Cactus Kingdom Reviews 

1,181
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, including seeds that germinate well and plants that arrive healthy and often larger than expected. The delivery service is frequently highlighted for its speed and efficiency, with orders arriving promptly and well-packaged to prevent damage. Many people appreciate the thoughtful packaging, which ensures items like cacti and seeds are protected during transit. Some reviewers were not happy with the germination rates of certain seeds, or received products that did not exactly match the online descriptions, such as smaller plant pads or incorrect seed types. Additionally, a few customers experienced issues with delayed or undelivered orders, sometimes attributing these problems to postal services or customs rather than the company itself.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the selection of seeds,... See more

Quality

Reviewers mention positive feedback about quality, with many consumers praising the excellent quality of... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast and reliable delivery... See more

Order

Consumers find the ordering process to be positive, often highlighting prompt shipment, simple payment, and... See more

Service

Customers had positive experiences with service, often describing it as excellent, smooth, and prompt.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fun seed selection, great customer service, and premium cactus substrate that can't be beat! What more could you ask for? Seeds germinate and are true to what is ordered. I've had wonderful support fr... See more

Rated 5 out of 5 stars

So far I have placed three orders from Cactus Kingdom and was very pleased with the quality of the plants and especially the thoughtful packaging that keep them safe in transit. I would highly reco... See more

Rated 5 out of 5 stars

As a repeat customer I love the sheer selection of seeds of hard to find species, varieties, and locales. The sprouting ratio has been good for me and my older cacti, born from previously purchased s... See more

Rated 5 out of 5 stars

It was a pleasure to shop at Cactus Kingdom,their experience and service is a five star.However after a month since I put my order I have not received anything,no message from postal service or costu... See more


Company details

  1. Plant Nursery
  2. Decoration and Interior Design Store
  3. Flower Market
  4. Herbal Medicine Store
  5. Hobby Store
  6. Plant Display Store

Written by the company

Cactus Kingdom is a specialty mail order cactus nursery. It is the only nursery in Canada providing many of the rare cacti, seeds, and succulents on offer. Worldwide shipping is available. Astrophytum, Ariocarpus, Copiapoa, Geohintonia, Lophophora or Peyote, Aztekium, Opuntia, Orbea, Psedolithos and Trichocereus are just some examples. There is an extensive collection of fresh cactus and succulent seeds also available. Over two dozen varieties of Lophophora also know as peyote cactus are offered and many Trichocereus land races and hybrids such as Trichocereus Pachanoi | San Pedro, Trichocereus bridgesii | Bolivian Torch, Trichocereus scopulicola, Tricocereus peruvianus | Peruvian Torch. Discrete worldwide shipping is available with a delivery guarantee on all orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(1,181)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Seed Purchase

I have purchased cacti seeds from many greenhouses over the years, and most recently I made a purchase from Cactus Kingdom for a number of seeds. Communication was good, the payment method seemed awkward but functioned appropriately so I can't complain. The seeds arrived in excellent condition with many containing more seeds than I purchased. I have not attempted to germinate them yet, but I have no reason to suspect anything other than typical rates. I will definitely purchase from this dealer again.

6 February 2025
Unprompted review
Rated 2 out of 5 stars

Better late than never

Recieved a package months later

20 January 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi Nick,

To be clear tracking is a premium add-on, and you chose regular mail. The name is quite clear on the order "LETTER MAIL | NO TRACKING" We are not able to cover untracked packages. If you want a delivery guarantee, you have to upgrade to a tracked service as all of our tracked packages come with a delivery guarantee.

Rated 5 out of 5 stars

Cactus Kingdom is great

Cactus Kingdom was very fast and helpful with online questions and responded in 24 hours. They have a great selection of cactus and succulents. Found some very rare and exotic species, seeds. They shipped fast and they arrived in good condition. And they were viable and exactly what I ordered.

15 January 2025
Rated 4 out of 5 stars

I have not recieved the cactus seed I…

The seeds were late due to postal service issues. The seed were very well packaged an Iam very excited to start them.

12 January 2025
Cactus Kingdom logo

Reply from Cactus Kingdom

Hello Sharon,
Thank you for your feedback. As a courtesy, this order was expedited to get it out one day after it was placed. According to the tracking information, your order was delivered on January 28th - only 1 day after the estimate! We understand delays can be frustrating, but any shipping delays are out of our control. We appreciate your patience as the package made its way to you.

The basic economy shipping option was selected for this order at checkout. We offer two additional shipping options at checkout for faster transit. Our fastest option is a 1-3 day service.

You can see the full tracking with delivery confirmation for your package below.

https://www.canadapost-postescanada.ca/track-reperage/en#/details/LE046108542CA

Thank you and have a great week!

Rated 1 out of 5 stars

Nope

Quick shipping, but that’s about the only good thing I can say.

28 December 2024
Cactus Kingdom logo

Reply from Cactus Kingdom

Hello B. Long,
Thank you for your feedback! We're glad to hear you were satisfied with our quick shipping. If there’s anything we can do to improve your experience further, please don’t hesitate to let us know. We’re always striving to provide the best service possible.


Rated 5 out of 5 stars

Great experience!

Shipping was relatively fast given the circumstances (Canada post strike). Got high quality seeds, waiting for them to germinate as we speak! Will buy from here again in the future 👍🏻

22 December 2024
Rated 1 out of 5 stars

The payment system was a little wonky…

The payment system was a little wonky but my biggest complaint is that the order was shipped December 18 and as of January 2 it is still not received.

18 December 2024
Cactus Kingdom logo

Reply from Cactus Kingdom

Hi James, we have been in contact and reshipped your replacement seeds out as promised some days ago as this order falls under our shipping guarantee. We tried to reach out, but haven't received a reply back. If you’ve now received the cactus seeds, we’d greatly appreciate it if you could update your review to reflect the completed delivery. Your feedback is important to us, and we’re here to assist if there’s anything else you need.

Thank you for your understanding.

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