Caphunters Reviews 

475
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the caps, highlighting how well they hold their shape and the extremely careful, protective packaging used for delivery. Consumers also deeply appreciate the super speedy shipping times, alongside the helpful and humorous email updates provided throughout the entire easy ordering process. Some reviewers were not happy with unexpected shipping delays, noting that certain international deliveries took significantly longer than anticipated to arrive safely. A few other people also felt that tracking updates and customer communication could be improved when orders faced prolonged transit times.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting the brilliant quality, perfect... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made materials, perfect... See more

Order

Reviewers mention mixed feelings regarding their order experiences, as some consumers highlight incredibly... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction with prompt deliveries,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I feel your product are official timing was as you said.However,I wear a the same size in hats but yours fit me kind of tight so unfortunately I have to send back and hope the return comes as fast as... See more

Company replied

Rated 4 out of 5 stars

Thank you for a beautifully packed cap. It took a while to arrive but was worth it! You kept in touch all through the process which was very easy. The only thing that let you down was Royal Mail/Parce... See more

Company replied

Rated 5 out of 5 stars

When I completed my first order I got a lovely message about my order saying the care that was being taken. When it arrived I wasn’t disappointed great quality purchase, definitely be ordering more me... See more

Company replied

Rated 5 out of 5 stars

Found an exclusive 'Goorin Bros.' hat online which I hadn't seen anywhere before. I hadn't bought from Caphunters before but all good! Shipped to UK within a week, all packaged up really well, excep... See more

Company replied


Company details

  1. Headwear Store

Written by the company

Online headwear store ::: Where Hats Happen 🌍 Shipping Worlwide ::: 🧢 = 🌳 Planting trees with every purchase #StyleForTrees ::: The Best Quality - Fast Shipping ::: Contact us on our website for quick customer support


Contact info

4.2

Great

TrustScore 4 out of 5

475 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 93% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(475)

333 reviews in the last 12 months

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Rated 1 out of 5 stars

My order had to be delivered on the… 24th

My order had to be delivered on the 24th of August. Today is 26th and Customer support are note replying to my e-mails. I cannot call them. I will remove my review if somebody will get back to me. Very bad experiance so far.

26 August 2026
Unprompted review
Caphunters logo

Reply from Caphunters

We're sorry to hear about the delay. We want to clarify that we have not received any messages from you in our customer service system. Please make sure to contact us through the contact form on our website, as we do not offer customer support via email.

Regarding your order, we can see it is experiencing a slight delay but it is currently in transit and we expect it to be delivered this week.

We apologize for the inconvenience and hope to resolve this soon.

Rated 5 out of 5 stars

Exactly what I wanted

Although it took a really long time for it to come, the hat is perfect, and despite what other reviewers have said, I didn’t have to pay anything more ie duty etc. when it arrived.

25 August 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you for sharing your experience with us Jennifer!

Rated 5 out of 5 stars

Caps

The caps are excellent, they come in boxes in a dustbag very well protected.
Customer service is very good with replies within an hour.
This is my go to store for caps, i highly recommend caphunters if you want quality caps!!

22 August 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much for your positive feedback, we appreciate your support!

Rated 1 out of 5 stars

Cap took a week to come and when I…

Cap took a week to come and when I received it it was squashed. I have tried to get in touch with someone and no one had got back to me

22 August 2026
Unprompted review
Caphunters logo

Reply from Caphunters

We're sorry to hear about the condition of your cap upon arrival. We'd like to clarify that your message was received on a Saturday, and as we are not available over the weekend, we responded on Monday as soon as we were back.

Regarding the delivery time, your order was delivered within the estimated timeframe as you selected standard shipping.

As our customer service team advised, you are welcome to request a return for the damaged cap. Please don't hesitate to contact us if you need further assistance.

Rated 5 out of 5 stars

I bought this cap for my daughter and…

I bought this cap for my daughter and was a little worried about sizing due to it not being adjustable, but I took a measurement as described on the website and hey ho, it’s a perfect fit, really happy with the quality, I’m sure I’ll buy again .

8 August 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much for your positive feedback!

Rated 5 out of 5 stars

Excellent service

Excellent service. Unbelievable speed in delivering my hat. Great email when they sent the hat with a lot of humor. I will definitely buy again. Thank you

6 August 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you Nikos!

Rated 5 out of 5 stars

Fantastic!

The cap came in one day after ordering, great quality and was very pleased. Would definitely reccomend 👍

30 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you for your feedback Finley!

Rated 5 out of 5 stars

one of the best companies…

Honestly one of the best companies ever, best quality and all authentic caps, would fully recommend and will 100% be ordering again! Arrived so quickly too, thank you! ⭐

30 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much!

Rated 5 out of 5 stars

Great Service

Second order with Caphunters and no issues at all. Both times caps arrived quickly and really well packaged. They have the best selection of caps out there! Thank you, will be back again

29 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much!

Rated 5 out of 5 stars

3 times using Caphunters, 3 times a happy customer.

Everything from navigating & ordering on the app is easy & straightforward. Layout is perfect. Allowing u to choose from colour, team, & types easily. Prices are competitive & u can bag a bargain all the time. Caps arrive their own cap baggy. Packaging is recyclable which is a bonus. The only negative thing I can say is the delivery. Often it takes over a week to arrive. But it's a little thing to put up with on an otherwise great service. I've ordered 3 caps so far & they've all arrived in perfect condition. Not had any problems or reasons to be unhappy so far. Since using these guys, more similar services have popped up on my feed & so far none are as well presented or priced as Caphunters. Happy customer. Will continue to use Caphunters till I'm too old to wear caps lol

18 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Three orders, three happy outcomes, at this rate, we're going to need to reserve you a permanent spot on our red velvet cushion! We're truly honoured to be your cap destination of choice, and we solemnly promise that our team of inspectors, the zen packaging specialist, and the farewell fireworks crew will be ready and waiting for order number four. Growing old is mandatory, growing out of caps is absolutely not. See you soon! 🧢

Rated 5 out of 5 stars

Birthday Happiness

First of all, I never took notice that I was ordering from overseas. I was looking for a specific hat for my son in law for his birthday. It took a little longer than I expected but the product arrived nicely packaged and he loves the hat. The product is well made and exactly what he was looking for. Thank you.

12 June 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Carol thank you so much for your positive feedback, we appreciate your support!

Rated 5 out of 5 stars

Quick and convenient!

Really easy to purchase and my cap arrived sooner than expected (via Royal Mail). Really good customer experience. Recommended!

12 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thanks for your feedback Norman!

Rated 4 out of 5 stars

Delivery was a little slow

Delivery was a little slow, compared to other companies however the product arrived well packed and in perfect condition

12 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you for your feedback, we will keep working on achieving the best service for your customers.

Rated 1 out of 5 stars

I love the NY New Era cap

I love the NY New Era cap, however delivery is way too long the longest I've ever experienced. I ordered on 6/12/26 and my item came 7/9/26.

9 July 2026
Unprompted review
Caphunters logo

Reply from Caphunters

We're glad you love the cap! We apologize for the long delivery time. Unfortunately, your order was delayed due to customs processing, which is outside of our control and depends on your country's regulations. We're sorry for the inconvenience this caused.

Rated 5 out of 5 stars

Cap hunters customer service was top notch

Cap hunters customer service was impeccable. They had a creative way to communicate the shipping status which was humorous and caring. The tracking updates were extremely useful being that it was coming from overseas. The person really loved the hard to get product and I thank caphunters and will definitely be using them
Again.

26 June 2026
Unprompted review
Caphunters logo

Reply from Caphunters

Thank you so much for your positive feedback, we appreciate your support!

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