The lack of clear stats and expensive fees is a mess, they ignored my payout entirely. #Echo #Mines. On #trustpilot logical and focused on timing, which makes the gains feel very professional and repe... See more
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No reciban llamadas del equipo de capex, solamente quieren tomar todo tu dinero, no quieren que retires el capital. Please do not use this platform its a scam, they try to make you think you're ma... See more
Company replied
Dont fall for this SCAM! They ask you to deposit money, then they ask you to open "very safe" for the account large number of positions and then they keep on asking to deposit more to sustain the mark... See more
Totally Scam and fraud Stay away ,I have very worst experience ,they will always call you with vpn used number ,will ask you to deposit and invest ,but when you want to withdraw they will not proce... See more
Company replied
Company details
About CAPEX.com
Written by the company
At CAPEX.com, we empower traders to navigate the financial markets with confidence and precision. Our mission is to provide cutting-edge tools, comprehensive resources, and a seamless platform experience to help you make informed trading decisions. This commitment has earned us recognition from industry leaders and the trust of thousands of traders worldwide.
Why Choose CAPEX.com?
- Comprehensive Market Access: Trade over 2,100 markets, including CFDs on stocks, forex, crypto, indices, shares, commodities, ETFs, and bonds. From seasoned traders to beginners, we cater to every trading style.
- Smart Tools, Smarter Trading: With tools like our integrated AI-driven sentiment analytics, economic date, and a world-class education hub, CAPEX.com equips you to trade smarter, not harder.
- Award-Winning Excellence: Recognized globally for innovation and customer satisfaction, including accolades for our advanced trading platform and education resources.
Contact info
Seychelles
- capex.com
Breach of guidelines
Report them!!!
Dealing with a fake broker can be stressful but there are ways out of such mess. As an experienced trader, I had to report my withdrawal issues to- "Nathan Reclaim.. Days after my issue was resolved
20 January 2025
Unprompted review
Reply from CAPEX.com
Dear Customer,
We regret to hear that your experience with Capex did not meet your expectations. We truly value all feedback, as it helps us enhance our services with our customers in mind.
Please know that we take your concerns seriously and will look into this matter further. We encourage you to reach out to our support team at support.sc@capex.com with details of the issues you encountered. Our team is ready to assist you.
Best regards,
The Capex Team 🚀
Annoying customer service full of empty…
Annoying customer service full of empty promises
18 December 2024
Unprompted review
Reply from CAPEX.com
We’re sorry to hear about your experience with our customer service. At Capex, we strive to provide transparent and efficient support to all our clients.
Please provide us with your account details (email, account number, etc.) or contact our customer support team directly so we can address your concerns and assist you as quickly as possible.
We truly appreciate your feedback and look forward to resolving this matter for you.
Best regards,
CAPEX.com Team
How to refund my money in case of company professional account manager mistakes ?
They called me so many times and they told me deposit 1000 USD and we will assign professional account manager and he will guide you to gain big profits after deposit the professional account manager opened sell gold position with 600 USD and price go up very fast and I lost 1000 USD within 5 hours then they didn't answer and didn't reply to my requests to refund my money back the loss happened from the professional account manager and no reply till now just they called me after that ask to deposit more money !!!!!!!!
Also the account manager told me we have to follow risk management and don't open position with big amount then with first position he forgot what he said and opened position with 600 USD position from 1000 USD ????!!!!!
8 February 2025
Unprompted review
Reply from CAPEX.com
We appreciate you sharing your concerns with us, and we take all feedback seriously. We are sorry to hear about your negative experience and want to assure you that we prioritize our customers' satisfaction. We would like to investigate your specific case further to understand the details and address any issues you may have had.
Keep in mind that the offered service of assigning an Account Representative does not include investment advice as per our Terms and Conditions, and any news you may receive is to be treated as general marketing communication for information purposes only.
Please provide us with your account details (email, account number, etc.) or contact our customer support team directly so we can assist you quickly.
