I just wanted to thank the amazing staff and contractors of Cadent who have gone out of their way whilst we and many houses in our area have no gas. Just to name a few of those that have gone... See more
Company replied
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Review summary
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Had a problem with gas pressure. Engineer called Cadent. Engineers turned up within hours.pressure low confirmed. Road dug underground pipes relined, smart meter moved and reconnected. All in the spac... See more
Company replied
Can not thank them enough. Gavin from cadent came to our house when our meter stopped working and he was absolutely amazing. He communicated very well, was very friendly and professional. Since my... See more
Company replied
The lads working on Lawton Street outside our shop couldn't have been more accommodating to us. They worked with us to minimise our losses, communicated daily and even helped make sure bins got coll... See more
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Company details
Information provided by various external sources
At Cadent our job is to connect customers to the gas they use – whether its homes, factories, shops or businesses.
Contact info
Strand 1-3, WC2N 5EH, London, United Kingdom
- cadentgas.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Useless, incompetent, unorganised and rude
**EDIT: From their canned response they're not even reading reviews as I state in this I have ALREADY logged a complaint and they called me back today and were rude, incompetent and clearly hadn't read my complaint prior to calling... Utterly useless**
They came around advising they need to do some things for a new build development, I'd get an appointment through as someone would need to access my gas meter (the new development is several streets away). He said I'd get an appointment, I explained that was great for me as I work from home and everything I do is covered by DPA so I'd need to book half a day off. A few weeks later, still no appointment but 2 guys show up demanding access. I explained the previous conversation and asked if I could have an appointment to book the time off. One responded "well what do you want us to do?!?!" I explained again, stated I know they have a job to do, all I need is for them to work with me and give a morning or afternoon they're coming so I can book it off. One turned to the other and said "well what are we supposed to do???" The other shrugged and they started walking off. I called after them and reiterated about the appointment and I got ignored. The next day some came again, I explained all of the above and he asked if they could come in under 48 hours. I asked him how many work places does he know that allow leave to be booked in under 48 hours time... Explained my workplace is more lenient allowing 1 weeks notice but most places require 1 month. After a bit of back and forth and me basically stating "look, I'm trying to work with you here. I just need YOU to work with me, but at no point are you!" He finally gave me an appointment in exactly a week so I arranged it with work. The next day, someone comes AGAIN. Explained all of the above, the guy was, well... Yes... At this point I finally decided to just make a complaint as it was beyond a joke. Today, the day after I made the complaint stating all of this and that I just need them to actually work with me and stick to the agreed appointment for the following Monday, they called stating it was about my complaint. The woman basically demanded access tomorrow. I reiterated everything that was in my email (the above) she demanded the next day again. I stated she clearly had not read my email as I had explained they had agreed Monday with me and started to reiterate again all of the above. She hung up on me. From start to finish it's been shocking and I've had to stay late at work every single day so far since they've been here due to their escapades and having to deal with them. I have no idea if they're even going to come on the agreed Monday appointment, if I've wasted the time off, etc. It wouldn't even be as bad if they respected people's property, they don't. I could go on... In short, nothing short of a head ache and I'm disabled, luckily I'm not vulnerable and do not have mental health concerns as they would definitely exasperate mental health concerns/cause issues for people who are vulnerable and disabled!
18 June 2025
Unprompted review
Reply from Cadent
Hello Jane
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cowboys
They damaged the Internet cable and does not care even to say a sorry. They said we going gas pipes not internet. Always excuses. Rubbish company even not accepting responsibility. Let see what else the gonna be able to destroy.
24 June 2025
Unprompted review
Reply from Cadent
Good Evening
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Excellent service o
Shaun Smith called today from Cadent gas, he was sealing in a gap in a new gas pipe that had been missed. Shaun was so lovely,polite and very professional. Can't fault Cadent gas whatsoever.
