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candle guy Reviews 544

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TrustScore 5 out of 5

4.8

Candle Store
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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the candles, noting their appealing scents and unique designs. Many people highlight the excellent customer service, describing it as responsive and helpful, especially when issues arise. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including incorrect items being sent or packages being lost or experiencing delivery issues during transit. A few people also mentioned being disappointed with the size of the candles, finding them smaller than anticipated based on the website's representation.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the candles for their great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made and of great... See more

Order

Users describe ambiguous interactions with order. While many customers praise the ease and speed of ordering,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!

Company details

  1. Candle Store

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Prefect gift for the men in your life!

I bought a candle for a dear guy friend with the matches and he absolutely loved it! The candles make great additions to anyone’s home. Being a Navy vet, I understand laughter can be the best medicine. Thank you for the continued laughter AND for making an organic candle. The matches that come in the glass bottle make it a perfect gift. My friends, family and loved ones will continue to buy from your company! Thanks Candle duuuude!
P.S. great idea and congrats on your business.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

I think it arrived earlier than…

I think it arrived earlier than expected. It is a birthday gift so I was pleased with that. It looks exactly as advertised. Smells great and gets a good laugh when others read it. Will purchase more from here when the situation warrants. Kudos!

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

My candle was lost in the mail & customer service was very helpful! I got an immediate response and a new candle shipped out right away. The candle smells amazing!

13 February 2024
Unprompted review

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