Capital.com is an excellent helpful and approachable company. As soon as I joined the platform I was phoned and welcomed informed help was available. Message on a sunday evening expecting a reply over... See more
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Review summary
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I've joined Capital.com through TradingView which has a great integration with it. It offers configurable leverage that allows you to chose your level of risk. Has deep analysis documentation and... See more
Company replied
My millionth time here out of gratitude and gratefulness. Since day 1 the most supportive and helpful broker in the game. Whether you may have an issue with withdrawals, deposits, slippage or whatever... See more
Company replied
Very fast, very kind, and extremely professional. She demonstrated a level of support that truly reflects the standards of Capital.com. I believe anyone who receives her assistance will be satisfi... See more
Company replied
Company details
About Capital.com
Written by the company
Capital.com is one of the fastest-growing brokers in the industry,¹ with total client trading volumes surpassing $1.7 trillion in 2024.
We exist to help traders make better decisions, by giving them the tools and resources they need to trade with confidence. It’s a mission that’s won us² multiple awards from leading industry authorities, including:
BrokerChooser (Annual Awards, 2026) – ‘Best CFD broker’
ForexBrokers.com (Annual Awards, 2025) – Best in class for ‘Commissions and fees’, ‘Ease of use’, ‘TradingView’, ‘Crypto trading’*
TradingView (Annual Awards, 2025) – ‘Best Forex and CFD Broker in Middle East’
Good Money Guide – ‘Best Trading Account’
2024 Online Money Awards – ‘Best Overall Trading Platform’
You can trade on more than 3,000 world-renowned markets with us, including commodities, indices, shares, cryptocurrencies,* and forex pairs.
We’re regulated by the Financial Conduct Authority, Securities Commission of The Bahamas, Cyprus Securities and Exchange Commission, Australian Securities and Investments Commission, and Securities and Commodities Authority.
*We don’t offer cryptocurrency trading in the UK.
More reasons why traders love Capital.com
✔️ User-friendly platform and mobile app
✔️ 24/7 client support
✔️ Fee-free deposits & withdrawals
✔️ Fast 0.014-second execution*
✔️ One-tap trading
✔️ Unlimited watchlists
*0.014 seconds average execution speed (internal server data, Jan–Oct 2025)
VISIT CAPITAL.COM
Any questions? Get in touch with our friendly team around the clock via live chat, WhatsApp, or by emailing support@capital.com.
¹We were named ‘Fastest Growing Broker’ by ForexBrokers.com (Annual Awards, 2023)
²As a Group
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Depending on the company, between 62% - 81.31% of retail investor accounts lose money when trading CFDs with Capital.com Group. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
What the industry says about us¹
Written by the company
- ¹Information presented relates to Capital Com Group.
Contact info
London, United Kingdom
- +44 20 3769 7777
- support@capital.com
- capital.com
4.6
Excellent
14K reviews
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Good assistance at live chat
26 March 2026
Unprompted review
Reply from Capital.com
Hello,
We appreciate your feedback on the helpfulness of our live chat support! It's wonderful to hear that you found the assistance valuable. Thank you for taking the time to share your experience.
Regards
Reply from Capital.com
Hello,
Thank you for the great feedback! We’re happy to be part of your trading journey.
All the best, Capital.com
Clear and pleasant customer service
I had several queries about account funding and needed to update certain aspects of my account.
Anthony was pleasant, understood my concerns and carefully guided me through what I had to do. I really appreciate the clarity that he provided and that is what good customer service is. He’s a credit to the company!
25 March 2026
Unprompted review
Reply from Capital.com
Hello,
It’s fantastic to hear that you had a positive experience with our support! We truly value your insights about the clarity and guidance provided during your queries about account funding. Your recognition of our team's efforts is greatly appreciated, and we’re delighted to have team members like Anthony who embody excellent customer service.
Regards
Reply from Capital.com
Hello,
Thank you for taking the time to leave a review. As a regulated platform, maintaining trust and security is very important to us. Please share the details of your experience at helpdesk@capital.com so the team can review the matter and assist further.
Regards
The customer support team are…
The customer support team are exceptionally responsive and consistently supportive.
24 March 2026
Unprompted review
Reply from Capital.com
Hello,
Your recognition of our responsive customer support team brings us joy! We’re delighted to know that their consistent support has made a difference for you.
Regards
Reply from Capital.com
Hello,
We’re glad to hear that Anthony was able to assist you quickly! Your positive experience means a lot to us, and we appreciate you taking the time to share it.
Regards
Switched and no regrets
I tried many kind of platforms. Capital.com is the most userfriendly, easy, fast to use without extra fees or big big spread
24 March 2026
Unprompted review
Reply from Capital.com
Hello,
Great to hear you're enjoying the user-friendly experience and speed! Your feedback is invaluable, and we're delighted that you found the platform to suit your needs.
Regards
support service easy to use
24 March 2026
Unprompted review
Reply from Capital.com
Hello,
Thank you for your feedback! We're glad to hear that you find the platform easy to use. If any assistance is ever needed, feel free to reach out.
Regards,
Capital.com
- good software / bad top management
- good software
- helpful staff
- attractive rebate program
- very uneducated and silly top management
reason: the staff get forced to ask many times for proof of address or for proof of passport or other stupid things they know already since years.
on the top of that bullshit - capital.com always blackmails their not valued customer - if y do not do that and that you get blocked.
that's why i found an alternative meanwhile because i hate this behavior soo much.
your should replace the top mgmt by engaging in smart people.
