Cannabisden Reviews 105

TrustScore 2 out of 5

2.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

They had a "special offer" that required me to spend more than usual. The offer was not applied, the package was missing items. When I contacted support, they said I'd have to place another order. I r... See more

Rated 1 out of 5 stars

My last 2 orders were a complete disappointment. I placed an order in November on a Monday, payment was received and accepted within 5 mins but my product wasn't mailed out until Thursday that week. A... See more

Company replied

Rated 1 out of 5 stars

Lousy customer service. I ordered blueberry hash and got a 'mystery hash'. I reached out and was told that they never had a problem with that supplier and offered me 15 percent off. I just told them t... See more

Rated 5 out of 5 stars

Where do I begin… I ordered a week before Christmas hoping at best it be there for the following weekend.. everything was confirmed the Tuesday and I received it the Friday which beyond exceeded my ex... See more

Company replied


Contact info

2.1

Poor

TrustScore 2 out of 5

105 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unreliable

They had a "special offer" that required me to spend more than usual. The offer was not applied, the package was missing items. When I contacted support, they said I'd have to place another order. I refused, since I can't trust them. The issue remains unresolved, yet they continue to send spam emails even though I have requested multiple times that they not contact me anymore. I recommend avoiding this provider, as they are completely unreliable and untrustworthy.

22 January 2025
Unprompted review
Rated 1 out of 5 stars

Lousy customer service

Lousy customer service. I ordered blueberry hash and got a 'mystery hash'. I reached out and was told that they never had a problem with that supplier and offered me 15 percent off. I just told them that there is a problem. No resolution. Thank goodness there is a wealth of companies to order from. Don't waste your money at cannabisden.

10 March 2023
Unprompted review
Rated 5 out of 5 stars

I have nothing but great things to say

I have nothing but great things to say, product is always great, selection is nice, fast shipping, they normally have some sort of great deal going on and Victoria goes above and beyond to help out her customers. I have been buying my product here faithfully for over 2 years and not once had a problem or issue.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Following earlier review...

I had posted an earlier review expressing my displeasure with this company mistakenly revealing my email to hundreds of others. Their response to my complaint was quick and they immediately offered me a gift certificate to compensate for the error.
I am quite pleased with their customer service and gratefully accepted their offer.
Mistakes happen, however they were quite apologetic and offered fair compensation.

3 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hey Janice

Thank you so much for your support and your business . 🙏 It means the world to us.

Rated 5 out of 5 stars

Fast shipping and very good products…

Fast shipping and very good products 👍👍 best store I have visited in a while since I like to shop around. I don’t often write reviews but thumbs up guys . I will be sticking with you guys as long as you can keep up this kind of quality.

3 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Thank you Caitlin for your kind words . Happy you enjoyed our service .

Rated 5 out of 5 stars

Love this company 100 percent satisfied

Love this company . The customer service is on another level . Response time is always fast and it doesn't seem like they ever sleep . Always helpful and offer the best quality products I have tried.

3 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Thank you for such a good review . Happy you enjoyed your products :)

Rated 1 out of 5 stars

They shared my private info.. Enjoy the bright moon🖕🏻

They shared my private info to over 200 strangers👌🏻 Think about that the next time you order from this place. Creeps are probably peeping at you through your phones camera😬 if you’re watching me creeps, enjoy a nice bright full moon🥰

Reply to your reply cannabis den. You have two options, either A) pay me a sum of 3,000.00 for your negligence and breech of my human rights, or B) I take you to court and sue you for 10x that amount. I’m sure you will make the right choice. I have several screenshots of the email chain of over 500, yes 500 people. I thought it was only 200 but nope. It’s like 500 near 600 people. I have also several screenshots of the replies people sent and some of them are quite concerning. A couple of them have NEVER even done business with you people and somehow they were included in this email chain. So I expect 3,000.00 within the next week or I’m calling my lawyer back.

3 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hi Sam

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you again for understanding.

Rated 1 out of 5 stars

Shared my email with all other…

Shared my email with all other customers. No contact from them to fix this. You are not safe to use this company for privacy and security settings!

2 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hi Scott

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you.

Rated 1 out of 5 stars

They shared my email with 500+ other…

They shared my email with 500+ other ppl , that’s illegal in Canada don’t deal with this company!

2 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hello Brandon

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you.

Rated 1 out of 5 stars

Canabisden shares personal info…

Shares your email address with all their other customers thru a “computer glitch”! Ya right! Don’t use these guys!!

2 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hello Mstldar

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you.

Rated 1 out of 5 stars

They have illegally breached privacy…

They have illegally breached privacy conditions and released my email address to over 500 people! I will NOT buy from them again

2 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hello Lori

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you.

Rated 1 out of 5 stars

Terrible company that breaches…

Terrible company that breaches confidentiality. They have no concerns over sharing buyers personal information and potentially causing harm by doing so. DO NOT ORDER FROM THEM. COMPLETE SCAMMERS.

2 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hi Taylani Gillo

Our company has been around for 4 years with many good reviews and we treat our customers very sincerely. Please do not call us “ scammers “ we value our customers .

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you.

Rated 1 out of 5 stars

They use my personnal e-mail on a…

They use my personnal e-mail on a distribution list and send multiples e-mails!!!
I didnt do business with them, and never will !!!!!!
I have asked to delete my email adress: they didnt !!!!!!

DELETE MY E-MAIL ADRESS AND NEVER USE IT AGAIN

2 February 2022
Unprompted review
Cannabisden logo

Reply from Cannabisden

Hi Nathalie

Privacy and confidentiality is our upmost concern . Please reach out to us directly with your concern and we will rectify your issue . Thank you.

Rated 5 out of 5 stars

FANTASTIC

Where do I begin… I ordered a week before Christmas hoping at best it be there for the following weekend.. everything was confirmed the Tuesday and I received it the Friday which beyond exceeded my expectations.. not only was it packaged odour proof and super discreet (sometimes my teenagers or husband bring in my mail) but I also received a bud sample with my edibles order (can you talk about an unexpected bonus??) ate part of the edibles for a holiday party and even smoked a bit of the sample and I cannot say anything but QUALITY and amazing service!! Thank you Cannabisden!

18 December 2021
Unprompted review
Cannabisden logo

Reply from Cannabisden

Thank you Gigi for your kind review hope you will visit us again soon :)

Rated 2 out of 5 stars

Good shipping and good customer service…

Good shipping and good customer service but poor customer satisfaction I ordered seeds and none of them germinated

I now come to accept and believe the fact that the best Cannabis products you can find online will only come from Legalizecannabissupply.net 3days delivery to your doorstep

1 June 2021
Unprompted review
Cannabisden logo

Reply from Cannabisden

We don’t sell seeds sorry . Please do not use our reviews as a form of advertising .

Rated 5 out of 5 stars

Good website and also very fast…

Good website and also very fast shipping. Highly recommend

1 May 2021
Unprompted review
Cannabisden logo

Reply from Cannabisden

Thank you so much for the review, Amy! We are so happy to hear that you are pleased with our service. We look forward to serving you again soon :)

Rated 5 out of 5 stars

Always quality

Always quality. Always great customer service. Always on time. Thank you...as always.

19 April 2021
Unprompted review
Cannabisden logo

Reply from Cannabisden

We really appreciate your support, GG! We are so grateful to have awesome customers like yourself :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look