Caffè Nero Reviews 1,007

Again another visit to the Basingstoke waterstones cafe and struggled to get seating as most table were taken up with students working on laptops most of which appeared to have been there for a very long time and many were consuming food and drinks purchased elsewhere. This is unfair on genuine users of the cafe

So Livingston Designer Outlet is just the best experience the staff are amazing, attentive, friendly, very professional and always deliver delicious drinks.
The cafe is always well stocked, with beautifully presented treats and snacks. The Livingston team keep the store like this no matter the time of day you visit.
The environment is spotless clean, comfortable, and inviting… love coming here each morning before work and I have lots of cafes to choose from but the team in Livingston make you want to come back.

​I came with my family for coffee but was met with a shocking lack of basic hospitality. When I attempted to pay with a £50 note, I was dismissively told: “go, change it and come back.”

​The situation quickly turned hostile when I objected to being sent on an errand to solve the branch’s lack of a very cheap UV note-checker. Instead of de-escalating, staff involved others and voices were raised, turning a family outing into an aggressive public confrontation.

​Fostering a hostile environment like this usually points to deeper decadency issues—a complete failure in branch functionality and professional staff handling.

I was left to de-escalate the situation myself just to prevent a very disappointing experience from turning into something much worse.

If you paid attention rather than talking to your friends you might have got our order correct. The place is empty no queue for coffee and they can’t be bothered to clear the tables

Visited Nero New Street Friday 3rd April,unfortunately,for the second time running,the table was disgusting,filthy,not cleaned at all.Secondly,the 2 spoons we were given to stir our drinks were even worse,and we were expected to use these spoons to eat cream from on top of our drinks,the grime @ dirt was ingrained in them,and it took 2 full antiseptic wipes to clean them for use.The drinks,eventually were satisfactory,but the standard of cleanliness in the caffe most definitely was not.

Today I was a witness of embarrassing situation. In Trafford Center lady that takes orders with ginger hair and glasses was very rude to customers. It’s not the first time I see that there.

Knaresborough @ 10.00. Three staff, seven trays of used cups/plates on tables while staff chatted behind the counter. One male doing as much as he could. And... no please or thank you's!

If you’re looking for a consistently great coffee spot, Caffè Nero never disappoints. My go-to order is the caramel latte, and it’s always made perfectly—smooth, rich, and just the right balance of sweetness in Staines High Street.

What really makes the experience stand out though is the exceptional service. Adriana always goes above and beyond—she’s warm, attentive, and genuinely makes you feel welcome every single time. It’s rare to come across such consistent, friendly service, and it truly makes a difference.

Highly recommend for both the quality of coffee and the lovely atmosphere!

Heathrow Terminal 2B. Worst staff worst coffee. Ordered a caramel latte. No caramel. Took it back. Waited ages to be acknowledged to have no help from staff. Left coffee on counter. Thanks Nero!!!

Love love love the ladies in Chistlehurst Julie, Agnes and Eleanor are always so welcoming and make fabulous cappuccino with coconut milk! The shop is always clean and tidy, great choice of food and Chistlehurst is such a lovely place to visit! I drive 30mins sometimes just to relax in Cafe Nero Chistlehurst! Thank you for looking after me always! 🥰

Visited the Hammersmith branch this week with my husband. Very disappointed with lady serving us. No greeting, no smile just unfriendly and unwelcoming. If you're paying £13 for 2 coffees and a cake you expect at least basic courtesy. Will not be visiting again.

Used Lancaster store for over 10 years. Usually great service and staff. Today some staff put completion of delivery order ahead of customers at front of queue between 9-10am. I had waited over 15 minutes was second in queue, asked for my order by female barista then delivery ticket came. She stopped serving, completed that delivery order then came back. Got coffee after 20 minutes. Seems loyalty means nothing as delivery orders prioritised over in store Lancaster customers. If it’s Nero’s company policy to do this - it needs as rethink or Nero’s will lose long term customers to rivals.

Whilst visiting the Newmarket branch with my family we witnessed the hateful manager berating a young blonde female customer. Hateful hateful man. I would recommend everyone avoid this branch and go to one of the many other coffee shops in town. The poor woman. We hope she's OK and the horrible fat manager gets fired asap

Usually 5 star service at Eastbourne, Terminus Road. The Regular staff are absolutely amazing, friendly and courteous. However, today there is a new guy who must have been absent for the manners class at cafe school! So rude. Very abrupt. Made me feel I was being awkward just ordering coffees. Not one thank you from him. Hopefully the regular people will be back soon.

Cafe Nero Rickmansworth, floor full of dog hair , rude staff especially the blonde haired woman and tall dark haired male barista , no manners or welcome . Extremely brusque manner from both on many occasions in what is essentially a pleasant coffee shop . Toilets need attention though .

We came here 4 years ago. Place was filthy. No change today. Toilets absolutely unfit for purpose as so filthy just as it was last time cafe Nero obviously dont read or respond to feedback. Will take my custom somwhere cleaner in future .

I ordered large oat milk coffee ,and I significantly thought the weight of my cup was way too light,so I asked the barista to hand me medium like cup ,and when I emptied the whole coffee into that medium size cup,it just fit perfect,so now I am thinking what is the meaning of large if that coffee ca easily fit into medium cup?.I feel that barista scammed me.

NOTE for Nero staff for delivery.
Please stop pushing drinking lid on top of sealed lid on the cups which have to be prized apart by customers in offices, which results in coffee flicked all over the place and messy hands. Leave drinking lids separate in bag. Please be mindful of the unnecessary mess that is created for the customer due to this obvious lack of care and oversight from Nero staff.
Nero please train your staff
Thank you

Stop putting lids together try it yourselves. It’s quite simple to just leave the drinking lids in the bag!

Went to harborne store today . Had 2 free drinks vouchers. Store was dirty floors . Big hole in ceiling. The drinks given was vile . I asked for no cream . Was given cream on my drink . As they was free did not complain. Could not drink them as was disgusting. Left out drinks and went to Costa instead. Will not return to this branch . Staff just seemed not to care about the drinks was made and diss interested .

I regularly visit Caffè Nero In Sutton Coldfield and there are usually familiar faces in there. The staff are very hard working, super friendly and helpful, going the extra mile to help with taking trays to tables. This branch has a very relaxed atmosphere.