by various external sources
Caple is a multi-award winning appliances, sinks, taps, kitchen+ bedroom furniture brand.
Contact info
Fourth Way, BS11, Bristol, United Kingdom
- 011793819000
- sales@caple.co.uk
- caple.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
this is my 4th caple steem oven the…
this is my 4th caple steem oven the first 2 leaked and damaged the cupboard the 3rd one lasted 12 years the first 3 were so109 when working brilliant i hope the new one so111ss last longer
24 February 2026
Reply from Caple
Thank you for your review and for being a loyal Caple customer. We're sorry to hear about the issues with your earlier ovens, but glad to hear the third one lasted 12 years. We hope your new SO111S steam oven gives you many years of brilliant performance too! Caple
Very impressed
From start to finish, the buying experience was easy and efficient. The oven works brilliantly and I'm very satisfied with my purchase.
22 August 2025
Unprompted review
Reply from Caple
Hi Sheryl, Thank you for your review! We're delighted to hear that your buying experience was easy and that your oven is working brilliantly. We really appreciate your feedback! Caple
An amazing experience day with Caple
An amazing experience day with Caple. Wonderful food made using fantastic appliances. Brilliant to see them in action and to be able to taste the results. Huge thank you to Nikki and Jo!
3 March 2026
Unprompted review
Reply from Caple
Thank you for your lovely review! We're so glad you enjoyed the experience day and got to see our appliances in action. We really appreciate your feedback!
Hannah was brilliant
Hannah was brilliant, even spotted and corrected my mistake when ordering, thanks so much
3 March 2026
Unprompted review
Reply from Caple
Thank you for your review! We're delighted to hear Hannah was able to help and correct the mistake. We really appreciate your feedback!
Great customer service!
I do not own a Caple product. I am writing this review to let everyone know that this company has great customer service. First of all, if you email them, someone will respond. I had a conversation with Olivia Howse, and although she was not able to help me because it turned out the sink in question was not actually a Caple product, she went above and beyond in her attempts to help. These days, that is very impressive. Rest assured that you will be in good hands if you chooses to work with this company!
2 March 2026
Unprompted review
Reply from Caple
Hi Jann, Thank you for your kind review! We're thrilled to hear that Olivia went above and beyond to help, even though the product wasn’t a Caple one. We really appreciate you sharing your experience and your kind words about our customer service!
Excellent and efficient service
Excellent and efficient service from Willow Neal
2 March 2026
Unprompted review
Reply from Caple
Hi Amanda, Thank you for your great review! 😊 We're delighted to hear you received excellent and efficient service from Willow Neal. We'll be sure to pass on your kind feedback. Caple
Good quality products
Good quality products, totally satisfied with the ordering, delivery and overall service.
2 March 2026
Unprompted review
Reply from Caple
Thank you so much for your kind review! We’re really pleased to hear you’re happy with the quality of the products and that your ordering and delivery experience went smoothly. It’s great to know our service met your expectations. Thanks again for taking the time to share your feedback. Caple
I needed new strainer plugs and didn’t…
I needed new strainer plugs and didn’t want cheap ones that didn’t fit and leak so decided to buy directly from the supplier of the sink
I needed 2 but bought 3 so that I didn’t have to pay postage and now have a spare. They came quickly packaged really well and I was advised all the way
A well run company
22 February 2026
Reply from Caple
Thank you for your feedback! We’re glad everything arrived quickly and well packaged, and that your strainer plugs fit perfectly. Caple
Honesty and true customer service
Honesty, a rapid response to customers, no quibbling from Caple about honouring their 5 year warranty, and a very efficient spare parts supply of ceramic inserts to taps. Extremely reliable
23 February 2026
Unprompted review
Reply from Caple
Thank you for your kind words! We’re thrilled to hear our team’s service and reliability have met your expectations.
Have had an amazing kitchen
Have had an amazing kitchen, but then moved house so now I need a new one! So far I have replaced the oven and am hoping to get a whole new kitchen. Great appliances and the units are really good. Would recommend!
14 November 2025
Unprompted review
Reply from Caple
Thank you for your review! We're delighted to hear you’ve enjoyed your kitchen and appliances, and we’d be thrilled to help with your new one. We really appreciate your recommendation!
I had occasion to contact Caple…
I had occasion to contact Caple customer services to address a small problem with a recently installed Caple kitchen tap. Oliver was quick to respond and a great help resolve the issue. Very pleased with the service.
25 February 2026
Unprompted review
Reply from Caple
Thank you for your review! We're glad Oliver was able to help quickly and resolve the issue with your kitchen tap. We really appreciate your feedback!
My issue was sorted in one day
My issue was sorted in one day. Very good customer service from Oliver. Thank you.
27 February 2026
Unprompted review
Reply from Caple
Thank you for your review! We're delighted to hear Oliver was able to resolve your issue so quickly. We really appreciate your feedback! Caple
Had to contact service department on an…
Had to contact service department on an installation question.
Chan replied within the hour and he gave us the advice needed to complete successful install.
26 February 2026
Unprompted review
Reply from Caple
Hi Mark, thanks for the great feedback! We'll be sure that Chan knows you appreciated his help. Caple
Dreamwork makes the Teamwork.
Willow & Hannah are just a part of a great response team. They are very proficient in the roles they do. Thank you!!!
25 February 2026
Unprompted review
Reply from Caple
Love this, thanks for letting us know, we'll make sure Willow and Hannah knows you appreciated their help! Caple
I purchased a Caple sink approximately…
I purchased a Caple sink approximately 5 years ago.
I somehow lost the logo overflow cover .
I contacted caple customer services on Monday, and received a free replacement one today.
Very impressed!
26 February 2026
Unprompted review
Reply from Caple
We really appreciate your feedback! It’s great to hear you’re impressed with the fast and helpful service.
Modern, sleek, wine cooler
We have a wine cooler and it’s fantastic! Modern, sleek, and the perfect addition to our kitchen.
1 March 2025
Unprompted review
Reply from Caple
Thank you for your kind words Clare! We’re thrilled your wine cooler is a sleek and stylish addition to your kitchen.
A fantastic visit to the Caple showroom…
A fantastic visit to the Caple showroom in Bristol.
Very warm and welcoming, with great product knowledge and advise.
Great experience day and food.
26 February 2026
Unprompted review
Reply from Caple
We really appreciate your feedback! It’s great to hear the showroom, advice, and experience day made such a positive impression. Caple
Loved it
Loved it! Caple showroom was well organised and all staff was incredibly informative and kind.
26 February 2026
Unprompted review
Reply from Caple
We really appreciate your kind words! It’s great to hear your visit was so enjoyable and well organised. Caple
Lovely experience at the Caple…
Lovely experience at the Caple showroom, brilliant & helpful staff!
26 February 2026
Unprompted review
Reply from Caple
Hi Kelly, We’re so glad to hear this! Our team loves helping visitors, and we’re happy you had a brilliant experience. Caple
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