I already have a bikini from capala which is excellent quality. I contacted the team for a question about sizing and got such a quick response! Perfect customer service!
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Ordered a dress (Grace, Ultra mesh maxi) for an event. Wore it to the event, washed it then air dried it. The fabric showed noticeable piling and the strap across the upper back was also falling apart... See more
Company replied
I have to share my incredible experience with Ellie at Capala. The most gorgeous, high quality swimwear I have ever tried. I ordered lots of items for my holiday from various luxury brands (Adora, G... See more
Company replied
I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incred... See more
Company replied
Company details
Written by the company
LONDON BASED SWIMWEAR BRAND
Contact info
35 SELBORNE ROAD, DA14 4QP, SIDCUP, United Kingdom
- info@capalaswim.co.uk
- capalaswim.co.uk
Replied to 100% of negative reviews
Typically replies within 1 week
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Perfect customer service!
I already have a bikini from capala which is excellent quality. I contacted the team for a question about sizing and got such a quick response! Perfect customer service!
I would give 10 stars if I could
I would give 10 stars if I could. Obsessed with this brand and will definitely be ordering more soon. I ordered the GRACE The Ultra Mesh Maxi - Black and the quality is incredible. You can tell so much thought has gone into creating this dress.
I had to return a few items from my order as I changed my mind and the return was so easy and super quick.
The best bikini & brand I’ve ever…
The best bikini & brand I’ve ever bought from.
I can’t even express how perfect the bikinis are, sizing is incredible. Customer service incredible and I can’t wait to purchase more from Capala!
Best bikinis I’ve ever bought
Best bikinis I’ve ever bought - the prints and designs are super original and you can tell a lot of thought goes into them! Will definitely be buying more of their bikinis and can’t wait to try their dresses too 🫶🏻
Bought a size s bikini as per sizing…
Bought a size s bikini as per sizing chart, but bikini was rather small and not great support. Sadly got to pay for return/exchange. Read reviews before purchase but pretty disappointed.

Reply from CAPALA SWIM
Long Live Capala!!!!
Love Capala they're my go-to for cute and functional swimwear. I love how many different styles they have and how perfectly designed they are to flatter a woman's shape. Everything is so buttery and the ordering/delivery process was super easy <3
My fave bikinis
My absolute favourite bikinis! The fit always makes me feel 10/10 🍑
Best bikini I’ve ever bought
Best bikini I’ve ever bought. Such a fan of the brand and how they really listen to what women want ❤️ Thankyou x
Bought the amara dress and I’m…
Bought the amara dress and I’m obsessed! Quality is so good, really impressed
Bought the Amara dress and it is my…
Bought the Amara dress and it is my favourite thing I have ever owned!!! It is so beautiful and the fabric quality is so high quality! I think anyone would look stunning in the dress, it is so versatile ❤️ I can’t wait for the next collection to drop
New favourite brand !!!!
I don’t think I actually have the words to describe how good the quality of the fabric is. My friends and I all have capala bikinis and can’t stop raving about them. Don’t even get me started on how unique the dresses are. As a wide hip girly I finally feel so seen ! When I order from any brand I tend to get a couple different sizes as you never know which will fit best and capala were so great with handling all customer care aspects and returns. 1000% will buy again.
Grace dress falling apart, one use
Ordered a dress (Grace, Ultra mesh maxi) for an event. Wore it to the event, washed it then air dried it. The fabric showed noticeable piling and the strap across the upper back was also falling apart. I wore the dress once, for 3.5 hours. I’ve reached out to customer service three times with no response. Can’t really fix the problem if a company doesn’t respond. I would not buy from this company, especially since this dress was $150 US. Take your money elsewhere and buy something that’s higher quality from a company with better customer service.

Reply from CAPALA SWIM
Best bikinis ever
Best bikinis ever!
These are so so flattering! I’m a 34DD so I always struggle to find bikinis that are supportive and also look nice and these are so good! I have two of their Isla top/Kaia bottoms sets and I am obsessed! Please bring out more prints because I will always order! I had to exchange to a smaller size and the customer service team was so so friendly!
The best swimwear I've tried!!!
I've never felt better in swimwear than I do in Capala!! The quality and designs are like nothing else I've tried, 10/10 ❤️
I love my bikinis so much!
I love my bikinis so much!! They are so flattering and fit so nicely. Also with the delivery Ellie and her team went above and beyond to make sure my bikinis arrived on time! So so excited for Ellie and her brand- it’s exceptional and the next time I need new swimwear I will be back without a doubt. Thanks so much ☺️

Reply from CAPALA SWIM
DO NOT ORDER HERE
To anyone outside the United Kingdom: DO NOT order here!
I have been charged twice shipping costs (back and forth) plus customs clearance costs for a total amount of more than 55 euros for a dress that I returned.
You pay for air here.
PS: I had to wait more than a month for delivery.

Reply from CAPALA SWIM
I ordered two bikinis as I wasn’t sure…
I ordered two bikinis as I wasn’t sure on which shape would suit me best, and I’d seen how stunning they looked on Instagram. Arrived quickly and didn’t disappoint however as they’re quite expensive I decided I would only keep one. I packaged up my return and sent it back, a couple of weeks passed and I’d not had confirmation they had received it or my return processed so I sent an email to them. I’ve had no response I’ve followed up twice more and still nothing back! This is between March- June so several weeks have passed. I would just really like my refund as it is a lot of money but not getting any response!
*Edited 02/06 after receiving the response on this original review I sent an email to Ellie direct and this was sorted within the hour! I think the issue was I was replying to the info email and I don’t think they were going through for some reason!

Reply from CAPALA SWIM
Stunning Naya Bikini
I decided to treat myself for my holiday, and wow — what a stunning bikini! The quality and fit are absolutely gorgeous. I initially had to exchange the top for a different size, but Ellie was incredibly responsive and helpful, making the whole process smooth and stress-free. I’m also eagerly awaiting my pre-ordered Grace dress — sadly it didn’t arrive in time for this trip, but that just gives me the perfect excuse to book another holiday (and pick up another bikini!). Highly recommend!

Reply from CAPALA SWIM
I wish I could give them 10 stars
I wish I could give them 10 stars! ✨ I’m beyond impressed with the quality, the product and mostly the team and service. I ordered last minute, late in the evening for an event 3 days out. I also made an administrative error typing my address by accident because I was in a rush. 🤦🏻♀️I was so scared I wouldn’t get the order on time. I woke up the next morning to get an immediate notification that the shipment was sent out first thing. Following that multiple emails from the team and the owner herself reassuring me of the updates and that the package would make it in time. I really appreciated this level of care because it really helped calm me down. I am so impressed with this team. As a small business they cared to make sure everything from product to experience was perfect, cannot wait until my next order!! PS the FYA dress is unreal. Thank you team Capala for making me best dressed at my event!

Reply from CAPALA SWIM
Incredible Brand!
I have to share my incredible experience with Ellie at Capala.
The most gorgeous, high quality swimwear I have ever tried. I ordered lots of items for my holiday from various luxury brands (Adora, Grace Jacobs etc) and Capala's quality was just unmatched. The Fyre Dress is just a show-stopper and such amazing quality. Ellie was so responsive to any queries I had - she is truly a fantastic business owner and clearly puts customer service first. So impressed

Reply from CAPALA SWIM
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