CallTools.com Reviews 301

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional responsiveness, professionalism, and helpfulness, often going above and beyond to ensure smooth operations and resolve issues. Many highlight the outstanding customer service, noting the detailed explanations, patience, and clear communication provided during setup and problem-solving. The service is frequently described as excellent, with people appreciating the efficient and quick response times, which contribute to a positive user experience. However, some customers also noted issues with the software, describing it as clunky with sound and saving problems, and expressed dissatisfaction with limited support windows and delayed communication. A few other people also felt that the training sessions were disappointing, perceiving them as pre-recorded videos rather than engaging live interactions, and mentioned a lack of clear billing transparency.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, expertise, and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the support team's... See more

Service

People report positive experiences with the service, highlighting its professionalism, helpfulness, and... See more

User experience

Clients share positive opinions on user experience, often highlighting the knowledgeable, patient, and caring... See more

Response time

Reviewers consistently express satisfaction with the quick and responsive support they receive. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The support team at CallTools is incredibly responsive and helpful. Every time we run into a technical issue or have a question about setting up our dialing campaigns, they jump right on it. They walk... See more

Company replied

Rated 5 out of 5 stars

Sylvester provided an excellent onboarding training experience. He was extremely knowledgeable, patient, and made sure everything was explained clearly so we could get up and running smoothly. The ent... See more

Company replied

Rated 5 out of 5 stars

Thanks to CJ and Ana who went above and beyond in resolving an issue with me. They showed true commitment to customer service and satisfaction. I am grateful for their effective communications. Thanks... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider

Information provided by various external sources

Outsell your competition and amplify your prospect and customer experience with the fully-fledged contact center solution from CallTools.com. Unite your inbound and outbound agents on a single powerhouse platform. Keep in touch with prospects and customers through calls, email, and SMS messaging, directly from the system. Monitor agents, provide training, and track results in real time. Integrations with CRM and other third-party softwares simplify your daily processes. Domestic, in-house customer support makes onboarding and operation seamless and simple. Find out how CallTools.com can upgrade your contact center experience.


Contact info

5.0

Excellent

TrustScore 5 out of 5

301 reviews

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1-star

No history of asking for reviews

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Rated 5 out of 5 stars

Highly recommend this software and its…

Highly recommend this software and its exceptional features, customer service, and the value the Call Tools places on evolving with new advancements. A perfect solution to our scheduling department’s high volume and demand. To the point and reliable. Five stars!

12 October 2021
Rated 5 out of 5 stars

Best dialer In the game

It has been such a blessing coming across calltools. I’ve been able to make over $30,000 in the last few months . All thanks to this amazing dialer. It is so simple to set up. I’m able to set up a sales funnel so no leads are able to slip out of my pipeline. It’s also a low cost, no huge down payment. Easy agent support. Shout out to Shawnie with Calltools. She’s been very helpful with keeping me up to date with any updates and answering any questions I have. One more thing the support team will get on you with zoom and literally teach you anything you don’t know they are excited to help you. You can even send mail or TEXT MESSAGES STRAIGHT OUT OF CALLTOOLS. Yes you heard me right, text messages. You will even receive incoming calls from people who have missed your call ( LOTS OF DIALERS DONT HAVE THE ABILITY TO DO THis). If you are looking for a dialer , don’t complicate it. Use call tools today you won’t regret it. There interface is so easy to manage your lists, view campaigns and add agents to the team. I have used other platforms and they have such a huge learning curve. However, call tolls will have you closing deals and set things up faster than ALL OF THE OHER DIALERS OUT THERE. Reach out to my favorite representative who’s helped me out so much shawnie.

22 September 2021
Rated 5 out of 5 stars

I had a question about my campaign in…

I had a question about my campaign in CallTools. I first spoke with Ben and he was very helpful. He then transferred me to Technical Support for a more detailed explanation of my situation (I had pushed the wrong number! :-) ). Mitz was the agent that helped me. He did a Zoom meeting with me to explain what was going on. Very patient. I really appreciated that.

18 August 2021
Unprompted review
Rated 5 out of 5 stars

Call Tools Makes Business Simple

Call Tools Makes Business Simple For My Team. I have and will continue to recommend.

13 August 2021
CallTools.com logo

Reply from CallTools.com

Tyler, thank for being a vauled CallTools client and for the recommednation. - The CallTools Team

Rated 5 out of 5 stars

CallTools.com Awesome product & superior service to their customers.

CallTools dialer that is used to make outbound calls to motivated sellers for Real Estate Investors is a superior product for this industry. Not only is the product awesome, their whole team is super helpful to customers. This includes Senior Account Executives (Chase), Tech Support, and the awesome Intergeneration Team that helps with API connections and other very technical issues.