23 June 2025
Unprompted review
Reply from Cadent
Good Morning,
Thank you for your kind words. I have raised a thank you for the engineer who attended you property and sent this to their Supervisor to provide them with.
Many thanks
Customer Care Team at Cadent
Reply from Cadent
Good Afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very pleased with the service
Very pleased with the service.
Our gas provider came out to install new meters and couldn’t seal them to the mains gas so had to call Cadent out, had to leave the doors open till he got here. He arrived very promptly and stripped the lot down, cleaned everything and put it back together, all fixed. He stayed with it a while with all the doors shut to make sure there were no traces, very conscientious.
12 May 2025
Unprompted review
Reply from Cadent
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Digging outside my home and damaged my…
Digging outside my home and damaged my property! Didn’t take no accountability and left me to cover my costs
1 June 2025
Unprompted review
Reply from Cadent
Good Morning,
We would like to investigate this further, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very good service found the problem and…
Very good service found the problem and rectified it very pleased the person that done the work very professional and easy too talk too very polite.
3 June 2025
Unprompted review
Reply from Cadent
Good Evening,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cadent replaced a gas meter
Cadent replaced a gas meter, when filling in the hole on the exterior of the property they left a dent and a scratch resembling the back of a rake or other implement in the side of a vehicle then promptly left, when customer services was contacted they just denied it and told me to contact my insurance.
Total lack of respect for people's property by the excavations team members and you may as well bang your head up a brick wall rather than speak to customer services.
2 June 2025
Unprompted review
Reply from Cadent
Hello Warren
We would like to investigate this further, to enable us to do this we need some more details from you. Please can you email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form.
Many thanks
Customer Care Team at Cadent
It's more important to have peoples like him and safe
I was very happy with guy that came out as my smoke alarm going off and help took it off
7 May 2025
Unprompted review
Reply from Cadent
Hello Janice
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Cadent service
Engineer arrived quickly advised me fully to explain his role explained all the tests and reasons to me very professional knowledgeable and clean
5 May 2025
Unprompted review
Reply from Cadent
Hello Charles
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
British Gas service found a leak from…
British Gas service found a leak from my outside meter. Within an hour of him reporting the serious leak, academy arrived & repaired/replaced faulty parts.
Very quick, efficient & friendly
14 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
The guy was very efficient and helpful…
The guy was very efficient and helpful he also talked us through everything.
Service was very speedy
7 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very knowledgeable workman
Very knowledgeable workman. Helped me confirm my property was safe with the minimum of fuss.
18 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Gas leak
Smelt gas outside our house, phoned up and engineer came within an hour of ringing, the leak was traced to next doors gas meter the fault was quickly sorted out and we haven't smelt gas since, the engineer was very friendly, helpful and efficient.
7 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
A very timely and efficient process for me,an engineer with me within 2 hours
A very timely and efficient
13 May 2025
Unprompted review
Reply from Cadent
Good afternoon,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Very prompt service
Very prompt service, friendly and helpful engineer.
28 April 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great service
Called emergency line when gas stopped. Cadet attended within the hour (on a Sunday) and stayed until issue was resolved. Staff very polite and explained issue etc.
11 May 2025
Unprompted review
Reply from Cadent
Good morning,
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Great efficient service!
Clear, concise and efficient operative. Fast arrival of Engineer who immediately dealt with the issue effectively in a friendly and reassuring manner - very impressed with Cadent's timely and efficient service! 😊
11 May 2025
Unprompted review
Reply from Cadent
Hello Lesley
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Reply from Cadent
Hello
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
Professional and very helpful service
Professional and very helpful service
16 May 2025
Unprompted review
Reply from Cadent
Hello Lomesh
We would like to pass this feedback onto the relevant engineers, to enable us to do this we need some more details from you. Please email this review with your full address and contact details to wecare@cadentgas.com or alternatively complete the online form on our website https://cadentgas.com/contact-us/contact-form
Many thanks
Customer Care Team at Cadent
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