Canpar Courier Reviews 681

I couldn't give them a zero, so they got a one. Their tracking system says that our package left their warehouse (in Toronto which is out city) on December 3rd and we still haven't received it as of December 9th.

When we called for an update - waiting on hold for 55 minutes) they said they have no idea where our package is or when it would be delivered.

Absilute worst customer service out there!! Never anyone on the live agent chat. On hold for 3hrs still never got to talk to anyone. Parcel is just sitting at the depi and hasn't even left for 10 straight days. Wild!

I would put a star zero if I could. I have no idea why any brand would trust them with their customer experience.

Their customer service is horrendous. If you ask to speak to a manager, their managers are never available, they will ask you for your contact info and never call you.

Do not destroy your customer relationship and customer journey by using this company.

Zero stars if it was an option. I received other goods from China shipped via a different courier through Alaska and Kentucky, cleared US customs, then to Vancouver to clear Canadian customs then to its destination in Nova Scotia faster than CANPAR could deliver a parcel from Etobicoke, Ontario. Ridiculous response times and lack of plausible answers from staff about the location of my parcel that departed and returned to their processing centre 3 times and sat an entire week without movement. Go with another shipper, not CANPAR.

I think this is the worst courier service. I try to reach them so many times for my courier but they donot even pick their call. Please donot ever use this courier service.

Another Canpar review, another lost package. Company like Canpar (witch is totaly unable to deliver packages) need to be shutdown NOW!

zero star if given the option
We shipped wine to our customer near Christmas time, same package/same wine shipped to a few customers, one got damaged, rest got delivered intact. Canpar refused to honor claim blaming us for not packaging the product properly. As the rest of those got delivered no damage, I guess we can only blame that parcicular bottle of wine did not hold against the rough handling of Canpar Express. They also charge whatever they want after they pickup your shipment, I often have to fight to get charge credited as Canpar could not provide proof that the dimension /weight is incorrectly declared on the Bill of Lading. Filed complain with BBB and never had anything back from Canpar. Recently, we shipped an order to a customer in Ottawa from Toronto, and Canpar website is showing that they tried to deliver the package two times after 5pm, as we all know that regular business hours are 8-5pm usually unless specified. So when I called Canpar customer service, the so called " customer service" has the audacity to tell me that I did not indicate the business hours as some business opens till 11pm... I am speechless. Now she promised to call me back but it is almost 4pm, and she has not called back, I guess she thinks that I also work till 11pm ? I chatted with the customer, and he said he looked at his camera for the past two days, see nobody tried to deliver any packages... Canpar is a minus rating for sure

I ordered luggage from Beis in Canada and they chose Canpar to deliver it. So far, this has been my experience. Today is December 9th and the current time is 17:30.

November 27 - Canpar receives my package
November 28 - "Sorting it out! Stay tuned!"
December 2- Package arrives in my city. I receive an email saying it will come on the 3rd.
December 3 - Package does not come.
December 4 - I call Canpar, they "guarantee" it will arrive by end of day. It does not arrive.
December 5 - I call Canpar, they "guarantee" it will arrive by end of day. It does not arrive. Canpar agents tell me it will come over the weekend.
December 6 - It does not arrive.
December 7 - It does not arrive.
December 8 - Status changes to "package has arrived at our facility". I call Canpar, they "guarantee" it will reach me by end of day. It does not arrive. At 12:30 local time they tell me they will escalate the issue and have more information in 24 hours.
December 9 - No update. I call Canpar and they claim they only escalated the case the night before, not the afternoon before. This time the agent on the phone says she won't lie to me and she has no idea where the package is, when it will come or even if it will come. She hangs up on me.
December 10 - No update. Delivery is still scheduled for five days ago.
December 11 - Status changed to "Package was sorted to the incorrect terminal". No updated delivery date provided (still showing six days ago).

Again, so we're now seven days past the scheduled delivery and the parcel has been in my city for a week. The "estimated delivery date" still shows as LAST Friday (five days ago) and the same screen also shows it is "scheduled" for yesterday.

Do NOT order Beis luggage in Canada as long as Beis is using this Canadian delivery service, as you WILL NOT receive your luggage and you WILL waste hours of your time trying to track it.

