Canopy Reviews 

It’s so easy to do

Great job
Nice and easy work thank u
For helping

All good but a slight pain as I was self employed but the online chat assistant helped me out quickly

Easy to navigate. Clear instructions. Simple to use.

This application took me a couple of days to complete. Excellent customer service from HOLLY. She was polite, efficient and very helpful. Grateful to have had her help

Very polite staff , very informative about the properties they let .

The only company that can't verify your income after sending them your most recent tax return, 3 months bank statements, a letter from your accountant, your formal financial statements and many more things. It just made me waste 6 days

I’m Satisfied

So far, so good a process

They provided what I paid for and maintained the apartment so well.

A letting agent requested that I use Canopy to verify my documents before signing a tenancy agreement. Over two days and multiple hours of attempting to fill in the forms and phone calls, Canopy could not verify some basic things. I will list some things Canopy could not verify.

My passport - after Canopy could not verify my passport I had to download another third party app to try and verify it through Canopy (from a company called IDNow). After about 4 attempts of waving my passport in front of a camera, scanning the chip through nfc and it filming my face - it still could not verify me. After calling up Canopy they said my only choice was to keep going with the app or put that I have no ID. I put that I had no ID and stated in the additonal info box that I had already been into the letting agency and had my passport photocopied!

It could not verify my previous rental address. I am moving to work a graduate job and was previously a university student. I paid rent termly, did not pay council tax and, like a lot of uni rentals, bills were included in the cost of rent. Despite ringing my old student letting agent and them saying that they could provide a reference and that all I needed was to give their number, I could not put them down. Canopy only had tick box options of paying rent weekly, fortnightly or monthly - when mine was termly. I could not prove my address because I did not pay council tax and bills were included in the rent. Despite suppling the signed tenancy agreement, rent payment schedule and a phone number for the company, this was rejected by Canopy. Instead I had to say I had not rented in the past 12 months.

It also could not find my credit score, which is unusual as it is linked to Experian. I have had a credit score account with Experian for over five years.

One of these things going wrong would not be so bad, but all of these things add up. Getting emails constantly saing this could not be verified is stressful when looking at getting approved for a tenancy agreement.

Additionally I found the depth of infomation they require to be excessive. I had to provide my confirmed offer letter for my graduate job, which is understandable. But then I had to get someone from my future work's HR department to verify that I will be working there - this seemed excessive to me.

So overall Canopy is a very inflexible and a time-consuming process for renters. Having to share so much personal information to a third-party company is concerning. It also struggles to verify basic things like a passport.

I have had to use other third-party companies in the past for verifying rental and identification information. I have never had an issue before.

In the future I will ask letting agents if they used Canopy for verification and avoid them.

I had a request to use Canopy prior to moving to a rental property. You need to be tech savvy to use this site. My phone died so I was unable to use it for my banking information. They did not seem to understand. Am am also in between jobs and there was no way of giving this information. Not everone's circumstances are the same. I was bombarded with emails and texts telling me to complete the form. I contacted them by phone and email but received no help. I appreciate that they need to be thorough but customer care is non-existent.

Used as a guarantor. Abysmal experience, boiler plate options that do not easily cater for non mainstream income. Infuriating chatbot which is rings alarm bells as usually a sign of poor customer service. Online chat takes 20 times longer than speaking to someone which I had to do eventually anyway, as person I eventually dealt with on chat was totally useless. Person I dealt with verbally was actually pretty decent but by that time I had lost the will to live and was fuming at having my time wasted. Absolutely appalling.

Easy to use. No issues

Renting made easier and faster than the others