Camcab Reviews 

I’d steer clear of these guys if you have children with special needs or special needs yourself. My son has severe special needs and we use camcabs services to get to and from school safely. His regular driver has been away so the firm have been sending stand ins to do the job.

Today the driver refused to take my boy because he was opening the door and window where he was sat, the resolve to this is to put the child lock on so then he can’t.He advised that he shouted at my son but because my son is profoundly deaf, severely autistic with many other troubles he hasn’t acknowledged the driver.

The driver has then pulled up on the A14 (unsafely by the sounds of things) and has refused to take my 9 year old any further. The clue was he was being dropped off at a special needs school. The driver then advised that there has been a different driver each day because nobody wanted to do the job and complained about Isaac.

I’ve had all this relaid to me so I thought it would be great to have a chat with Taylor from Camcab, the manager of school transport he advised. I try to explain the situation and want to find out what’s happened and why, why I’m having a phone call with him concerning my sons safety. Taylor advised that all the drivers are trained and they have notes that they look at about the customer that they pick up, yet every driver this week has obviously not looked at Isaac’s background. He said that they take 100s of children to school everyday (not with special needs it would seem). Taylor showed no compassion, no apology, was lost for words and was constantly defending his poor drivers that have had to put up with Isaac’s behaviour. One of the many drivers that have been sent this week have some how lost Isaac’s child seat as well making the journey unsafe.

All of the staff need retraining or at least training on customer service and dealing with vulnerable customers, Taylor included. I’m waiting for Taylor’s manager to ring me back as Taylor couldn’t deal with the problem it seems. If I could leave this company a 0 star rating and raise awareness even more I would. The regular driver who will return next week is a credit to the company. Some serious work needed to turn this around though, the council and school are involved and I’m expecting an internal investigation to take place to find out how this has happened and perhaps a sincere apology too.

I've been trying to find one of the best services and I find it
Camcab has proffesinals drivers
My driver was Mario,one of the best drivers I can say ,he is always finding the best route for his clients
All the time I had to go fast and to stay clean, he was there
I'm grateful Mario
If you ever need to take a taxi ask for 675

675 most proffesional taxi driver I ve seen in the last years

The service is appalling. Have been let down a few times either with no show or turning up very late. Its not good especially when one has a booked appointment and the fact that it's a taxi card service for the disabled, it is just not acceptable!

Taxi 675
I find a friendly driver,a tidy and clean taxi
Mariusz one of the best driver
I will go just with this taxi from now on
Cheers,Mariusz !

Excellent service.
This was the best ride I’ve taken,I find one of the best taxi driver,Mariusz .He is professional and help me to
be at my appointment in time.
Thanks a lot!#675 the best

Rang the office at 17.55 to book a taxi for 7pm. Text received to confirm booking. At 19.10 taxi had still not arrived. Called the office to be told that they are running late and it would be 15 minutes. No apology and when I advised them that it would be courteous of them to contact customers to advise if there was going to be a delay he hung up on me! Taxi finally arrived at 19.25. Driver was only given the booking at 19.05! Poor service would not recommend

Thank you for the great service! Everything was perfectly organised. The driver arrived 12 minutes earlier.
Very good and fixed prices.
I would definitely use CamCab again.

My journey from Cambridge to Heathrow was excellent. My driver was early, the pickup was smooth and so was the journey My driver was courteous, pleasant and helpful. I’d fully recommend Camcabs.

We had booked a CAM cab online for pick up on late Saturday two weeks ago. When I did the booking it asked me if I prefer payment in cash or credit card. Since I had still cash with me I chose cash. I did the online booking on Saturday during the day and got an email and SMS confirming the booking. Then we arrived at Stansted airport, tired and exhausted but happy that we had arranged for a cab. However, after waiting for than 15 min and no show, I checked my email and in the meantime CAMcab had sent me an cancellation email without any justification. Obviously, I was very upset and called the company. The person on the phone told me that airport pick ups be booked online only by credit card reservation. After listening to him, I told him that their website had no information about this and therefore is very misleading. Apparently, they also called but we were in the plane and not reachable. Company offered to send a cab but it would take one hour to arrive. You will all appreciate that to wait with kids for another hour in an airport is not what you want to do. Luckily we could catch a train to our home town. Overall, extremely disappointed with CamCab that they are not even in a position to create a user friendly and easily understandable website. Other companies do manage too. Would never recommend them to anybody.

“I have used the service several times and they are fantastic. I have arranged for taxis for myself and my daughter and in the current times knowing that a reliable professional firm will be picking my daughter up has been a huge relief and comfort with the Best prices in city Recommend them 100%
And Thanks to Mariusz is Very helpfully and a trustworthy driver

Did not turn up, this has happened twice now. Seems to have gone downhill in terms of service.

Worst taxi firm in Cambridge! The last two times I’ve used them they have called me after booking questioned me then told me I would have to wait an hour. Even though I booked from the same pick up as a friend 5 minutes before they made their booking. My friend got a message to say his taxi would be 5 minutes I got a call quizzing me on where I was going how many people I replied 1 going to trumpington. I was told I’d have to wait an hour he was told 5 minutes for st Ives. The same thing happened the next night

Very disappointed with this cab firm. My friends and I left a cool bag full of Prosecco and other such drinks and picnic things in the boot of the car, whilst on our way to punting. Within five minutes of arriving at our destination, we realised that we had left the bag in the boot. We rang the firm immediately, only to be told that the driver couldn’t find the bag. We know that this was a lie, as it was a large bag in an empty boot. Either, the driver did not bother checking or he did and decided to nab what he found. Either way, we are still waiting on a response from the company two days later.
It’s so upsetting that there are dishonest cab drivers out there and we are only grateful that our lost property wasn’t more valuable.

I do not recommend this firm.

Do not use if you want to get home. Taxi was confirmed for 22.30 by email. I received another email at 22.37 saying it had been cancelled. I phoned and was told that they didn't have the postcode for the pickup( it was a small village) and that they had tried to phone me- I had no missed calls. My daughter spoke to them and they put the phone down on her. Totally unacceptable concern for the welfare of their customers. In the end after phoning several taxi firms Panther taxis came to the rescue.

I have been using this service for about 2 years, but last night I decided to get a cab for a short journey of just over 1 mile.

They charged me nearly £9 for this short journey and the driver took the long route pushing the fare up having to come back on himself.

I pay less going from Town to Home in an expensive metered cab.

You have lost my custom forever Camcabs, back to panther or Uber for me.

I even contacted their office to no avail, this is a blatant disregard for their customers, shocking behavior

Rubbish Service wish I could rate them 0 starts because this is what they deserve

EXCELLENT SERVICE
We booked a peoples carrier to take us to Heathrow airport and collect us early morning on our return, from Terminal 3. We was so very happy with the service as its always stressful catching a plane, but the driver arrived in plenty of time for us to load up our cases and get us there with no stress and on the way back the driver was waiting with a smile, nothing was too much trouble for him. I can highly recommend CAMCAB there phone app is brilliant too. THANK YOU CAMCAB

Absolutely disappointed with this taxi company , charged £14 for a 3 minute journey (Newmarket road Tesco’s to Ditton walk) do not recommend this firm #worstcompany #rudestaff

What is the criteria of hiring a cab drivers in ur company? 70% dont know city( Cambridge in particular) and taking you by the longest road.
Also half don't have a card reader and getting angry when u ask to pay by card. Very disappointed. Wouldn't suggest this comp to anyone.