Caffè Nero Reviews 

Cafe Nero Leicester City opposite HMV. Both staff kind and courteous, this has always been the case here.
I suffered a bereavement and the staff today listened to my pain.
2 amazing staff!

Very disappointing experiences at the Bluewater branch, raising serious concerns about both hygiene standards and customer treatment.

On a separate visit, I found a hair in my porridge; something that should never happen if basic food hygiene standards are being followed. What was particularly concerning was the complete lack of response from staff - no genuine apology, no urgency, and no sense that this was being taken seriously.

More recently, I experienced dismissive and confrontational service from a barista. I was ignored when I greeted her, made to repeat a very simple order multiple times, and then challenged during payment in a way that felt unnecessarily antagonistic.

Taken together, these are not isolated issues. They point to a wider problem with staff training, oversight, and overall standards. As a non-Caucasian customer, the way I was treated raises serious concerns about whether I was subjected to differential treatment on the basis of race, as this did not feel like the level of service other customers receive.

Given the nature of the hygiene issue alone, this is not something that should be taken lightly, and it raises questions about whether appropriate standards are being consistently maintained.

Well first of all can I say that I visit the Hastings store quite often, the staff are great but the place just looks so run down it just looks miserable and old. I have been to your Ashford outlet store and wow compared to your Hastings store. Also it is like a crèche in the store, every time I go in there the same women are in there with 2 Babies which I have found out belong to the manager and sit there for hours taking up space and often eating food from other companies and stopping other customers from having seats. Surely this shouldn’t be allowed, he obviously lets them stay there for hours on end as they are his family

Went to leckwith, Cardiff this afternoon. Queue longer than your arm & only one person serving. Took nearly 30 minutes to get 2 cup of coffee. Tables cluttered with dirty dishes.

o young girls always there Saturday evening were amazingly rude hostile absusive not interested and bulgar. Had complaint to the head office and in return sent me two vouchers. One of them abused or used amazingly swear word that initially ren towards her and stopped. Yes for a change I swore as well as I could not tolerate this time with lies and swearing. I am surprised that the head office have not removed them. I can go on but Rise above them and guys even some customers said that we go there for a break for a cup of coffee and we get this in exchange yes truthfully even I lost it and used abusive words but what they came up with is how they are raised is shocking. I wonder if they are low paid cheap labour or illegal immigrants While they were arguing a customer had to wait First time when my wife asked which of the cakes were Vegan STAFF SAYS I HAVENT GOT A CLUE YOU CHECK
THSY told us to get out and Rehetoricalky said WHY DO YOU COME HERE The main one came back from her so called break with a sleepy face. The other one used such an abusive word that I am struggling to get over it

Cafenero do something and this cannot be allowed to go on because even calm people like me will one day lose it when such reception attitude and language is used
Service: 1/5 | Atmosphere: 1/5

My husband & I went to Eastbourne for a day. After lunch we decided to have a coffee, so we went to Cafe Nero as it’s just opposite M&S. It was quite busy. The staffs were very efficient , friendly , & helpful. One of the staff called Isabella whom we had a chance to have a short chat. Even it was very busy, yet she kept calm & getting the queue down pretty quickly & looks confident with her job. Nice to see a happy smiling face to greet us when taking our order. Definitely recommend this cafe, the coffee was full of aroma & the staffs are very nice

We have been so well looked after by Justina Virdee at Head Office.
Whenever we have any concerns, she resolves them.
She goes above & beyond.
A big thank you

Market Harborough branch -Threatening, appalling and controlling behaviour by the manager and a member of staff. The preferred strength and desired taste of a coffee is a customer choice. Instead of attempting to unjustifiably control a customers choice- the two members of staff in question should be focusing on less hostile customer service and the cleanliness of the place -The Toilets are a disgrace!

If a customer wants an Americano in takeaway cup, does it have to be fill with water right up to the rim?? It is dangerous when cup is too full and the coffee is like dishwater. Why it is wrong to ask little less hot water??
Beyond my understanding.

I went to Caffè Nero at 53 Marsham st, SW1P 3DP today around 11 am and I had a very disappointing experience. One of the barista seemed to be Italian or Spanish and speaks spanish that assisted me, was rude throughout our interaction. Their tone was disrespectful and he made me feel like my questions were an inconvenience rather than part of their job. He shouted at me in front of other customers not to come back to the cafe. Professionalism and basic courtesy were clearly lacking. I hope management addresses this, as no customer should be spoken to that way.

I always have a decaffeinated cappuccino and it is always hot, frothy, creamy and not too strong with a sprinkle of chocolate. The staff are always so helpful. I have tried so many including various train stations and I am never disappointed. Customer service is superb.

My Local Store is EARLS COURT ROAD SW5 LONDON
The last few months this store has lost all atmosphere and lack of customer service and Food Choices which are now Zero.
The only good thing is Neros Coffee it’s just a shame that it’s served in such a poor environment

Stink of wet dogs, lukewarm coffee and last year’s croissant served by a harridan who hates men. Avoid at all costs.

I ordered from the Derby store via Deliveroo. I had a toastie, soup and a couple cold drinks. The toastie was stone cold but the worse was that I found 2 hairs in my soup, that weren't mine. I contacted Deliveroo who refused to refund me and I also contacted Caffè Nero who passed the blame back to Deliveroo and refused to refund me. Shocking customer service and obviously disgraceful hygiene standards. Absolutely disgusting will not order from Caffè Nero or through Deliveroo ever again. Sickening

Really dirty coffee shop. Slow service.

In this coffee shop they do not take vouchers. 11 Market Passage, Cambridge CB2 3PA

During a previous visit to the Wallington branch, I was offered a Single Origin coffee and specifically asked whether it was the same price as a classic coffee. I was clearly told that it was the same price. However, I was later charged 30 pence more. While still in the store, I submitted feedback through the Caffè Nero app to express my dissatisfaction with this.
On returning to the Wallington branch today, I was approached by the store manager and confronted about the feedback I had submitted. I had believed the feedback to be anonymous, yet the manager accused me of lying about the pricing conversation. He repeatedly stated that no staff member would have told me the Single Origin coffee was the same price as a classic coffee.
During this exchange, the manager attempted to show me a small promotional board displaying the price of the Single Origin coffee. However, the price was partially obscured by other items placed in front of it. I pointed this out, but he continued to accuse me of being dishonest.
Feeling embarrassed and uncomfortable, particularly as this confrontation took place in front of other customers, I chose to leave the store. I informed the manager that I would be contacting Head Office to formally raise this matter.

I frequent the Cafe Nero store in the Livingston Designer Outlet as i work elsewhere nearby.

The staff are always friendly, happy to see you and willing to chat away with you while you wait if it isnt overly busy.

The coffee is always hot and the food is good, as i often purchase for my lunch or on my way to work in the morning.

The store itself is tidy and can be quite busy (say at weekends) but queues generally move pretty quick in my experience.

I tried to use my App to add a point to my collector card but it didn't work. My partner paid for the coffee but the point was not added. This was in Broughty Ferry near Dundee in Scotland.
The server told me my app was set to pay so she didn't know who was paying. Not sure why she didn't just help me by telling me what was happening so I could have changed it to collect token only.
Not helpful at all since it was too late to get the point added once the payment was processed.
No apology given...

I was dissapointed to learn that Caffe Nero does not award loyalty stamps on disounted drinks, including CompareTheMarket . While I understand the rules, it feels totally unfair that loyalty customers using a discount aren't recognised. A loyalty programme should reward loyal customers, not just those who pay full price.