Canva Reviews 

8,138
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 4,851 reviews, reviewers had a great experience with this company. Customers frequently praise the online platform for being remarkably easy to navigate while offering incredible flexibility for creative design projects. People highlight the amazing selection of design tools, lovely templates, and smooth performance that help bring their ideas to life. Some reviewers were not happy with customer service, mentioning unhelpful responses and difficulties regarding subscription refunds. Others also pointed out that accessing certain essential tools and popular graphics requires upgrading to a costly premium plan. Consumers occasionally encountered glitches or found specific features complicated to handle during daily use.

What people talk about most

User experience

Customers had positive experiences with user experience, frequently sharing satisfaction and appreciation for... See more

Product

Customers consistently note positive experiences with product, sharing how the software upped productivity... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the responsive and helpful... See more

Application

People report ambiguous experiences with application, as many consumers praise the intuitive design... See more

Website

Users describe ambiguous interactions with website, noting that the platform is user friendly, easy to use,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I Love using Canva i just wish there were less premium required things such as having no background when downloading pictures and how some elements need premium if you don't want a watermark on them.... See more

Rated 4 out of 5 stars

Canva makes every project possibel. it normaly runs realey smoothly even when offline. the Canva AI helps so much but posiblly could use some tweeking as it was realy getting into the project and now... See more

Rated 4 out of 5 stars

I was really grateful for the prompt reply’s and all the help and interest that the agents put in my problem. Even so at the end of the day my problem wasn’t resolve due to a specific reason that I un... See more

Rated 4 out of 5 stars

After trying out some trial versions of other graphics programs, I've found Canva to be relatively easy to learn and use. It proved to be a simple, straightforward means to lay out my book cover, spin... See more


Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 80158929938

  1. Software Company
  2. also in
  3. Cloud Computing Service
  4. Digital Printing Service
  5. Graphic Designer
  6. Web Collaboration Platform

Written by the company

Canva is a global online visual communications platform on a mission to empower the world to design. It’s a simple way to create beautiful designs from presentations to infographics, videos, t-shirts, websites and social media graphics. Need help? Get customer support, 24/7 here: https://www.canva.com/help/get-in-touch/

Productivity, meet creativity.

Written by the company

Canva’s Visual Suite reimagines the way teams work, bringing creativity, productivity, and the power of AI into one platform.
The most powerful Visual Suite yet. With AI by your side across every format, designing has never been this effortless. And with new design types like email, forms, and coded creations in the editor, you have even more ways to create, collaborate, and bring your imagination to life.

Contact info

  • 110 Kippax Street, 2010, Surry Hills, Australia

  • canva.com

4.0

Great

TrustScore 4 out of 5

8K reviews

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4.0

All reviews

(8,138)

5,243 reviews in the last 12 months

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Rated 2 out of 5 stars

Too many bots, too many lazy for emails that don’t address the actual issue

I created a website in Canva which I absolutely loved then I published it. I kept getting 404error messages when I went to my website. My domain provider went through it with a fine tooth comb and determined the issue was on the Canva end. Unfortunately Canva has zero way to get in touch with a human and when you finally get someone to respond, they just send you a form email with the steps to take which we’re not working. I repeatedly explained they were not working however I kept getting responses from different supposedly IT people with the same list of instructions, despite my repeated request to speak to somebody on the phone and look at it in real time together. Today, the fifth person who reached out to me gave me the simplest tip that made it work, which makes me realize none of the other people actually even looked at what I was asking them. Ronyl was the amazing person who finally used their human eyeballs to look, notice, and assist me. Other than Ronyl I have had no other good results with Canva customer service.

28 October 2026
Rated 5 out of 5 stars

I had a problem with account recovery…

I had a problem with account recovery and I contacted the support team and they immediately solved my issue without any delay and leaving me waiting for many days as compared to other companies support team.

I genuinely love Canva. It helps me alot in preparing my college related work and other stuffs. It's also very convenient app. Love it. ♡

30 October 2026
Rated 4 out of 5 stars

Canva is a trustworthy company but their Logistic partners are not, that's a problem.

Canva is a very trustworthy company. Very professional, responds back fast and is very reliable when for example you need a refund or something.

The only thing I really want to tell them is please change your logistic partner. It's been the second time something went wrong with my shipment. First time my package got lost and needed it in time for an event. So Canva had to print again, sent with express delivery and I eventually got it on time. Second order I had no issues. But now third order My package has gone missing again. Colis privé? They said to have put it in my mailbox but it was no where to be found. They are also very hard to get a hold of. I told this to Canva they gave me my money back the same day. So they're not the problem here. But please reevaluate all your european logistic partner because they are depriving your trustworthines... I am very much doubting if I'm going to order with Canva again because of it. Which I think is very sad because I love their graphic printwork.

28 October 2026
Rated 5 out of 5 stars

Canva is the best graphic design software

I love editing videos and making presentations on Canva, it's my favourite hobby on my PC and I love doing it just for fun! Thank you for making such an awesome, enjoyable, free-to-use graphic design software.

5 stars! ⭐⭐⭐⭐⭐

31 October 2026
Unprompted review
Rated 2 out of 5 stars

Canva has gone majorly downhill

Canva has gone majorly downhill. In their rush to try to think for you, they have completely eliminated what this app was supposed to do - which was allow people to design items to publish. You spend more time fighting their system than making progress. I am definitely cancelling my subscription and looking for a new solution. And the Affinity product that they now offer is beyond worthless.

30 October 2026
Unprompted review
Rated 1 out of 5 stars

Only thin paper available apparently

Easy to use and design what you want. No place on the site to improve card stock from throw-away-thin to a decent thicker stock. I spent over $220 and will probably have to throw them away when they arrive since they are on paper thin stock and won't represent me well professionally. They have no contact number so you're stuck with the poor quality.

30 October 2026
Unprompted review

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