Best regards,
CAPEX.com Team
Lying Company
I started investing in stocks with them in mid/late December. They told me that I'll get a 5 cash back guaranteed for any stocks that I'll lose money in. Pressuring me into spending more and more money. With the promise of ''don't worry, you'll always be able to get your money back if that stock fails.'' This kept on going till the 31st of December. On the 7th of January, I've lost a substantial amount on 2 of my stocks. When I asked for the cash back, they told me that that service was only available for the month of December. I was never told that there was a time limit! In fact I was lead to believe that it was something that I could use at any time. Then they told me that I should add more money so that I'll have a very good chance on earning it back and more. I've now lost all of my money. They'll also start to indirectly tell you to take loans or money from friends and family so that you have a very favorable chance to make all the money that you've lost back. Stay away from this company.
10 January 2025
Unprompted review
Reply from CAPEX.com
We appreciate you sharing your concerns with us and we take all feedback seriously. We are sorry to hear about your negative experience and want to assure you that we prioritize our customers' satisfaction.
We would like to investigate your specific case further to understand the details and address any issues you may have had. Please provide us with your account details (email, account number, etc.) or contact our customer support team directly so we can assist you quickly.
Best regards,
CAPEX Team
Dont trust this company and dont waste…
Dont trust this company and dont waste your hard earned money.
23 December 2024
Unprompted review
Reply from CAPEX.com
We’re sorry to hear about your dissatisfaction. At CAPEX, we prioritize transparency and strive to provide our clients with the best possible service.
If you had a specific issue or concern, we’d appreciate the opportunity to address it and assist you further.
Please feel free to reach out to our support team or share more details so we can investigate and provide a resolution. Your feedback is important to us, and we’re here to help.
Best Regards,
CAPEX Team.
This is company of scammers. You will loose all your money.
This is company of scammers. They will keep calling and show you false profits and the moment you put more money after being pressurized from them day and night, within two days they will eat away all your money. Not a single penny you would be able to take out. Then they will vanish. They have audacity to ask you more money after they loose all money in 2 days.
1 November 2024
Unprompted review
Reply from CAPEX.com
We appreciate you sharing your concerns with us and we take all feedback seriously. We are sorry to hear about your negative experience and want to assure you that we prioritize our customers' satisfaction.
We would like to investigate your specific case further to understand the details and address any issues you may have had. Please provide us with your account details (email, account number, etc.) or contact our customer support team directly so we can assist you quickly.
Best regards,
CAPEX Team
Capex.com has been a mixed experience…
Capex.com has been a mixed experience for me, earning it a three-star rating. While they offer a range of trading options, I've encountered issues with account access and communication. At times, their support seems inconsistent, and transactions haven't always reflected my intentions. Withdrawing funds involves a notable commission and requires approval, which can feel restrictive. However, some aspects of their platform are functional, but it's essential to approach with caution and thoroughly understand their terms.
30 November 2024
Unprompted review
Reply from CAPEX.com
We appreciate you sharing your concerns with us and we take all feedback seriously. We are sorry to hear about your negative experience and want to assure you that we prioritize our customers' satisfaction.
We would like to investigate your specific case further to understand the details and address any issues you may have had. Please provide us with your account details (email, account number, etc.) or contact our customer support team directly so we can assist you quickly.
Best regards,
CAPEX Team
Capex.com is 100% Fraud Company
Be aware Capex.com is truely a fraud company. All the people working in are very sweet talker to make you deposit more and more money and finally they give you such a trades to make you loose. Initially they will give you a trade and your amount will be doubled or you will get some good profit. And after this they ask you to add more funds to get more profits like this.
I think their software is also fake and the actual money we deposit directly goes in to their own account. You cannot call them they only will call you. They will call you again and again to ask you to add more funds. Please do not fall in a trap to join Capex.com you will loose your entire funds deposited and after that no one will contact you.
When I told the broker that I want to withdraw my money then he gave me such a trade and I lost all my amount in that trade. And after that he did not call me again. Now my balance is zero.
19 November 2024
Reply from CAPEX.com
We appreciate you sharing your concerns with us and we take all feedback seriously. We are sorry to hear about your negative experience and want to assure you that we prioritize our customers' satisfaction.
We would like to investigate your specific case further to understand the details and address any issues you may have had. Please provide us with your account details (email, account number, etc.) or contact our customer support team directly so we can assist you quickly.
