I Love using Canva i just wish there were less premium required things such as having no background when downloading pictures and how some elements need premium if you don't want a watermark on them.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Software Company
- also in
- Cloud Computing Service
- Digital Printing Service
- Graphic Designer
- Web Collaboration Platform
Written by the company
Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/
Productivity, meet creativity.
Written by the company

- Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
- The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.
Contact info
110 Kippax Street, 2010, Surry Hills, Australia
- canva.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too many bots, too many lazy for emails that don’t address the actual issue
I created a website in Canva which I absolutely loved then I published it. I kept getting 404error messages when I went to my website. My domain provider went through it with a fine tooth comb and determined the issue was on the Canva end. Unfortunately Canva has zero way to get in touch with a human and when you finally get someone to respond, they just send you a form email with the steps to take which we’re not working. I repeatedly explained they were not working however I kept getting responses from different supposedly IT people with the same list of instructions, despite my repeated request to speak to somebody on the phone and look at it in real time together. Today, the fifth person who reached out to me gave me the simplest tip that made it work, which makes me realize none of the other people actually even looked at what I was asking them. Ronyl was the amazing person who finally used their human eyeballs to look, notice, and assist me. Other than Ronyl I have had no other good results with Canva customer service.
I had a problem with account recovery…
I had a problem with account recovery and I contacted the support team and they immediately solved my issue without any delay and leaving me waiting for many days as compared to other companies support team.
I genuinely love Canva. It helps me alot in preparing my college related work and other stuffs. It's also very convenient app. Love it. ♡
Canva is a trustworthy company but their Logistic partners are not, that's a problem.
Canva is a very trustworthy company. Very professional, responds back fast and is very reliable when for example you need a refund or something.
The only thing I really want to tell them is please change your logistic partner. It's been the second time something went wrong with my shipment. First time my package got lost and needed it in time for an event. So Canva had to print again, sent with express delivery and I eventually got it on time. Second order I had no issues. But now third order My package has gone missing again. Colis privé? They said to have put it in my mailbox but it was no where to be found. They are also very hard to get a hold of. I told this to Canva they gave me my money back the same day. So they're not the problem here. But please reevaluate all your european logistic partner because they are depriving your trustworthines... I am very much doubting if I'm going to order with Canva again because of it. Which I think is very sad because I love their graphic printwork.
Canva is the best graphic design software
I love editing videos and making presentations on Canva, it's my favourite hobby on my PC and I love doing it just for fun! Thank you for making such an awesome, enjoyable, free-to-use graphic design software.
5 stars! ⭐⭐⭐⭐⭐
I believe your product is good 👍
I'm 💯 clueless about social media
I'm 💯 clueless about social media. I created an ig page for my online store. Canva has been amazing in helping me to create things for my page!
Because it is not doing what i…
Because it is not doing what i press.....
but it is still good if you are reading this canva you need to improve!!!
love uuuuuu
Canva has gone majorly downhill
Canva has gone majorly downhill. In their rush to try to think for you, they have completely eliminated what this app was supposed to do - which was allow people to design items to publish. You spend more time fighting their system than making progress. I am definitely cancelling my subscription and looking for a new solution. And the Affinity product that they now offer is beyond worthless.
Despite cancellation request and refund…
Despite cancellation request and refund request I was refused
Only thin paper available apparently
Easy to use and design what you want. No place on the site to improve card stock from throw-away-thin to a decent thicker stock. I spent over $220 and will probably have to throw them away when they arrive since they are on paper thin stock and won't represent me well professionally. They have no contact number so you're stuck with the poor quality.
They have great customer service.
They have great customer service.
I had lost access to my gmail connected to canva. I raised the concern, they verified and within 5 hours they changed my gmail.
A big thumb from me.
customizable templates
I love how customizable the templates are. I've been able to do so many great flyers for my businesses
I reached out to Canva via email and…
I reached out to Canva via email and they responded within 5 minutes. Extremely fast & understanding! I appreciate it
I love how I could connect Canva to…
I love how I could connect Canva to ChatGPT, I love Canva in general!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