2 March 2026
Reply from Capital.com
Hello, thank you for taking the time to rate us.
We're sorry to hear the verification process has felt repetitive and frustrating. As a regulated broker, we may need to request updated documents periodically to meet compliance requirements - this includes proof of address and identity. While we understand this can be inconvenient, these checks are in place to protect our clients and ensure compliance with financial regulations.
We also want to assure you that account restrictions are only ever applied in line with our regulatory obligations, and are never intended to feel punitive. We genuinely value our clients and take feedback like yours seriously.
If you'd like to discuss your specific experience further, please don't hesitate to reach out at helpdesk@capital.com.
Kind regards,
Capital.com
It was good at the beggining but then…
It was good at the beggining but then they started to charge night fees for transactions even with 1:1 leverage.
They removed that and it was great
but now everytime I try to withdraw, there is an error message.
So easy to deposit but hard to withdraw, looks like kind of a scam
28 February 2026
Reply from Capital.com
Hello,
Thank you for taking the time to rate us. As a regulated platform, we take our credibility and safety seriously.
Kindly send the details of your experience to helpdesk@capital.com, and we will do our best to find an appropriate solution.
Best regards
I can no longer log into my account on…
I can no longer log into my account on my two computers, which I use regularly for Capital.com. It also did not work on my mobile phone as long as it was connected to Wi-Fi.
However, I am able to log in on my son's computer, which uses the same Wi-Fi network.
Neither resetting the devices, clearing cookies/temp files, nor switching to a different browser has helped.
The fact that all three devices fail at exactly the same time, while others connected to the same network are working, is more than unlikely. Please check the settings on your end.
No help, even the Bot is too busy.
24 March 2026
Reply from Capital.com
Hello,
Thank you for taking the time to rate us, and we’re sorry for the inconvenience caused. The issue you experienced was related to a login problem on our side, which has now been resolved.
If you’re still unable to log in, please contact us directly at helpdesk@capital.com, and we’ll assist you further as soon as possible.
Regards
The app is easy to use and very…
The app is easy to use and very intuitive. The sign-up procedure is straightforward. Unfortunately, I didn't send the correct proof of address. I contacted their support team, who are easy to talk to and can't do enough for you, and sorted it within a few hours. I added my first trade today, hopefully the first of many. Highly recommend.
23 March 2026
Unprompted review
Reply from Capital.com
Hello,
It's wonderful to hear that you've found the app user-friendly and intuitive, and we're glad to know our support team was helpful in resolving your issue swiftly. Your enthusiasm for trading is truly inspiring, and we appreciate your strong recommendation! We look forward to supporting you on your trading journey and hope you have many successful trades ahead.
Regards
Katrin was very prompt with her replies…
Katrin was very prompt with her replies and helped me find the answer to my question very fast as her experience and knowledge is clearly shown
23 March 2026
Unprompted review
Reply from Capital.com
Hello,
It's wonderful to hear that Katrin provided such prompt and knowledgeable support! Your feedback is truly appreciated, and it’s great to know that her expertise helped you find the answers you needed quickly.
Regards
Verification issue solved
I was requesting verification and the system kept denying my documents but support helped me through
23 March 2026
Unprompted review
Reply from Capital.com
Hello,
We're delighted that our support team could assist with your verification! It's great to hear that your issue has been resolved. If you have any more questions or need further assistance, please don't hesitate to reach out.
Regards
Great help from Rayan
22 March 2026
Unprompted review
Reply from Capital.com
Hello! We appreciate your positive feedback and are glad to hear Rayan provided excellent assistance! If there's anything we could do better or add to our platform to earn a 5-star review from you, please let us know. Your insights are invaluable to us!
Thank you so much Mr Krastan
Thank you so much Mr. Krastan for your help and your support
22 March 2026
Unprompted review
Reply from Capital.com
Hello,
It's wonderful to hear that Mr. Krastan made such a positive impact! We truly value your appreciation and feedback.
Regards
Broker is releasing and closing trades…
Broker is releasing and closing trades very fast and overnight fees are quite cheap.
Spreads get higher very fast if volatility increases and in normal market circumstances, the spreads are ok.
I would like to criticise the delays of set alarms, sometimes it takes a few minutes till they reach me as a SMS or an e-mail on the phone.
20 March 2026
Reply from Capital.com
Hello! It's fantastic to hear you appreciate the speed of trade releases and the affordability of overnight fees! We genuinely value your feedback regarding the delayed alarm notifications, and we will certainly keep your insights in mind as we strive to improve. What could we do better or add to our platform to earn that five-star review from you? Thank you for sharing your experience!
Easy to use and user friendly
20 March 2026
Unprompted review
Reply from Capital.com
Hello,
We appreciate your fantastic feedback about the app's ease of use and user-friendly design! Your satisfaction truly inspires us to continue delivering a great experience.
Regards
Fast and competent assistance with my…
Fast and competent assistance with my account verification. Documents accepted same day.
20 March 2026
Unprompted review
Reply from Capital.com
Hello,
We're glad to hear that you experienced prompt and capable help with your account verification, and it's great to know your documents were accepted swiftly! Your positive experience means a lot to us.
Regards
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