I want to share my recent experience in…
I want to share my recent experience in case it helps someone else make an informed decision.
I purchased three pairs of shoes from Cadense. When they arrived, I tried them on indoors only. I never wore them outside.
After trying one pair in my home, I found them unsafe for my needs. The front of the shoes felt very slippery and did not properly support a heel-to-toe gait while wearing an AFO. For me personally, this created what I considered a serious fall risk.
Because of this, I returned all three pairs within four days of receiving them. Tracking confirms the shoes were delivered back to the company.
Since January 20, 2026, I have been attempting to obtain a refund for the returned items. The total cost exceeded $539. To date, I have only received a refund for one pair.
I have sent numerous emails (over 40), used the company’s online contact form, and left voicemails, but have not received resolution regarding the remaining refund.
While the shoes may work for some individuals, they were not safe for me. Based on my experience, both with the product and the refund process, I would urge others to review the return and refund policies carefully before purchasing.
20 January 2026
Unprompted review