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Capital.com Reviews 14,396

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the quick response times and the personalized, understanding approach. Consumers find the platform user-friendly and intuitive, noting the straightforward sign-up process and ease of navigation. However, some customers also noted occasional issues with slow waiting/loading times during fingerprint verification. A few people were dissatisfied with the repeated requests for documentation during verification, and some mentioned that customer service responses sometimes came from different agents, leading to a lack of continuity.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praise the support team for being helpful,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's user-friendliness,... See more

Service

Reviewers highlight positive aspects of service. Many customers express satisfaction with the excellent,... See more

Response time

People report positive experiences with response times. Many customers praise the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Capital.com is an excellent helpful and approachable company. As soon as I joined the platform I was phoned and welcomed informed help was available. Message on a sunday evening expecting a reply over... See more

Company replied

Rated 5 out of 5 stars

I've joined Capital.com through TradingView which has a great integration with it. It offers configurable leverage that allows you to chose your level of risk. Has deep analysis documentation and... See more

Company replied

Rated 5 out of 5 stars

My millionth time here out of gratitude and gratefulness. Since day 1 the most supportive and helpful broker in the game. Whether you may have an issue with withdrawals, deposits, slippage or whatever... See more

Company replied

Rated 5 out of 5 stars

Very fast, very kind, and extremely professional. She demonstrated a level of support that truly reflects the standards of Capital.com. I believe anyone who receives her assistance will be satisfi... See more

Company replied


Company details

  1. Investment Service
  2. Alternative Financial Service
  3. Financial Institution
  4. Stock Broker

About Capital.com

Written by the company

Capital.com is one of the fastest-growing brokers in the industry,¹ with total client trading volumes surpassing $1.7 trillion in 2024.

We exist to help traders make better decisions, by giving them the tools and resources they need to trade with confidence. It’s a mission that’s won us² multiple awards from leading industry authorities, including:

  • BrokerChooser (Annual Awards, 2026) – ‘Best CFD broker’

  • ForexBrokers.com (Annual Awards, 2025) – Best in class for ‘Commissions and fees’, ‘Ease of use’, ‘TradingView’, ‘Crypto trading’*

  • TradingView (Annual Awards, 2025) – ‘Best Forex and CFD Broker in Middle East’

  • Good Money Guide – ‘Best Trading Account’

  • 2024 Online Money Awards – ‘Best Overall Trading Platform’


You can trade on more than 3,000 world-renowned markets with us, including commodities, indices, shares, cryptocurrencies,* and forex pairs.

We’re regulated by the Financial Conduct Authority, Securities Commission of The Bahamas, Cyprus Securities and Exchange Commission, Australian Securities and Investments Commission, and Securities and Commodities Authority.

*We don’t offer cryptocurrency trading in the UK.


More reasons why traders love Capital.com

    ✔️ User-friendly platform and mobile app

    ✔️ 24/7 client support

    ✔️ Fee-free deposits & withdrawals

    ✔️ Fast 0.014-second execution*

    ✔️ One-tap trading

    ✔️ Unlimited watchlists

*0.014 seconds average execution speed (internal server data, Jan–Oct 2025)

VISIT CAPITAL.COM


Any questions? Get in touch with our friendly team around the clock via live chat, WhatsApp, or by emailing support@capital.com.


App Store badge     google play badge

¹We were named ‘Fastest Growing Broker’ by ForexBrokers.com (Annual Awards, 2023)

²As a Group

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Depending on the company, between 62% - 81.31% of retail investor accounts lose money when trading CFDs with Capital.com Group. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

What the industry says about us¹

Written by the company

¹Information presented relates to Capital Com Group.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Rated 1 out of 5 stars

It’s been weeks without them giving me…

It’s been weeks without them giving me any type of help regarding my bank letter submission!

10 March 2026
Capital.com logo

Reply from Capital.com

Hello, 

Thank you for taking the time to share your feedback.

We can see that a document has been submitted to verify the bank account, and rest assured that it is currently being reviewed by the relevant team.

If there are any further questions or additional assistance is needed, please feel free to contact us at helpdesk@capital.com

Kind regards,
Capital.com

Rated 5 out of 5 stars

An excellent and highly advanced…

An excellent and highly advanced platform, and I benefited greatly from it.

17 March 2026
Capital.com logo

Reply from Capital.com

Hello,

We're excited to hear that you find the platform excellent and advanced! Your positive feedback is truly appreciated, and it's wonderful to know that you've benefited from it. We hope you continue to enjoy all the features and advantages our platform has to offer.

