Cam Cam Copenhagen Reviews 

256
•
TrustScore 2 out of 5

2.2

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Rated 1 out of 5 stars

I’ve placed an order directly at Cam Cam Copenhagen unfortunately it was broken when I received the order so I contacted customer service and filled in a claim form on the website but they’re ghosting... See more

Company replied

Rated 1 out of 5 stars

Bought an item that broke very quickly, it was a musical peacock pull string thing, the stitching came undone and the pull cord stopped working. Sent probably 15 emails and Instagram messages before I... See more

Company replied

Rated 4 out of 5 stars

UPDATE: We are happy with the solution offered so all good. We just ordered some doll clothes for our daughter for Xmas and they all came used and dirty (various thick yellow unmistakable s... See more

Company replied

Rated 5 out of 5 stars

I have ordered online some staff and it was very easy to shop- website very user friendly, pictures of products nice and clear. But I didnt know that my order is coming in 2 different packages, so whe... See more

Company replied

Company details

  1. Baby Store

Written by the company

Vores historie begyndte i 2012 – ikke bare som et brand, men som en passion. En passion for tidløst design, poetiske detaljer og de små, betydningsfulde øjeblikke, der former barndommens fortælling. Cam Cam Copenhagen blev grundlagt af arkitekt Sara Giese Camre med inspiration fra hendes eget møde med moderskabet og lysten til at skabe det, hun selv manglende dengang; smukt, økologisk babyudstyr, der både er funktionelt, holdbart og passer harmonisk ind i hjemmet. Fra vores studio i København designer vi med både hjerte og hånd. Vi forener skandinavisk enkelhed med en følelse af varme og nærvær og tror på, at de ting, vi omgiver os med, er med til at forme de minder, vi bærer med os. Fra hviskede godnathistorier og grin i badet til små hænder, der krammer noget blødt midt i hverdagens kærlige kaos. Vi skaber med omtanke, ikke i overflod. Vores kollektioner er lavet til at blive elsket og givet videre – ikke bare brugt og skiftet ud. Hvert print tegnes i hånden, og hvert design er skabt til at blive en naturlig del af familiens liv. Igen og igen, år efter år.


Contact info

2.2

Poor

TrustScore 2 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(256)

7 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great products and good service

Great products, good quality, and really good customer service!

5 June 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Unna.

Thank you for the lovely review. We are very happy to hear this.
Wishing you a great weekend.

Sincerely,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Thank you so much for lovely design!

Thank you so much for a great and fast delivery! Every product I have got is in perfect high quality - Keep producing the lovely and classic design :)

29 May 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Anna.

Thank you for your lovely review. We are so happy to hear this.
We wish you a lovely day.

Sincerely,
Cam Cam Copenhagen

Rated 5 out of 5 stars

High quality products

High quality products and beautiful design - I got my delivery within two days🌟 Love it all🌟

25 May 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Louise.

Thank you for your review - we are very pleased to hear that you received your order quickly and that you are pleased with the products.
Wishing you a lovely day.

Sincerely,
Cam Cam Copenhagen.

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Beautiful products. Fast delivery

25 May 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Kristina.

Thank you so much your your review.
What more could we ask for:).
Wishing you a lovely day.

Cam Cam Copenhagen.

Rated 5 out of 5 stars

Amazing products and super fast…

Amazing products and super fast delivery especially with everything that is currently going on. Definitely recommend on my experience.

20 May 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Dani.

Thank you for your kind review.
We are so happy to hear that you received your delivery fast. We hope thet you are pleased with your purchase.
Wishing you a lovely day.

Cam Cam Copenhagen.

Rated 2 out of 5 stars

Slow customer service, slow delivery

Really unhappy with the customer service. Placed an order on 21 March and over three weeks have passed with no shipment. Contacted the company and was given a line that the order was not properly transferred to the warehouse. Another week passes. I needed the products urgently so managed to find them somewhere else and have already received them, so I contact Cam Cam to have my order cancelled since it still hadn’t shipped...still waiting for a reply.
Update: I have been refunded for my cancelled order. Hopefully they will sort out their logistical issues as they do have lovely products and I would like to be able to order from them in the future.

14 April 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Diana.

Thank you for your comment. We are very sorry to hear that there is this issue with your order and also that you have not heard back from us.
We are experiensing some challenges in our system which should have been corrected now. Also, our customer service department have been in contact with you.

Wishing you a good day.

Rated 1 out of 5 stars

I was so disappointed

I was so disappointed! I prefer something and then got a warning email it might be delayed. So I called them to ask them to assure me it would be delivered by my daughters birthday - which target assured me it would. And then the day before they told me that it would be delayed and told me to have a nice day! I let them know how disappointed I was given it was too late to buy the product elsewhere in time and to tell me what the delay would be etc and they have ignored emails ever since! It’s an incredibly amateur set up and I am shocked. I don’t think you should be allowed to trade if you cannot fulfil your orders regardless of the excuses.

9 February 2020
Unprompted review
Cam Cam Copenhagen logo

Reply from Cam Cam Copenhagen

Dear Katie.

Thank you for your review.
We are really sorry that you have had such a disappointing experience - both regarding the delays in shipping ans also the lack in communication. This is not how we usually do things but unfortunately we are going through a period of delays due to the fact that we have moved our warehouse and also the implementation of a new ERP-system.

We are very sorry that this has affected your order in such a way that the products could not arrive in time for your daughter's birthday. We have contacted the warehouse today and they will pick your order today. If you do not want it after all, please reject the parcel upon delivery and it will be returned to us.

Again, we are very sorry for all the inconvenience caused.

Kind regards,
Cam Cam Copenhagen.

Rated 1 out of 5 stars

Cam Cam does not practice sustainability at all!

The Company writes that they take responsibility for the environment and for our children. However, after ordering and receiving the products from this summer sale I looked on their webpage and discovered that they had been reduced in price even more the day I receive my products. I call customer service and ask if I can get the difference credited and use the money to buy something else or if I really had to return the items to then order them again to get the additional discount. I was told that I had to send it back and reorder. Really poor service and how is that being a sustainable company that takes responsibility for the environment??? I’m amazed how so many companies misuse this word “sustainability” when they in fact are not! Will not shop be a repeat customer that’s for sure!

15 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

We really appreciated CamCam Copenhagen's service when we had an issue with a product. They responded very quickly to our communication and helped us out very nicely in the end.

Regards, Koen (The Netherlands)

18 May 2019
Unprompted review
Rated 1 out of 5 stars

Bad quality of textiles. Read before you buy CamCam!

Good that You take a social responsibility seriously!
I wish you could take your customer service seriously as well!
Your textiles can’t be washed as they shrink more than 3%, compare to what you state on the textile label!
I got a crib bumper in Baptist present for my son and after one and a half year I decided to wash it. After washing it became HALF METER SHORTER! Never has experience such a BAD Quality! I was very happy for my sons baptism present but now it’s useless.
I have contacted Camcam customer service and explained the situation and pointed that I cannot get a receipt as it’s a present and people don’t keep receipts after they gave a present.
However the customer service cannot help me!
What a bad experience!
They will rather have unhappy customer than to send a new item and apology for a bad quality and a wrong stated information on the label!

19 February 2018
Unprompted review
Rated 5 out of 5 stars

Gorgeous products

Found your bed linens years ago and love them! So glad you've expanded your product selection. Every time I travel back to the US, I have family asking me to bring something from Cam Cam.

14 November 2016
Unprompted review
Show reviews in all languages. (256 reviews)

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