canarias.worten.es Reviews 253

I placed an order two weeks ago. Neither Worten or the delivery company knows what's going on. In my profile it says it was delivered 2 years ago! On Seur page it says it was never delivered to them. I've requested hoja de reclamaciones cancellation and refund several times but got nothing. Reporting them to Consumo now.

I wouldn’t recommend buying from this store, especially online. The delivery times shown before checkout look reasonable, but in reality orders take far longer to arrive, often stretching into weeks. What’s worse, this seems to be a recurring pattern rather than an occasional delay.

This kind of practice feels misleading and raises serious concerns about compliance with EU consumer protection laws, which require clear and accurate information about delivery times.

Another major issue is the lack of customer support. It’s extremely difficult to reach anyone or get reliable updates about your order.

Overall, there are far better alternatives with transparent policies and proper customer service. I won’t be ordering from them again.

I don’t recommend buying anything from them, especially online. On the product pages, the estimated delivery time before purchase is 3–5 days, but the actual average delivery time is about 3–4 weeks (which is ridiculous in 2026) and this isn't a one-time thing you have to wait such a long time for the items every single time. Also, there’s no way to talk to anyone about your order because all the contact numbers have disappeared from their website. It’s better to shop on Amazon—at least there’s customer service and actual delivery times, plus it’s much, much faster and, above all, CHEAPER. I’ll never buy anything from them again.

Appalling delivery service. We've stayed home for two days in a row for a delivery which hasn't materialised. The company hasn't phoned to say delivery is postponed.

We won't shop at their store again.

I ordered a hand mixer online. The website said it would be available in the shop within 5 days. 10 days later it hasn't arrived and nobody seems to know where it is. So don't trust the delivery time they advertise on their site?

I ordered an air conditioning unit using Worten Canarias Online. On arrival, I realised that I had ordered the wrong item. Worten informed me that it was not possible to return it because it is not in their Terms and Conditions to allow the return of air conditioners and other large items.

This is totally illegal, as all customers have a statutory right to return unopened items within 14 days of delivery.

To finally succeed in my claim, I had to use La Organización de Consumidores y Usuarios (OCU). This whole process took about 6 weeks to resolve and even after they came to collect the item, I had to push them again to actually make the refund.

I don't recommend purchasing anything from Worten.

In addition, their post-sales customer service is awful. There is no phone number to call, it is impossible to talk to a human, there are rather vague web page form submissions you can fill in, but it seems hit and miss as to whether they will reply.

If you go into one of their shops to try to resolve a situation like this, they tell you that their online services and their physical stores are totally separate from each other and that it is not their problem.

Probably one of the worst retail experiences of my life.

Absolutely terrible. Ordered a tv and waited for weeks. All of a sudden a ”no reply” automated mail says money refund of the order that is cancelled. Thats it. Never more.

HAVE YOU BEEN RIPPED OFF BY WORTEN? 😡

Join FB group to recover refunds, damages and compensation! ( FB: Omar T Aslam , Tenerife )

OR Whatsapp me: +34 643994740‬

Worten Santa Cruz are the Worst!

DO NOT SHOP HERE ❌

Disgusting customer service! I am looking into some sort of class action against this rubbish Company and some of the staff I had to deal with. Please support me on FB (Omar T Aslam currently in Tenerife) and share stories of your woes. Believe me this is a good cause!

I ordered a fridge online and was told it would be delivered within 3 days, with a call from the delivery company beforehand. That never happened.

When the delivery finally took place — 13 days later — the experience only got worse. The delivery driver began shouting at me over the phone because Google Maps showed the wrong street location. I was doing my best to help them find the house, and being yelled at while trying to assist is completely unacceptable. This kind of treatment is simply unbelievable.

On top of that, the customer service is virtually non-existent. There is no reliable way to reach anyone by phone or email to check the status of your order or to request a refund. The lack of communication, delayed delivery, and unprofessional behavior throughout the process have been deeply disappointing.

After this experience, I can confidently say that I will never order from Worten again.