Regards

Rated 4 out of 5 stars

good charts

good charts,
capital application load fast
hungarian version available

17 March 2026
Capital.com logo

Reply from Capital.com

Hello! We’re excited to hear you’re enjoying the charts and the fast loading of the application! Your feedback about the Hungarian version is also appreciated, and it’s great to know it enhances your experience. If there’s anything we could do better or add to our platform to earn a 5-star review from you, please let us know. Thank you for sharing your thoughts!

Rated 5 out of 5 stars

Very easy to site to navigate

Very easy to site to navigate. Easy to transact and view good quality charts. Spreads seem reasonable. Very happy so far.

18 March 2026
Capital.com logo

Reply from Capital.com

Hello,

We're delighted to hear that you find the app easy to navigate and appreciate the quality of the charts! It's wonderful to know that the transaction process is straightforward for you and that you find the spreads reasonable. Your satisfaction truly means a lot to us!

Regards

Rated 5 out of 5 stars

Excellent app

Excellent app, I recommend you 100% easy to use

17 March 2026
Capital.com logo

Reply from Capital.com

Hello,

We appreciate your fantastic recommendation and are delighted you find the app easy to use! Thank you for your support!

Regards

Rated 5 out of 5 stars

Great App with lots of information to assist trading

I initially needed some time to get used to the interface and how to operate the trades.
But am very happy now with the app. Easy to use.
My wife saw some videos on YouTube having bad reviews on the app. I tested them out and could not find the critiques correct.

2 March 2026
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to hear that you've found the app to be informative and easy to navigate after some initial learning! Your positive experience truly stands out, and we're delighted that you took the time to test the information you encountered elsewhere. Thank you for sharing your insights!

Regards

Rated 5 out of 5 stars

Withdrawls

My initial review was low because I believed that I had not received my withdrawl after waiting over seven business days, but upon checking the details of my bank account as advised by customer help I discovered that I had received it on the same day I requested it. I had assumed it would take 2-5 business days because that is what is stated so I didn't check my bank on the same day and it was overlooked. So the reality is that not only are withdrawls from capital.com fast but they can be even faster than expected, and can be received on the same day, which adds to the credibility of this broker. I would recommend this broker to anybody, given their sleek, smooth technological user interface and very fast deposits and withdrawls.

17 March 2026
Capital.com logo

Reply from Capital.com

Hello, thank you for taking the time to update your review - we truly appreciate it.

We're glad to hear your withdrawal arrived so quickly, and that our team was able to help you track it down.

Your kind words about our platform and the recommendation mean a lot to us. We look forward to continuing to support you on your trading journey.

Best regards,
Capital.com

Rated 4 out of 5 stars

Resonsive

My experience with capital.com have been great from 6 years now. good customer relationship, offers clarity anytime you reach out; the last time i had issue of deposit with my debit card they support team where in to guide me through. countless withdrawal. Their issue of account confirmation letter is what won my trust, it serve as evident for legitimacy. Mr. Bryan have been of great service. Mr. Jack super he always come in contact when you need the most.

17 March 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Thank you for your fantastic feedback! We’re delighted to hear about your positive experiences over the years. It’s wonderful to know that our support team has been helpful, and your trust in our service truly means a lot. We appreciate your kind words about our team members and our commitment to clear communication. If there’s anything we could do better or add to our platform to earn a 5-star review, please let us know. Thank you for sharing your journey with us!

Rated 5 out of 5 stars

Best

Ok,Gut, Best, Bien

17 March 2026
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Reply from Capital.com

Sveiki,

Dėkojame už jūsų nuomonę! Mums labai malonu girdėti, kad patinka mūsų programa. Jūsų palaikymas mums yra labai svarbus, ir mes stengiamės nuolat tobulėti, kad galėtume suteikti jums geriausią patirtį.

Jei turite daugiau pasiūlymų ar klausimų, nedvejodami kreipkitės.

Regards

Rated 4 out of 5 stars
Capital.com logo

Reply from Capital.com

Hello! We’re grateful for your kind words about the service and app, and we’re pleased to hear you’re enjoying your experience! If there’s anything we could do better or add to our platform to earn a 5-star review from you, please let us know. Your feedback is invaluable to us!

Rated 5 out of 5 stars

Love it

Education, proactive reports and call outs. Easy to use app

17 March 2026
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to know that you love the app and appreciate the education, proactive reports, and call outs! Your enthusiasm for its ease of use is truly valued. We’re excited to continue providing you with a great experience.

