Call Assist Reviews 

All I had was a flat battery, and my car was on my drive. But I'm so glad I paid that bit extra for home recovery because I live in a rural area with few neighbours and couldn't have fixed the problem myself. I was asked to nominate a suitable time for the Call Assist support, and they were with me exactly at the time agreed, following a brief call to say they were on their way. I've been with Call Assist for years and had to use their recovery service just a few times - always very responsive and polite, and I'm confident they would look after me if I ever broke down while driving in France.

Classicline Insurance use call assist. It was the first time that I had need to contact them for assistance. They were, in my view, extremely efficient in dealing with me. George was brilliant! I even got periodic calls from them to check on my progress. Could not fault the service. Hopefully though, I hope I won't need them again! Still it's reassuring to know there is a very capable team at Call Assist waiting to help you on your hour of need. Definitely would recommend this company.

Excellent service - couldn’t get a link via text message, so rang the call centre, call answered quickly, the operator explained what would happen. Recovery arrived within 30 minutes, fixed the problem (new battery) back home within the hour.

Great service

Easy communication kept in touch recovered within half an hour. Excellent service

I disliked the amount of time it took and that they sent a huge car transporter and that meant as a 74 year old I had to climb up to get in the cab and that it was far to big for the narrow roads where I live,but having said this the staff were constan5ly ringing to check and the driver was helpful

Clutch went so I was on the motorway hard shoulder. Rescue arrived within the time. Call centre rang every 15 mins to check I was ok. Driver called with his ETA. Call centra advised I could call back at any time if I was concerned.

Excellent service from start to finish and the Breakdown driver went the extra mile and was very friendly

AVOID! Broke down in France. They were no use at all. Our tyre burst, they said it would take them a couple of days to get us a new tyre! Who has a couple of days spare?? We had dogs to get back to the UK and of course jobs to get back to. They said they couldn’t get anyone out as it was very late. It was 1700. So don’t expect 24 hour coverage. Wish I’d read all the reviews and gone with the AA. Very stressful end to a lovely holiday

Our cars clutch master cylinder had failed and car was stuck in driveway. Start rescue came and picked the car up at a prearranged time and delivered it to our local garage for repair. Excellent service and very friendly recovery driver.

Phoned, call answered quickly. Eta given, tow truck arrived early. Couldn't fix at roadside, towed vehicle to garage. Start rescue rang on the way to check everything going okay. Brilliant service!

Unable to start car your technician arrived within 3/4 Hr
knew what the problem was & explained why it happened this information could possibly stop the same problem in future. Full marks to him.

Quick to answer the call for help and send a recovery in less than one hour.very well done 👍

Woman on my own ,a little unsure at first not knowing the person, (complete stranger) was made to feel comfortable and at ease, given understandable explanation. Very helpful. All in all I would not hesitate to recommend this company. Thank you so much it’s not always easy a woman in your own , but definitely very reassuring a trustworthy company in my opinion. Again thank you

I received a first class service when my car broke down, assistance arrived well within the time scale given.

The lady in Call Assist managed to find my exact location in Mid Wales within minutes. I got message that the recovery would be with me 20_30 minutes, which they were. The mechanic found the fault and corrected it and I was back mobile within the hour. Brilliant service thank you all.

a fantastic wonderful service thank you

my call for help was picked up swiftly and the person who answered was very considerate, sympathetic and handled my call very efficiently. The pickup driver was courteous, kept me well informed as to when he’d be arriving, and again very empathetic.

All staff including mechanics were lovely and helpful. Too a bit longer than the estimated to arrive but then again, I was at home so my case lacked urgency, so was to be expected and I didn't mind too much. Was also a Saturday. Car was towed away the next working day to the dealership that I always get my services done, Monday and was fixed! For an unpleasant circumstance, I'm very happy with how it was all handled. :)

Good advice from WHICH magazine and I signed up for Start Rescue. Car failed to start at home and from my initial phone call everything went perfectly and a technician would be with me within an hour. In the event he was delayed by traffic but importantly he phoned to tell me and sorted out a replacement battery when he arrived. I received several calls from Call Assist checking if all was ok and a final one to check that I was happy with the service. It was exceptional!