I fell asleep waiting for my crypto withdrawal complete. My authorization code expired and had to get another one. Took a phone call and a couple emails to everything figgered ( women have figures )😍... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best Platform for Crypto Trading - Had a great Experience uploading my LLC Documentation, had 1 incident where I did not put my memo tag and they found my crypto ! (At the time I was completely... See more
I was pleasantly surprised how quickly Paulo Morejon, with Caleb & Brown, set up my series of Limit Sell Orders I sent him via email. He was super fast and that is the kind of service in which to expe... See more
Paulo was a great in helping us with a first time transaction. He made it seamless and there was no stress on our end. He responded quickly through email and executed our transaction request in no tim... See more
Company details
Written by the company
Caleb & Brown is the world's leading cryptocurrency brokerage. We help our clients buy, sell, swap, and safely store cryptocurrencies, with a 24/7 personal broker service. Our clients can reach their personal broker on the phone and email at any time. Our clients range from beginners needing assistance to buy their first cryptocurrency, to seasoned investors needing a professional service to make high value, complex trades. We put personalised service, education, and consumer protection at the heart of everything we do. We were founded back in 2016 and we now have over 24,000 clients in more than 100 countries, serviced by dedicated staff based in our offices in Melbourne, Sydney and London.
Contact info
Melbourne, Australia
- +18444946515
- support@calebandbrown.com
- calebandbrown.com
You should know
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 13% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Definite Must
Having recently moved my crypto to C&B has proven to be a wise decision. Firstly, they take all precautionary measures to ensure you are who you say you are ensuring protection of identity. Secondly, my advisor, Jake, has been patient in helping me through the onboarding process, in navigating the website, and in walking me through the steps f transferring crypto from my cold storage to their platform. I definitely feel safe with C&B and highly recommend them to anyone looking for a secondary or tertiary form of custody. These guys are professional, knowledgeable, and courteous.

Reply from Caleb & Brown
thanks for your patience and understanding.
want to give out a special thanks to the team for helping me set up my accounts at Caleb and Brown. Paulo, Matthew, and Marx

Reply from Caleb & Brown
Great customer service
Great customer service! Matthew was very prompt and professional! I highly recommend Caleb & Brown.

Reply from Caleb & Brown
Matthew and the whole team are amazing
Matthew and the whole team are amazing. Best i’ve ever had in crypto space

Reply from Caleb & Brown
I signed up to Caleb and Brown and it…
I signed up to Caleb and Brown and it was very simple. I received a call from my broker the day after who ran me through how Caleb and Brown worked. I invested my crypto and sent them my sell orders. Each time I emailed I received very prompt replies from my broker Jake and Matthew who was assisting him. Altogether all very simple and seamless from start to finish. Bravo to Caleb and Brown.

Reply from Caleb & Brown
Fast, efficent, attentive, accurate
Fast, efficent, attentive, accurate, supportive and available 24/7. Whether it Sean D or Lachlan G or Maria. They are all extremely knowledgeable client facing operations professionals. In a world, where you cant even find a customer service number to call caleb and Brown have mastered the art of client management. I highly recommend their service, it's 5 stars every time.

Reply from Caleb & Brown
forgiving
Well, Georgie, and a couple others were real helpful and forgiving with instructions to get my account going with the 2FA step.
Thanks everyone!

Reply from Caleb & Brown
Response Rate
My broker, Matthew has been extremely prompt at responding to my queries. He has resolved any problems I’ve experienced very quickly and with minimal fuss! Excellent response rate and customer service skills! Thank you

Reply from Caleb & Brown
Caleb and Brown: Why go anywhere else?
Lachlan Gray, Paulo Morejon and Georgie Kibel from Caleb and Brown did a great job in helping me with transferring several digital assets into their deep custody from cold storage wallets. C&B has an awesome team and the best customer support in the business. Highly recommend them, open an account. You won't be sorry.

Reply from Caleb & Brown
Great service and problem solving skills
I was having some difficulty transferring my cryptocurrencies and Nick Foster solved the problem for me very quickly. He involved the problem solving team at Caleb&Brown to develop a solution and it worked. Thank you Nick and team. I highly recommend trusting Caleb&Brown with your cryptocurrency needs.

Reply from Caleb & Brown
Michael S. sets the standard at Caleb and Brown.
I want to write a review of how much I appreciate that Michael Stojanovski is my broker… His knowledge and customer service skills are top notch… He has been helping me manage and secure my holdings at Caleb and Brown for the past year and he recently help me make a difficult transition of some of my assets and holdings with in Caleb and Brown… He was able to get me through an arduous process… even when his availability was stretched thin…. I appreciate his professionalism, patience and effort in helping me potentially reaching my goals…. He is my most trusted resource at Caleb and Brown and exceeds the standard of what the company represents… Thanks Again Michael!

Reply from Caleb & Brown
Fast response to request
I e-mailed my request; within 9 minutes all 4 buy actions were completed by Michael S. and team. This is why I utilize Caleb and Brown. Well Done. Thank You DCC

Reply from Caleb & Brown
Professional and reassuring
Always excellent service from the brokers at C&B. Gives peace of mind every time and cannot fault the communication.
Highly recommend 1st class.

Reply from Caleb & Brown
Caleb & Brown A Trusted Crypto Exchange
Caleb & Brown has been a trusted exchange for me for the past 3 years. My contact broker/advisor has been there for me every time I needed to discuss a transaction that I wanted to make. I can't get that type of service from any other crypto exchange. Security of my digital assets has been excellent. I recommend that everyone give Caleb & Brown serious consideration.

Reply from Caleb & Brown
Support and the way support was given after account was put on inactive due to the Mica rules
After Caleb and Brown stopped doing business in the Netherlands, they put my account on hold and helped transfer it to a Dutch exchange. I even had phone contact with them in the evening to finalize the transaction. I am convinced that Caleb and Brown is a highly reliable broker/exchange that goes above and beyond to ensure a smooth transfer.

Reply from Caleb & Brown
Love these guys
Love these guys, always on their game and every time I’ve had any issue at all they have taken care of it very quickly. Thank you guys as always, always recommending your company.

Reply from Caleb & Brown
As a crypto investor
As a crypto investor, Caleb and Brown is a reliable, professional service for crypto investing. I am grateful they provide a personal broker to me, which I can call anytime. J L H

Reply from Caleb & Brown
I had a fantastic experience.
I had a fantastic experience working with Georgie Kibel at Caleb & Brown. From the very beginning, Georgie was professional, friendly, and extremely knowledgeable. He took the time to answer all of my questions, kept me informed throughout the process, and made everything as smooth and stress-free as possible.
What stood out most was his responsiveness and willingness to help. It's clear that Georgie cares about providing excellent client service and making sure his clients feel confident every step of the way.
I wouldn't hesitate to recommend Georgie Kibel and the entire Caleb & Brown team to anyone looking for a trustworthy and professional crypto brokerage. Thank you for the outstanding support—I truly appreciate it!

Reply from Caleb & Brown

Reply from Caleb & Brown
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.