Best company I have ever dealt with. Amazing coffee. Rapid response to e mails. Delivery is quick and packaging great. Can’t be without my Caffia beans. Have never found anything to compare. I h... See more
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The gentleman who delivered my order, sorry I didn't get his name, was very polite and professional. There had been an earlier fault with the coffee machine which had been resolved but he asked if... See more
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I put in an online order quite early on Friday morning for delivery ans I couldn’t get away during office hours to pick it up, I received a call soon after asking if I would like to pick up my order a... See more
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the process of getting a coffee machine for our office was made so smooth by Caffia. Alan took me through the process step by step and helped meet our needs as a business exactly. they also threw in... See more
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Company details
Written by the company
Suppliers of professional espresso and bean-to-cup coffee machines with staff training, fresh coffee beans, and ancillaries UK-wide. We are curators of coffee sourced from farms around the world and expertly roasted here in the UK. We provide ethical and sustainable coffee and help you create unique coffee experiences your customers will love At Caffia, we are more than just a coffee company. We are creators of exceptional coffee experiences, driven by our passion for coffee and backed by three decades of industry expertise. With a strong focus on client care, innovation, and a deep-rooted commitment to quality, we bring the world of coffee to your cup like no other. Count on us to be your trusted partner in making coffee work for your business. With our extensive knowledge and expertise, we provide tailored support and advice to help you navigate the world of coffee. Whether you’re looking to create an exceptional office perk or foster a sense of community in your establishment, we are here to guide you on the journey towards ethical and sustainable coffee practices. We understand that great coffee should be accessible to all. That’s why we offer a diverse range of coffee options, ensuring there’s something for every taste and budget. From our carefully crafted espresso blends to our selection of filter coffee and cafeteria coffees, including Fairtrade, Organic, and Rainforest Alliance certified options, we have your perfect cup waiting to be discovered. As coffee machine experts, we offer a wide range of professional espresso coffee machines, bean-to-cup coffee machines, and coffee grinders designed for offices, restaurants, cafes, and various businesses. Our London showroom in Clerkenwell and Falkirk Showroom showcases an array of cutting-edge equipment, ready to elevate your coffee experience to new heights. We believe in providing comprehensive resources to enhance your coffee journey. Our website offers valuable guidance on coffee equipment, leasing options, user and cleaning videos, and insightful “walk about” guides. Dive into our blog and news page for the latest industry trends and updates, and explore our showroom to immerse yourself in the world of coffee possibilities. Experience the passion, expertise, and exceptional coffee offerings that define Caffia. Let us be your partner in creating memorable coffee moments, forging positive partnerships, and elevating your business through the power of coffee. Connect with us today to embark on a coffee journey like no other.
Contact info
25, Russel Street, FK2 7HS, FALKIRK, United Kingdom
- 01324 617618
- sales@caffia.com
- caffia.com
4.6
Excellent
142 reviews
Asks customers to review
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Caffia
Thank you so much for your 5 star review, we are glad you are happy with our service.
We look forward to serving you again.
Caffia
Reply from Caffia
Thank you so much for your review. We’re delighted that you found the ordering process easy and that delivery was quick.
We look forward to serving you again.
Caffia
10/10 CAFFIA 👏
Best company I have ever dealt with. Amazing coffee. Rapid response to e mails. Delivery is quick and packaging great. Can’t be without my Caffia beans. Have never found anything to compare. I hope to continue to buy from them for the foreseeable future.
17 August 2026
Reply from Caffia
Thank you so much for this lovely review! We’re delighted that you enjoy our coffee and that our team has made ordering easy for you. It means a lot to know you keep coming back to Caffia beans. ☕❤️
Explore our coffee at : www.caffia.com/coffee-consumables/coffee-beans/
Excellent Service.
23 September 2026
Reply from Caffia
Thank you for your review!
We’re delighted you received great service during your order of your commercial coffee.
Kind regards,
Caffia
Great Service and very helpful staff
23 September 2026
Reply from Caffia
Thank you for your review!
We’re delighted you received great service during your order of your commercial coffee.
Kind regards,
Caffia
It not your company it is Royal Mail…
It not your company it is Royal Mail should of been with us Monday looks like we received next Monday and we have to pick it up from local post office
16 September 2026
Reply from Caffia
Hi Peter,
Thank you for taking the time to leave a review. I'm sorry to hear you've had a disappointing delivery experience.
Having checked the tracking, your order was placed on 16th September and Royal Mail attempted delivery on 18th September at 11:43am, but unfortunately there was no answer at the delivery address. We can see that a further delivery attempt is scheduled for today between 8:30am and 1:35pm.
I completely understand your frustration, especially when you're expecting a delivery and it doesn't arrive as planned. Whilst we dispatched your order promptly, we're sorry that the delivery process has not met your expectations.