Wish I had read these reviews before giving anything to this shocker of a company.
Ordered a new Samsung mobile phone. Order Paid, should be delivered 3 - 5 Business Days. 1 week later, drove to the store and was told can take 2 - 3 weeks, emailed their office who promised to respond in 24 hours. Eventually they cancelled the order 8 days later. They did not even respond to the follow up complaint. They are light years behind other electrical retailers in Europe

Well, there you are as a man at Worten in Puerto del Rosario. At home, with your wife, you have chosen a new washing machine, but in the shop you naturally have to deal with stock, new types or washing machines recommended by Worten. After an extensive round, fortunately without often annoying salespeople around you, I went to the 3 present. Mikaela immediately inquired about the stock, looked in the warehouse and gave advice per type indicated by me. From 5 to 2 and finally the choice. Mikaela had patience, knowledge of the business and good advice. After half an hour I went home with a good feeling.

I wanted a new toaster simply enough self selection from the shelve then pay, however waited to pay for 15 mins while only one cash desk was open serving one customer also as customers returns. Eventually the man I saw hovering around the TVs trying to look busy went to open a satellite desk and asked the man behind me if he wanted to pay. Fortunately the guy was honest enough to point out I had been waiting longer. Then guy behind me had been waiting 10 mins. I did not want to register extra just pay. Touch debit card receipt and out the store. It was 15 mins drive playa del inglés to vecindario because of heavy traffic the return journey 10. Time waiting to be delt with 15min and 5 mins paying. That almost half the total time spent in the store

I ordered a fridge freezer online and was informed it would be delivered in 3 days and the delivery company would telephone me before delivery I was not contacted before the delivery was made so unfortunately I didn't get the item having travelled to the store in Los chaffiras I was informed it would be delivered on Tuesday morning before 3pm having waited in all day for my order it never arrived again I traveled to the store and was told I will receive a email from the company within 24 hours but was never contacted the customer service is absolutely ni (you are unable to telephone or email them to progress your order or request a refund) once again I traveled to the store and cancelled my order and requested a refund I was informed I would receive a email which I duly received and was told I would be contacted within 24 hours surprise surprise I never received any response from Worten again I traveled to the store and informed them to return the money to my bank account (finally 10 weeks later I have received a refund this is totally unacceptable the customer service is so poor I would never ever order from Worten again

The worst shop on Tenerife island.

I have been waiting for a dishwasher (which was apparently in the store) for 1.5 months, nobody was keeping in touch about delays, only on the day of planned deliveries couriers called me a few times with the same text: that their car broke and they can’t deliver (how many times cars can break?), I needed to come personally to the store everytime (because no phone was working in the shop, no email available & only possibility is to talk with the boot, who pretends to be a human and is never able to help).
I have never seen such a messy organization.

Additionally, people working in the physical stores are not kind or helpful at all, even rude. I had multiple other problems with this shop. I highly recommend to try buying things elsewhere.

When I was reporting a complaint in the physical store about not receiving my purchase, I met another person who claimed not to receive the purchase for 3 months.
After reporting a problem - there was not even sorry, no compensation for my losses (workers being not able to proceed with renovation etc.), nothing..

Ordering online was simple.
Service in store for collection was poor and time consuming.

Worten service is awful. Ordered a fridge/freezer for delivery but since they now have our money cannot get them to deliver. Been to the shop, telephone, email, used their online system waste of time. Poor Service we have waited in now on 3 separate days as we were told that is when they would deliver but still waiting. Will have to cancel and find a reliable company. No use advertising if you cannot supply the goods. Be warned.

I ordered online a very small refrigerator. Delivered as a normal post package by an external delivery agency, it was damaged. Worten took ONE WEEK to deliver the fridge (the warehouse is only 40Km far from my home), They offer no telephone for assistance. I called one of their shop for help but I got none. Via WEB they took 6 days to answer! In the meantime I needed the fridge operative so I had to install it damaged. I would expect at least a partial refund but they failed even there.
Not more buying online for me in this shop!
No decent words can be used to describe how their service were.

Worst company ever for customer service. Their tracking service doesn't work; gave me a delivery date for the previous year! They have no way of letting the customer call them and no email address to complain. There is an automated service, but the options are not what a customer would need and there is no option to choose another to complain. Basically, once they have your money, then they really don't care. Their couriers are just as bad. You are expected to sit in the house and wait for days in the hope that your delivery arrives. And absolutely no way to complain to them. Really awful company.

The order was immediately shown as "delivered" and the delivery date is of last year ????the tracking number does not exist on the transporters website. There are no contact options by phone and they don’t answer on my mails
NEVER BUY HERE!!!!!

Very bad service. You buy and then there is no delivery… This is our second experience. Buy a media market => the delivery works