Cake Cabinet Reviews 

259
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the efficiency of the delivery service, often arriving quickly and well-packaged. Many people appreciate the competitive pricing and the overall excellent customer service provided, making ordering easy and communication clear. Reviewers frequently highlight the pleasant surprise of receiving free gifts with their orders, leading to strong recommendations for future purchases. However, some customers also noted issues with their orders, including significant delivery delays even after paying for expedited shipping. A few people experienced receiving items that were either missing or incorrect, or found products to be damaged upon arrival, such as broken decorations or faulty tins. These reviewers also faced challenges with communication when trying to resolve these problems, sometimes receiving false promises or slow responses.

What people talk about most

Product

Customers are generally satisfied with the product quality and variety, often highlighting good prices and a... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and speedy... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with the ease of... See more

Quality

Customers consistently note positive experiences with quality, highlighting good product quality and a wide... See more

Service

Consumers find service to be positive, with many reviewers highlighting great service, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've used this company many times for my baking supplies. Not only have I found them the best value, their customer service is excellent. Items always arrived well packaged, and my last order I re... See more

Rated 5 out of 5 stars

Great service ,ordered item which was delivered next day with an extra little freebie too!! I cannot fault cake cabinet and will definitely use again .

Rated 5 out of 5 stars

My experience with cake cabinet was amazing. I found all my items quite quickly and very reasonably priced. Also quick delivery and came with a little surprise gift too. I would definitely recommend c... See more

Rated 5 out of 5 stars

So happy with the 6” frost form kit and the colour mill orange! Competitive pricing and good service!


Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

Cake Cabinet is a well-established cake decorating supplier with over 20 years of experience. We pride ourselves in providing the best cake decorating products such as, Icing, Cake Boxes, Cake Cutters & Stencils and much more.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

259 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(259)

48 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic first order with Cake…

Fantastic first order with Cake Cabinet. Great communication. Queries and enquiries are responded to in a timely manner - thank you Kev!
Prices are very competitive and the low minimum amount for free delivery makes it the best online retailer for baking supplies.
I will be ordering again.

28 March 2022
Unprompted review
Rated 4 out of 5 stars

Competitively priced but poor admin

I ordered a cake turntable I immediately became concerned as I had no confirmation email of the purchase. Over the next couple of days I kept checking and my spam folders. I had taken a screenshot of the purchase. When I tried to use the order number it wouldn’t work. I tried to log into my account and that wouldn’t work. I emailed the company with my concern but received no response. The turntable did turn up within the 5 days and it was competitively priced but unfortunately my experience hasn’t given me the reassurance that I would use them again.

10 October 2021
Rated 5 out of 5 stars

Excellent

Excellent , found all the items I was looking for and the delivery right on time as mentioned.
Thanks

27 June 2021
Rated 5 out of 5 stars

Getting it right

After a poor start Cake Cabinet pulled out all the stops and put it right in a very generous manner, couldn’t ask for better.

2 June 2021
Rated 4 out of 5 stars

Good value for money

Good value for money. Parcel took a little longer to arrive,but this was expected. Packaging was damaged but items inside were intact. Would buy from cake cabinet again.

31 March 2021

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