Best regards,
CAPEX Team
Be aware Capex.com is truely a scammer
Be aware Capex.com is truely a scammer. All the people working in are very sweet talker to make you to deposit more and more money in to your account and finally they give you such a trades to make you loose.
Hope their software is designed to show only digital money but the actual money we deposit directly goes in to their own account. They will not call to ok a registered phone but always use internet calls, you cannot call them they only will call you. Please do not fall in a trap to join Capex.com you will loose your entire funds deposited and after that no one will contact you.
19 September 2024
Unprompted review
Reply from CAPEX.com
Thank you for reaching out to us with your concerns.
We take all feedback seriously and strive to address each issue promptly and fairly.
Regarding your claims about trading advice, we would like to emphasize that while we do offer market information and educational resources, all trading decisions are ultimately the responsibility of the trader. We do not provide trading advice or make decisions on behalf of our users. This is clearly detailed in our terms and conditions.
We encourage all of our clients to thoroughly read and understand our terms and conditions, and to practice responsible trading. If you have any further concerns or require assistance, please contact our support team directly.
Best regards,
CAPEX.com Team
I cannot access my account and the…
I cannot access my account and the counter representative is not responding. The last time I Was able to check my account I saw that my stocks were sold without me giving any instructions.
There was no margin call or anything what’s over and there was over $30,000 on the account
31 August 2024
Unprompted review
Unethical inefficient company - totally AVOID
Unethical company! Awful experience. They lie about their terms and then do not communicate when you question or when they need to pay back. Poor senior management who do not oversee any application for tax. Junior team make several errors in accounting that you need to sort yourself. Constant excuses. Completely avoid unless you want to lose your money and time. Company needs to be reported to the appropriate governing body.
20 August 2024
Unprompted review
Reply from CAPEX.com
We appreciate you sharing your concerns with us, and we take all feedback seriously. We are sorry to hear about your negative experience, and we want to assure you that we prioritize the satisfaction of our clients.
We would like to investigate your specific case further to understand the details and address any issues you have encountered. Please provide us with your account details (email, account number, etc.)
Also you can always contact our Support team for any questions you may have.
Stay away from Capex
One of the worst application for trading. Not very user frendly to use and they have excesive rules. Also for a withdraw you pay 20euro comission and they have to approve the withdraw first, like is not your money.
12 August 2024
Unprompted review
Reply from CAPEX.com
Thank you for sharing your feedback with us. We appreciate your input as our team is committed to continuously enhancing the services we provide to all our customers.
Please note that every company operates under its own trading conditions, which you accepted upon registration.
Additionally, don’t hesitate to reach out to our Support team whenever you need assistance.
I have a bad experience with this company
I had a bad experience with them, this company took more than what we agreed on. when you look at your account, you'll see how much they took from you and its an outrageous amount. I’ve been emailing them Since June 11, continually but to no avail, No one answers and when they do they tell me they are investigating it and yet nothing has come of it?
be careful when you deal with this company.
14 June 2024
Unprompted review
Reply from CAPEX.com
Hello! Thank you for taking the time and commenting on your situation, we are sorry to hear that you experienced any inconvenience as our team is dedicated to constantly improving the services provided to all of our customers!
We have checked the situation and as we can see your Account Representative has tried to contact you several times but without success.
We request that you please provide us with more detailed information on the situation so we can investigate the matter.
Please don't hesitate to reach out to our Customer Support Department with any questions you may have.
Stop calling me!!
Stop calling me!!! I need you to stop calling me to try to gain me again as a client. this company is a Scam and they still want to take money away from me.
10 June 2024
Unprompted review
Reply from CAPEX.com
Dear Ana Castillo,
We apologize for any inconvenience you have experienced. Your feedback is important to us, and we are committed to addressing your concerns promptly. We will review this matter further and take appropriate action to ensure it is resolved.
Please know that you can always contact our Customer Support Department for more details and assistance. We are here to help.
Thank you for bringing this to our attention.
Best regards,
CAPEX.com Team
That was big mistake register on this…
That was big mistake register on this site. This people call me 20 times a day from different nr. DO NOT GIVE THEM YOUR NUMBER.Stop calling me!!!!!!
