Canapuff Reviews 4,322

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their effectiveness and variety, with many finding them to be top-tier and delivering on their promises. The customer service is frequently highlighted as amazing, with people appreciating the helpful and responsive support. Reviewers also commend the fast and reliable delivery service, with many receiving their orders quickly and well-packaged. However, some customers reported issues with certain products, like brownies, causing dizziness or not having the desired effect. A few people also experienced significant delays in delivery and found the customer service responses to be unhelpful or automated, leading to unresolved issues and frustration.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and effectiveness... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as good, exceptional, and... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping times and... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered THCA Flowers Monkey Glue 99% and had a very positive experience. The product arrived well packaged and exactly as described.The quality was consistent, the aroma was pleasant, and e... See more

Rated 4 out of 5 stars

The order was processed quite quickly (there was a slight delay, but that's irrelevant). The T9HC is a pretty decent smoke. Pleasant and not harsh, although it could be stronger. And the Vaporizer is... See more

Rated 5 out of 5 stars

Very good and effective, few puffs and it’s more than enough. Getting rid of the smoke is beneficial for long term usage. I’ll keep using it✨🫶🏻

Rated 5 out of 5 stars

It was my first time with such a product and the effects were unforgettable. Also the customer service is amazing too.


Company details

  1. Cannabis store

Written by the company

Canapuff: Your Premium Cannabis Shop for THC, 10-OH-HHC, THCv, H4CBD | 50,000+ Happy Customers | Fast Delivery | 950+ Top-Quality Products


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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Rated 3 out of 5 stars

Guys, stick to the vapes

I first tried flowers and they were good, next i ordered vapes and they were great too, tasty and potent. But then in the april i ordered flowers again and they looked ok, but didn't work almost at all. Not what i paid for. The batch was definitely bad. A little dissapointment. Other products are great, delivery to Poland is fast but getting bad product is sad.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Problem Solved – Amazing Support from Mia

"The customer support team, especially Mia, was incredibly professional and helpful in resolving my issue. They showed great care for their customers and handled the situation perfectly. I am very satisfied with how everything was managed. Excellent service and highly recommended! Thank you, Mia!"

25 May 2026
Unprompted review
Canapuff logo

Reply from Canapuff

Aziz, I owe you an apology, and not one that comes with a discount code worth less than our own sale. I'm Mia, Head of Customer Service, and I've gone through your case in detail.
You deserved better than this. A loyal customer raising a legitimate concern should never feel brushed off with a generic gesture, and I can see that's exactly what happened here.
I'd really like the chance to make this right properly. Could you drop us a line at support@canapuff.com and mention your Trustpilot review? I'll make sure it lands on my desk directly.
Warm regards
Mia

Rated 1 out of 5 stars

THEY ARE COMPLETE RIPOFFS

THEY ARE COMPLETE RIPOFFS
CONSTANT DELAYS AND YOU WILL NEVER GET YOUR MONEY OR PRODUCT.
DO NOT THRUST THESE GUYS .. THEY ARE LIKE RUSSIAN PROMISES.. ALL DELAY TACTICS..

24 April 2026
Unprompted review
Canapuff logo

Reply from Canapuff

Ben, I'm really sorry - I'm Mia, Head of Customer Service at Canapuff, and I've looked into your case personally.
What you went through over these past weeks was genuinely not okay. A small payment discrepancy that should have been sorted within days turned into weeks of back-and-forth, and I completely understand why you're frustrated. You were patient, you explained your situation clearly, and you deserved far better from us.
I'd very much like to make this right. Please email us at support@canapuff.com and mention your Trustpilot review, andI'll make sure your case is flagged as urgent and handled properly this time.
Mia

Rated 5 out of 5 stars

White Truffle 9H-THC Cart – smooth, strong and definitely not a beginner product

I tried the White Truffle 9H-THC cartridge and overall my experience was very positive. The flavour is quite distinctive, with an earthy, slightly creamy profile that fits the “White Truffle” name well. It does not taste artificial or overly sweet, which I personally appreciate. The cartridge itself worked reliably, the draw was smooth, and I did not have any leaking or technical issues.
The effect felt noticeably strong and long-lasting, so in my opinion this is more suitable for experienced users rather than beginners. It is a product I would approach slowly and with respect, because the potency is clearly there.

What Canapuff does well is the overall product presentation, the variety of interesting strains and cannabinoids, and the customer support. Even when there were delivery complications, the support team was responsive, friendly and solution-oriented. That made a real difference and gave me the feeling that the company takes customer issues seriously.

Overall, I would recommend the White Truffle 9H-THC cart to experienced users looking for a strong, smooth and flavourful cartridge.

27 April 2026
Rated 5 out of 5 stars

The gummies were great

The gummies were great, the effect was quite strong, the taste is by far the best i've tasted, really has a realistic and sweet taste of a regular gummy you would buy from the store while being very strong!

23 May 2026
Unprompted review
Rated 5 out of 5 stars

fully satisfied

good quality, quick shipping times and good prices too, im satisfied and i recommend this, no complaints

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing all round

super fast shipping, super fast replies when sent an email to customer support for questions. And the the 9h hhcp vape is amazing! Absolutely reccomend

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great products

Had a really great experience with this shop to this day. Amazing products and fast delivery.

21 May 2026
Unprompted review

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