We hope your parcel reaches you safely today, but if there are any further issues, please do get in touch with us directly and we'll do everything we can to help.
Kind regards,
Caffia
Above and Beyond
The gentleman who delivered my order, sorry I didn't get his name, was very polite and professional. There had been an earlier fault with the coffee machine which had been resolved but he asked if it was ok to check it over and actually did a software upgrade on it. I had queries about decaf coffee and if the machine dispensed it and he took the time to go over the process with me.
Excellent customer service and he went above and beyond to make sure our machine was in the best possible condition.
26 August 2026
Reply from Caffia
Thank you so much for your lovely review! We’re delighted to hear that our team member provided such polite and professional service, taking the time to check your commercial coffee machine, complete the software upgrade and explain the decaf process. We’ll be sure to pass on your kind feedback. Thank you for choosing Caffia!
Kind regards,
Caffia
We recently purchased a machine for our…
We recently purchased a machine for our catering van and the process was simple and smooth. Russell was really helpful
1 July 2026
Unprompted review
Reply from Caffia
Thank you for your lovely review! We’re delighted Russell made choosing your commercial coffee machine simple and smooth. We hope it’s a great addition to your catering van!
Kind regards,
Caffia
Reply from Caffia
Thank you for your kind review.
We're delighted to hear that you are happy with our service.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Caffia Team ☕
Reply from Caffia
Thank you for your kind review.
We're delighted to hear that you are happy with our service.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Caffia Team ☕
Great as always
Great as always. Didn't realised we ordered the wrong size so they checked and swapped. Refunded the difference next day.
27 May 2026
Reply from Caffia
Thank you for your kind review.
We're delighted to hear that our team spotted the sizing issue and were able to resolve it quickly for you. Providing helpful service and making things as easy as possible for our customers is always our priority, so it's great to know the replacement and refund were handled smoothly.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
The Caffia Team ☕
Great Help from Laura
Laura, from the first point of contact, was friendly, very knowledgeable about the Caffia products and responded to my (many!) questions quickly. Would certainly recommend, thank you Laura :-)
21 May 2026
Unprompted review
Always straightforward process
Always straightforward process , friendly staff , speedy delivery .
19 May 2026
Reply from Caffia
Thank you very much for your kind review. We’re always happy to help, and it’s great to hear that you’re pleased with our friendly service. We really appreciate your support and look forward to serving you again soon!
Kind regards,
Caffia
Reply from Caffia
Thank you so much for your review. We’re always happy to help, and it’s great to hear that you’re pleased with our service. We really appreciate your support and look forward to serving you again soon!
Fast efficient service
15 April 2026
Reply from Caffia
Thank you for your kind review. We’re so pleased to hear that you are enjoying our service. We really appreciate your support and look forward to continuing to help.
Kind regards,
Caffia
Our new Jura W8 is a hit around the…
Our new Jura W8 is a hit around the office. Great service from Caffia
2 April 2026
Unprompted review
Reply from Caffia
Thank you for your kind review. We’re so pleased to hear that you are enjoying the Jura W8 and that our service has been helpful too. We really appreciate your support and look forward to continuing to help.
Kind regards,
Caffia
Bought a Franke coffee machine
Bought a Franke coffee machine. It’s not good and always has problems (looses custom) maintenance fees are a rip of through they’d guys
29 August 2025
Unprompted review
Reply from Caffia
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
We would like to investigate this further, but we are unable to identify the company this relates to from the review alone. Please could you reply to our comment or contact us directly with your company name or site detail so we can look into the history and provide some further information.
Once we have those details, we will review the points raised and come back to you.
Kind regards,
Caffia
We love our Jura Gigha X3 machine
We love our Jura Gigha X3 machine - the coffee is quick, hot, delicious and it is so simple to use and clean.
The customer service was next level throughtout the process, delivery and set up in person was much appreciated. I cannot recommend Russell and Caffia highly enough, they are 5*.
21 February 2026
Unprompted review
Reply from Caffia
We’re glad you're enjoying the Jura GIGA X3 and that it’s delivering quick, hot, great-tasting coffee with easy cleaning. That balance of performance and ease of use is exactly why it’s such a popular choice for busy workplaces.
It’s also fantastic to know that the service, delivery and in-person setup made the experience seamless. We’ll be sure to pass your kind comments on to Russell, he will be delighted.
We truly appreciate your recommendation and look forward to supporting you for many great coffees ahead.
Kind regards,
Caffia
Amazing service
Next day delivery - machine works just like it was explained and great support on setup. Everyone is loving the improved flavour. Lots of deals over a good coffee coming up...
9 February 2026
Unprompted review
Reply from Caffia
Thank you for such a fantastic review!
We’re delighted to hear your machine arrived the very next day and that everything is working exactly as expected.
We look forward to serving you again.
Kind regards,
Caffia
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