10 June 2024
Unprompted review
Reply from CAPEX.com
Dear Customer,
We sincerely apologize for the inconvenience you have experienced. In order to address your concerns and take the necessary action, we need more details to locate your account in our system. Could you please provide us with your registration email or any other relevant information?
We are committed to resolving this issue promptly and ensuring it does not happen again. Thank you for your patience and understanding.
Best regards,
CAPEX.com Team
Their platform is good and I didn't…
Their platform is good and I didn't have any problem with that . I didn't have any problem with withdrawal from my account but there is 20 Euro commission for withdrawal. I am really pleased with their services since the last two years.
21 May 2024
Unprompted review
Reply from CAPEX.com
Dear Moh,
Thank you for taking the time to share your experience with us. We are delighted to hear that you find our platform and withdrawal process satisfactory.
Regarding the commission for withdrawals, we appreciate your understanding. This fee helps us maintain the high level of service.
Your satisfaction is our top priority, and we are pleased to know that our services have met your expectations. If you have any further feedback or need assistance, please do not hesitate to reach out to our support team.
Best regards,
CAPEX.com Team
HORRIBLE
HORRIBLE!
I made a mistake to give my number and email. They called me with a lot of different numbers, all day. I lost count but they have already called me 20 time each day!!!
I asked nicely to respect my choice. Afther that I was very angry but they said they won’t leave me alone and even I blocked numbers they will call me everyday.
I am afraid I have to take another number.. DO NOT DO THIS. Scam and very unfriendly. They don’t respect your privacy. They cal you from numbers all around the world.. it’s sick
16 May 2024
Unprompted review
Reply from CAPEX.com
Dear Charlotte Walthuis,
We are truly sorry to hear about your experience and any inconvenience it may have caused. We take your concerns very seriously.
We want to assure you that it's not representative of our Company to disrespect our clients' decisions. Your privacy and preferences are paramount to us.
To help us investigate this matter further and take the necessary measures, we kindly ask you to provide more details regarding your account, such as the email address used to register, to our support team. Your cooperation will allow us to address this matter promptly.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
CAPEX.com Team
I feel being scammed by capex
I feel being scammed by capex, no widrawals came to my account after a long period of time asking for follow-up and emails. I should seek the authority with this matter for i have the number of their agents here in the middle east.
21 April 2024
Unprompted review
Reply from CAPEX.com
Dear Herman Leona Borbe,
We appreciate you bringing this matter to our attention.
Following your multiple interactions with our Customer Support department, want to reassure you that your concerns have been escalated to our relevant department, and a thorough investigation is underway.
Our team is diligently working to resolve this matter and ensure that your funds are received as soon as possible.
We value your trust in us, and rest assured that we are committed to resolving this matter promptly. If you have any further questions or need assistance, please don't hesitate to reach out to our Customer Support team.
Thank you for your patience and understanding.
Best regards,
CAPEX.com Team
Horrible experience. STAY AWAY!!!
Horrible experience. STAY AWAY FROM THEM!!!!
I started with this broker a few months ago, everything is nice until you try to withdraw. They will do everything possible to make you lose your money and to not be able to withdraw. They use high pressure sales tactics which are illegal for a regulated broker. They will change numbers, and do everything possible for you to lose your money. Everything is fake. THEY ARE SCAMMERS!!!!
5 March 2024
Unprompted review
Reply from CAPEX.com
Dear Jose Luis,
We take such feedback seriously, and we would like to investigate your case thoroughly to address your concerns.
To assist you better, could you please provide our Customer Support Department with more details? Specifically, your email address or account number will help us locate your account and look into the issues you've raised.
Your cooperation is essential, and we aim to resolve this matter promptly. If you have any other relevant information or specific details, please include them in your response.
Thank you for your understanding, and we look forward to working towards a resolution.
Best regards,
CAPEX.com Team
After a couple of months
After a couple of months, I’m able to recommend the broker. Good spreads, a fast platform and useful tools. However, I want to see them work harder on providing educational and market content in other languages.
23 February 2024
Unprompted review
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