I recently made the switch from a legacy version of CallTools to the newest version available and the CallTools team got me up and running in no time. Plus, they provide great onboarding process along with terrific support videos that you can review at your leisure to confirm all your setting are correct.

30 July 2021
Rated 5 out of 5 stars

Calltools is legit

Calltools is legit, the ability to text, call, manage and organize is amazing. Clean and easy to use. I also like the Manager/Supervisor function is no additional charge.

17 July 2021
Unprompted review
CallTools.com logo

Reply from CallTools.com

Thank you for for the 5-Star Review and recommendation!

Rated 5 out of 5 stars

Chase Alvarez was very helpful and…

Chase Alvarez was very helpful and responsive throughout the process. They could have been difficult about some billing issues but he helped me out. Calltools is great dialer and would highly recommend.

15 July 2021
CallTools.com logo

Reply from CallTools.com

Thank you for the 5-Star review of CallTools. We strive to exceed customer expectations when possible and we are pleased to see we have earned your recommendation. We hope to grow with you for years to come. CallTools Team

Rated 5 out of 5 stars

Call Tools is absolutely amazing!!

Call Tools is absolutely amazing! It helped my team and I so much in expanding my real estate business and becoming more efficient. James Saif is the man. He always answered all my emails within less than a minute and would always go above and beyond to help me in any way that he could. I highly recommend Call Tools to anyone looking to scale their business. Reach out to James Saif, he will take good care of you and provide you with what you need.

9 July 2021
Unprompted review
Rated 5 out of 5 stars

Review of CallTools.com

Satisfied with the level of service we received.

8 July 2021
CallTools.com logo

Reply from CallTools.com

Thank you for the Stellar review of CallTools, we appreciate your business and thank you for taking the time to make this recommendation. The CallTools Team.

Rated 5 out of 5 stars

Call tools is the best dialing/call…

Call tools is the best dialing/call center software I have used so far. Great features and very user friendly. If you're ever on the fence about it. Give it a shot, you wont be disappointed.Call tools is fantastic

25 June 2021
Unprompted review
Rated 5 out of 5 stars

Easy to work with

Easy to work with. Dialing system on the the best I have used. Highly recommend to anyone trying to grow their business.

24 June 2021
CallTools.com logo

Reply from CallTools.com

Thank you for the 5-Star review, we appreciate you being a valued CallTools long-time client. Have a great week. The CallTools Team.

Rated 5 out of 5 stars

Been working with Chase Alcaraz

Been working with Chase Alcaraz.

Call tools is fantastic, best dialing/call center software I have used so far. If you're ever on the fence about it. Give it a shot, you wont be disappointed.

23 June 2021
CallTools.com logo

Reply from CallTools.com

Thank you kindly for the 5-Star Review, we appreciate your recommendation. Have a great day! The CallTools Team.

Rated 5 out of 5 stars

Truly the best inbound and outbound…

Truly the best inbound and outbound solution out there!

23 June 2021
CallTools.com logo

Reply from CallTools.com

Thank you for being a valued CallTools customer and for the 5-Star review. The compliment and recommendation are truly appreciated. The CallTools Team

Rated 5 out of 5 stars

CallTools employees and company that Values you

I am happy that CallTools has such great sales Representatives Shawnie is mine. She is always on top of things letting me know about new products features and ways to save money. I like that CallTools has employees that are honest and have your best interest in mind when it comes to things that may help with saving money but keeping the features I have and use already. Shawnie has gone over with me couple times made suggestions on plans I pick that will be the best fit to what I am looking to do. Shawnie also has very fast reply responses and great that if she is unavailable by phone rest assure that a email will get to her and you will get a fast reply. I believe what makes CallTools the best system I have used is because of the fact that they care about the customers and it shows in the way your treated and communication is always fast and quick. Thank you again CallTools and of course Shawnie for making the experience I have with you memorable and showing a difference in how you care and look forward to the more time I will be using CallTools.

23 June 2021
CallTools.com logo

Reply from CallTools.com

Thank for for the stellar review of CallTools, we appreciate you taking the timeout of your day to give us a shout out. We strive to exceed customer expectations, thank you for the kind words regarding our representative. We look forward to serving you for years to come. The CallTools Team.

Rated 5 out of 5 stars

I want to Thank the Calltools team for…

I want to Thank the Calltools team for an Excellent product.
From Initial conversation to the on boarding Chase Alcaraz was Amazing.
I recently had to make some adjustments but I will definitely recommend there services to anyone.
Carlos S.
Houston,TX

22 June 2021
CallTools.com logo

Reply from CallTools.com

Thanks so much for the 5-Star Review. We appreciate your kind words regarding our representative and will share it with his department. Thank you for recomendation as well! The CallTools Team.

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