Regards

Rated 5 out of 5 stars

I find the response time very efficient…

I find the response time very efficient and helpful

We asked for different timeframes to be included and now we have 1 second to monthly timeframes. That’s appreciated

1 October 2025
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to hear that you're satisfied with the efficient response time! Your feedback regarding the new timeframes is truly appreciated, and we're glad it enhances your experience. Thank you for sharing your thoughts!

Regards

Rated 5 out of 5 stars

Support service easy to use 👌

Support service easy to use 👌

18 March 2026
Capital.com logo

Reply from Capital.com

Hello,

It's fantastic to hear that you find the support service user-friendly! Your feedback means a lot to us, and we’re grateful for your support.

Regards

Rated 4 out of 5 stars

A good website and easy to use software…

A good website and easy to use software for trading.

17 March 2026
Capital.com logo

Reply from Capital.com

Hello! We appreciate your positive feedback and are delighted to hear that you find the software easy to use! If there's anything we could do better or add to our platform to earn a 5-star review from you, please let us know. Your insights are invaluable to us!

Rated 5 out of 5 stars

I can say with confidence that this is…

I can say with confidence that this is the best broker in every respect, and its support team is very proactive in resolving any kind of issue. It has a responsive ticketing system and, with all its capabilities, provides assistance.

17 March 2026
Capital.com logo

Reply from Capital.com

Hello,

Hearing such positive feedback about our broker and support team is truly rewarding! We greatly appreciate your kind words and are glad that our proactive approach and ticketing system have met your expectations. Thank you for sharing your experience!

Regards

Rated 5 out of 5 stars

Rayan was very quick to resolve my…

Rayan was very quick to resolve my issue.

17 March 2026
Unprompted review
Capital.com logo

Reply from Capital.com

Hello,

We're delighted to hear that Rayan provided swift assistance with your issue! Thank you for sharing your positive experience.

Regards

Rated 5 out of 5 stars

one of the best Broker

one of the best broker, and a good interface with Tradingview

17 March 2026
Capital.com logo

Reply from Capital.com

Hello,

Thank you for your kind feedback! We’re glad to hear you consider us among the best and that you’re enjoying the TradingView integration. 

All the best,
Capital.com

Rated 4 out of 5 stars

A good easy to use app and works…

A good easy to use app and works perfect with trading view. The negative thing is they are not commercial if your account gets bigger they won't give you better trading conditions. they say that are the eu rules but why others can give you better rates I don't know that is why I am looking for another broker. but for beginners it's a good broker to start

17 March 2026
Capital.com logo

Reply from Capital.com

Hello! We appreciate your positive feedback about the app's ease of use and its compatibility with TradingView. Your insights regarding trading conditions are valuable, and it's interesting to hear your perspective on this. We’re always looking to improve, so please let us know what we could do better or add to our platform to earn that 5-star review from you. Thank you for sharing your thoughts!

Rated 1 out of 5 stars

Support was extremely slow and…

Support was extremely slow and terrible. I wasn’t able to withdraw using my card, and they kept insisting it wasn’t their problem. Even after I provided proof that it wasn’t an issue with my bank, they still claimed they couldn’t do anything.
Then, strangely, after I had already lost money because I couldn’t withdraw, without doing anything, my account balance was suddenly cut in half, and only then I was able to make the withdrawal.
On top of that, the fees are extremely high and make no sense. On commodities, for example, with an investment of €400, I ended up paying more than €8 per day in fees, which is absurd.
With this platform, it’s impossible to make a profit in the long term. Be careful!

3 March 2026
Capital.com logo

Reply from Capital.com

Hello,

Thank you for taking the time to share your feedback.

We’re sorry to hear about your experience. Please note that withdrawal methods and processing times can vary depending on several factors, including payment provider requirements.

All fees and charges are transparently outlined on our website and may vary based on the instrument and market conditions. Please also note that when trading CFDs, holding leveraged positions overnight may incur overnight fees. More detailed information can be found here: https://capital.com/en-eu/ways-to-trade/fees-and-charges

If any concerns remain or a more detailed review is needed, please feel free to contact us at helpdesk@capital.com, and our team will be happy to assist further.

Kind regards.

Rated 5 out of 5 stars

I trading using the mobile and it very…

I trading using the mobile and it very good. Any withdrawal is done very prontly.
Any issues phone them and they answer promtly .

16 March 2026
Capital.com logo

Reply from Capital.com

Hello,

It's wonderful to hear that you're enjoying your trading experience and that withdrawals are processed promptly! Your feedback about our quick support response is truly appreciated.

Regards

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