Capital on Tap Reviews 18,223

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 2,287 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the application and setup process to be quick, easy, and straightforward, often highlighting the seamless onboarding experience. The service is frequently praised for its efficiency and convenience, with many appreciating the immediate availability of funds when needed. Reviewers consistently commend the customer service and staff for being helpful, responsive, and professional, providing excellent support. The accompanying app is also highly regarded for its ease of use, brilliant functionality, and features like virtual cards and spending controls. However, some customers reported dissatisfaction with the customer service, citing issues like unhelpful responses or conflicting information. A few other people also felt that the service was confusing or inferior compared to other providers.

What people talk about most

User experience

People report positive experiences with user experience, highlighting the ease and speed of the application... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, efficient,... See more

Customer service

Customers had positive experiences with customer service, highlighting the great support, quick responses,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Application

Clients share positive opinions on the app, highlighting its ease of use, quick setup, and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quick and easy setup with minimal faff - just what busy business owners want Ive called them a couple of times with questions and theres never been a queue, the person/s who answer are English, and... See more

Rated 5 out of 5 stars

Easy application. Decision in minutes. Often in business borrowing can be stressful or just having that additional cash flow when needed. COP application made it easy to follow. Also the app is good,... See more

Rated 5 out of 5 stars

The Capital on Tap card setup process was a breeze and the integration with Xero has been excellent so far. We've already used the Priority Pass and now scoping out how to best use the Radisson VIP. H... See more

Rated 5 out of 5 stars

When you need an injection of cash flow the last thing you need is a cumbersome system from lenders. Capital On Tap was easy to navigate and obtain an early decision with the fascility ready to use s... See more


Company details

  1. Non-Bank Financial Service
  2. Cashback Provider
  3. Financial Institution

About Capital on Tap

Written by the company

At Capital on Tap, our mission is to make running a small business as easy as possible.

We understand that the day-to-day operations of a business can be challenging, which is why we've developed tools and resources that empower business owners to streamline their operations, access fast funding, and earn rewards.

So, if you're looking for a better way to run or grow your business – whether you’re an electrician wanting to buy supplies for your next job or a consulting company wanting to consolidate your team's spend – join the 200,000 businesses across the UK and the US that have placed their trust in Capital on Tap.

The credit card built for small businesses

Written by the company

- Uncapped 1% cashback with no annual fee
- Practical credit limits up to £250,000
- Free company cards with spend controls

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

What got me the most was the competency…

What got me the most was the competency and helpfulness of the staff. It made a lovely change to deal with normal nice people. The system is also great with links to help account for the card and integrate into your accounts programs. All good so far.

20 May 2026
Rated 4 out of 5 stars

The product is good

The product is good, the app works very well,

My only grumble is the bureaucratic process in providing documentation, there's process, and there's overbearing process, having to certify my share structure even though I provided documents to verify this was a real hassle, yes I know you have to go through disclosure hoops and are audited by financial oversight authority, but the application of the rules would be a little more flexible

20 May 2026
Rated 5 out of 5 stars

Capital on Tap were brilliant from the start.

Capital on Tap were brilliant from start to finish. They spotted a small mistake on my application and fixed it quickly, keeping me updated the whole way through. Once that was sorted, getting a card for my limited company was honestly one of the easiest parts of setting everything up. Fast, clear, and genuinely helpful service — exactly what you want when you’re trying to get a new business off the ground. Highly recommended.

19 May 2026
Rated 5 out of 5 stars

Application made easy

The application was very easy. Business loan applications are usually cumbersome, but CoT made it stress-free. Card arrived quickly. Great App and very easy to navigate.

19 May 2026
Rated 5 out of 5 stars

Truly pleasurable experience…

Over the years I’ve dealt with a number of financial institutions, I call them that for the right reason. I did not feel like Capital on Tap was an institution, it felt more like a great business partner, a business investment / support partner that really cared about their customers priority needs.

Not to mention the speed of service. Account set up and usable very easily and efficiently. Customer service team are awesome. Very knowledgeable and don’t speak to you like robots, down to earth and incredibly willing to help.

19 May 2026

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