I would give this courier services a zero start they should shut down, my package WAS SUPPOSED TO BE DELIVERED ON 02 DEC 2025, BUT FAILED. CANPAR UPDATED A NEW DELIVERY DATE 03/12/2025 BUT AGAIN FAILED. I DONT WHEN THEY WILL DELIVER MY PARCEL

Any number that’s listed for customer support / contact, you get an automated machine and your time severely wasted. I have yet to get my package even tho it’s been delivered. Went to 3 different locations that I was told it was, and the last place the guy working there was cocky and unbelievably rude. Why is this still in buisnesss

I paid $36 for two day shipping of a frozen food product. Originating in Kamloops, it bounced around Burnaby & Surrey for a couple of days before finally being delivered by a sub-contracted courier on the fifth day. The food was cold, but fully thawed. The weather has been very cool, which is fortunate, but I shudder to think what condition the product would be in during a hot summer. I will never use Canpar again. I would give less than a single star if I could.

i order motorcycle accessory from revco.ca. and there courier is canpar. please make your self a big favor don't ever deal with any body that use canpar courier. im still waiting for my order from revco,ca and revco.ca would not help me or call canpar courier. this is bs

The delivery person couldn't be bothered to indicate on the slip left what he or she was going to do with the package... no idea if they were going to attempt another delivery or send to a pick up spot.

Then on looking about the website two very contradictory entries made - one stating it was at a pick up spot and after that another stating out for delivery.

Then the online chat robot is as helpful as nothing and then you get put on hold for such a long time when trying to speak to a human. If I know a business will use this service it will deter me from buying.

Can someone tell me how a company with such terrible service, poor reviews, and terrible customer service continue to be in business? My parcel has been sitting in the Calgary warehouse for 5 days and the reply I got from their so called customer service was we will try get it to you as soon as we can!

As a business owner I encourage people to NOT use canpar. One of thier drivers has had a chip on his shoulder for years and is always super rude. I set up a shipment on Nov.14th and its still here. The first time the driver (paul) showed up he complained they were not labeled correctly FUNNY ENOUGH THEY WERE MARKED CORRECTLY. He threw them out of his truck and drove away. I called canpar they assured me they would pick up the shipment and have still never shown up. Super embarrassing customer service and honestly if paul hates his job that much he should take up burger flipping apparently canpar isnt the right job for him.

Updates ???

One of the worst shipping experiences I’ve ever had.

My package was supposed to be delivered to Cape Breton, two hours from the Sydney depot. Instead, Canpar sent it on a completely unnecessary tour of half the country — Barrie, Etobicoke, Dartmouth, Sydney, and then all the way to Dieppe. Days of delays, incorrect sorting, no clear updates, and zero accountability.

By the time it finally moved, I had lost valuable time and money waiting for a simple, business-critical item. Their tracking updates were vague, their routing made no sense, and the whole experience has been incredibly frustrating.

Based on this ordeal, I won’t be using Canpar again.

CanPar was supposed to pick up a package from my home from November 6th, 2025. Today is November 13, 2025 and the package is still here. This pickup is through an order that was purchased through a company and being returned back to them. On the 6th CanPar said that they are coming and no one shows up because they could not find my address. Then they said the 10th November and I am still waiting because no one came. This is very frustrating and upsetting since I have to leave the package outside my door everyday, with the possibility of the package being stolen. They say that the package will be picked up and when I get home the package is still at my door. This is how they do business. 😡😡😡

Canpar claimed they delivered a package to me and that I signed for it. I was literally at home the whole they and nobody ever came. Even their claims process is horrible because it only for some order starting with T. I would never recommend this company never had any issues with the other shipping companies maybe a little late but that it.

Terrible service. Tracker says I wasn’t home. I don’t know how they could tell that because they didn’t try ringing my buzzer or contacting me in anyway. Went through the chat on their website and the person was rude and didn’t help me. Told me my only option was to go pick up the package in hours when I’m at work in my office and it’s 35 minutes away. They basically disconnected me and gave me no solutions. Just now, somebody called me from Loomis. Marginally more polite. Still couldn’t give me any options for delivery other than well I can have them try again. I asked if they could guarantee that they would try and actually contact me or ring the bell/intercom to get in. Even if I am not at home, I can still let them in the building. Previously, I had been told that they weren’t allowed to leave packages in the building lobby, but this guy seemed to contradict that message.

My guess is the driver just didn’t feel like trying to figure out how to use the intercom and decided to just say that I wasn’t home - terrible service. I will never order anything from this company again if they continue to use it.