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Canapuff Reviews 4,319

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TrustScore 4.5 out of 5

4.5

Cannabis store
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Review summary

Created with AI, based on recent reviews

Evaluating 2,593 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their effectiveness and variety, with many finding them to be top-tier and delivering on their promises. The customer service is frequently highlighted as amazing, with people appreciating the helpful and responsive support. Reviewers also commend the fast and reliable delivery service, with many receiving their orders quickly and well-packaged. However, some customers reported issues with certain products, like brownies, causing dizziness or not having the desired effect. A few people also experienced significant delays in delivery and found the customer service responses to be unhelpful or automated, leading to unresolved issues and frustration.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality and effectiveness... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as good, exceptional, and... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping times and... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the support team for being... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered THCA Flowers Monkey Glue 99% and had a very positive experience. The product arrived well packaged and exactly as described.The quality was consistent, the aroma was pleasant, and e... See more

Rated 4 out of 5 stars

The order was processed quite quickly (there was a slight delay, but that's irrelevant). The T9HC is a pretty decent smoke. Pleasant and not harsh, although it could be stronger. And the Vaporizer is... See more

Rated 5 out of 5 stars

Very good and effective, few puffs and it’s more than enough. Getting rid of the smoke is beneficial for long term usage. I’ll keep using it✨🫶🏻

Rated 5 out of 5 stars

It was my first time with such a product and the effects were unforgettable. Also the customer service is amazing too.

Company details

  1. Cannabis store

Written by the company

Canapuff: Your Premium Cannabis Shop for THC, 10-OH-HHC, THCv, H4CBD | 50,000+ Happy Customers | Fast Delivery | 950+ Top-Quality Products

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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Asks customers to review

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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 1 out of 5 stars

How pathetic an institution can be

How pathetic an institution can be, that they tell you that you CANT claim over a defective device.
Lets sink that in: A broken device, no change. Customer problem
And another thing that i take seriously, is that Cannapuff has consistently denied presenting lab tests .
GOT IT?
So you dont know what is it that you are putting in your body
So if you want to live longer, search an institution that will take car of what they sell and that you know what is it MADE OFF

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Did not arrive

Did not arrive, they don’t answer

4 June 2026
Unprompted review
Canapuff logo

Reply from Canapuff

Hi Desislava,
I'm Mia, Head of Customer Service at Canapuff. I'm sorry your order didn't reach you when it should have, and that getting clear answers from us felt like such hard work - that isn't how any order should be handled. I've gone back through the whole history of your delivery and I can see exactly where we made this far more frustrating than it needed to be, and I'd genuinely like to put it right. Could you email me at support@canapuff.com and mention your Trustpilot review so it comes straight to me? I'll personally make sure it's sorted properly this time.
Mia

Rated 5 out of 5 stars

Great website, even better workers.

First of all I would like to say how awesome their customer support is, never let me down. They also have great deals and some really solid products. I am very satisfied with my experience will buy again.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Honest review

Great service. Great customer support. Overall product quality is exceptional. Shipping times max 4days. I recommend canapuff to everyone. Big variety of sortiments. From vapes to edibles, cookies, buds and more.5/5 ⭐️

4 June 2026
Unprompted review
Rated 4 out of 5 stars

Reliable supplier

The order was processed quite quickly (there was a slight delay, but that's irrelevant). The T9HC is a pretty decent smoke. Pleasant and not harsh, although it could be stronger. And the Vaporizer is a great thing, practical and convenient. It's definitely worth trying and giving it a try.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Top Quality!

Huge varied selection of products.
I bought pre rolled and the quality of both the packaging and the product itself were exceptional.
Delivery was prompt with full tracking.
I have already placed my second order and it won't be my last :)
You can buy with confidence!

1 June 2026
Unprompted review
Rated 1 out of 5 stars

DANGEROUS POISON! Avoid this scam company at all costs!

DO NOT BUY FROM CANAPUFF! They are scammers who poison people! I ordered THCa flower. Instead of a professional, original sealed product, I received a cheap black plastic bag with "THCA" written on it with a marker! Inside, there was a handwritten note saying they "ran out of original packaging" and offered a discount code for my next order. Total joke.What's worse, the product inside was toxic. After smoking a small amount, both me and my partner experienced severe poisoning: dangerous heart palpitations, vomiting, loss of balance, and extreme dizziness. It felt exactly like synthetic "Spice" or dangerous chemicals. We had to flush this garbage down the toilet immediately to protect our health.They are selling dangerous, chemically sprayed trash in ziplock bags. They completely ruined our holiday. This company should be investigated by the authorities. Absolutely disgraceful and life-threatening!

20 May 2026
Unprompted review
Canapuff logo

Reply from Canapuff

I've read your review closely and I'm genuinely alarmed by what you've described - this isn't something I'll brush past. I'm Mia, Head of Customer Service at Canapuff, and let me be clear: although we do sometimes run out of packaging in the middle of processing order, and use universal packaging to ship orders ASAP, I'm just as concerned that you and your partner felt unwell, and I would never dismiss that. I've already started digging into how your order was handled and packed, because what you've described points to real failures on our side. You both deserved far better than this. Please email me directly at support@canapuff.com and mention your Trustpilot review so it lands straight with me - I'll personally make sure it's prioritised and put right. - Mia

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