Ca' Pietra Reviews 

564
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

It is disappointing that I have to write a negative review for this company. Ordered tiles - were not suitable, returned promptly and in accordance with their instructions. Have only partially been re... See more

Rated 5 out of 5 stars

We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... See more

Rated 5 out of 5 stars

Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... See more

Rated 5 out of 5 stars

I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... See more

Company replied

Company details

  1. Decoration and Interior Design Store
  2. also in
  3. Interior Designer
  4. Natural Stone Supplier
  5. Natural Stone Wholesaler
  6. Tile Manufacturer
  7. Tile Store

Written by the company

We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.


Contact info

3.8

Great

TrustScore 4 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(564)

22 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

We had a great experience with Alison Conti. She helped us from the moment we stepped into the shop, up until we ordered our tiles. She was incredibly knowledgeable throughout the whole process and provided great advice multiple times.
Great experience overall and with no doubt, we will go back to them for future orders.

5 September 2023
Unprompted review
Ca' Pietra logo

Reply from Ca' Pietra

Thank you for your lovely review. We have passed your feedback to Alison in our Hampshire showroom.

Rated 5 out of 5 stars

Lovely showroom with a great mix of tiles from stone to decorative colours

Really useful visit to the Artisans showroom in Hartley Wintney with my client. Good displays and love the mix of stone, porcelain and decorative tiles. I'm often looking for a mix of tiles and having both the stone and decorative tiles in one place is inspiring and offers a one shop solution for projects. Alison was extremely helpful and knowledgeable about the products and was proactive in emailing me later that afternoon to follow up on our discussions

19 September 2023
Unprompted review
Ca' Pietra logo

Reply from Ca' Pietra

Thank you for your 5* review! We have passed your compliments to Alison at our Hartley Wintney showroom.

Rated 5 out of 5 stars

5/5 experience

I ordered free samples from this company, and I was very impressed with their customer service. There was an issue with delivery, but it was rectified swiftly.

The samples came in perfect condition, and it really helped us to make a decision on the tiles we wanted to use. I am very much intending to purchase from this company - they're collection is so wonderful!

23 August 2023
Rated 5 out of 5 stars

From start to finish the team at…

From start to finish the team at Artisans could not have been more helpful or attentive. I now cannot wait for the arrival of all my new tiles!

4 September 2023
Unprompted review
Ca' Pietra logo

Reply from Ca' Pietra

Thank you for leaving us such a lovely review! We hope you love your tiles. Best Wishes, Sally

Rated 5 out of 5 stars

Good product

Good product, selection, price and delivery. I’ve used them more than once and they have been the same on both occasions.

29 July 2023
Rated 5 out of 5 stars

A minor mistake with an order for…

A minor mistake with an order for replacement tiles recently was resolved promptly and handled courteously and in professional manner.

18 August 2023
Unprompted review
Ca' Pietra logo

Reply from Ca' Pietra

Thank you for the lovely 5* review. We are glad you had a positive experience with Artisans. Best Wishes, Sally

Rated 5 out of 5 stars

saved the day

they responded vey quickly to an email when a favourite mug had broken and made new ones almost by return of post and saved the day!

28 July 2023
Rated 5 out of 5 stars

Best sampling service I’ve ever…

Best sampling service I’ve ever received, 100% sustainable packaging and 100% recyclable. Well done you guys, other companies need to take notes!

11 August 2023
Unprompted review
Ca' Pietra logo

Reply from Ca' Pietra

Thank you so much for the lovely review. Best Wishes, Sally

Rated 5 out of 5 stars

Very helpful knowledgeable staff

Very helpful knowledgeable staff. It was invaluable to see the products and talk through our project - which we are just completing now using Ca’Pietra tiles on both the floor and in the shower enclosure

24 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look