Cabzilla Minibus Taxi & Coach Hire Reviews 63

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We managed to order a 12 seater mini bus 24 hours before! Abi was amazing and accommodated us so well! With us making changes and messing them around with the number of passengers he rearranged our... See more

Company replied

Rated 5 out of 5 stars

We used Cabzilla to get home from the Oasis gig in Heaton Park - pre-booked an 8 person mini-bus back to South Manchester. They went above and beyond to sort out any issues, communication was great an... See more

Company replied

Rated 5 out of 5 stars

We booked with Cabzilla last minute for 17 people on a hen. Abi was great and sorted out the transport with us. Very grateful for their help and keeping the hen night on track!

Company replied

Rated 5 out of 5 stars

Driver was early both on pick up and drop off. Was kind enough to allow us to drink a few beers on bus and eat food (giving that we clean up which was fair enough). Stopped off for toilet break for us... See more

Company details

  1. Minibus Taxi Service
  2. Bus and Coach Company
  3. Bus Tour Agency
  4. Taxi Service

Written by the company

Cabzilla Minibus Taxi & Coach Hire is your trusted partner for all your group travel needs, providing dependable and cost-effective transportation across the UK. We specialize in Minibus Hire, Coach Hire, Airport Transfers, and Minibus Taxi services, offering a wide range of vehicles to accommodate groups of any size. Whether you’re planning a family outing, corporate event, school trip, or require transport for a wedding or special occasion, our fleet of modern, well-maintained minibuses and coaches ensures a comfortable, safe, and enjoyable journey. Our Minibus Hire service offers a variety of vehicle sizes to suit small groups, from intimate trips to larger parties. Each vehicle is equipped with air conditioning, comfortable seating, and plenty of space for your luggage, ensuring a relaxing ride to your destination. For those requiring transportation for larger groups, our Coach Hire service provides spacious, high-capacity coaches with the latest amenities. Our professional drivers ensure a smooth journey, whether you're heading to a sports event, corporate function, or group tour. We also specialize in Airport Transfer Services, offering convenient pick-up and drop-off options at all major UK airports. Whether you’re traveling for business or leisure, we make airport transfers seamless, with a focus on punctuality and ease. For those looking for Minibus Taxis, we offer efficient door-to-door services, allowing you to travel with ease and comfort. Whether it’s a local trip or a long-distance journey, our Minibus Taxis are available to get you where you need to go on time. At Cabzilla, we pride ourselves on our commitment to customer satisfaction. Our team is dedicated to providing professional, friendly, and reliable service, ensuring that every journey is stress-free. Our fleet is regularly serviced to ensure safety and reliability, and our experienced drivers are well-trained to offer a smooth and comfortable ride. We understand that your time is valuable, which is why we strive to offer punctual, efficient services tailored to your needs. For an affordable, reliable, and comfortable travel experience, book with Cabzilla Minibus Taxi & Coach Hire today. Whether you’re traveling for business, a special event, or a family trip, we’re here to make your journey easy and enjoyable.


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4.6

Excellent

TrustScore 4.5 out of 5

63 reviews

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Rated 5 out of 5 stars

We booked with Cabzilla last minute for…

We booked with Cabzilla last minute for 17 people on a hen.

Abi was great and sorted out the transport with us. Very grateful for their help and keeping the hen night on track!

31 January 2026
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you for your review. We’re really pleased we could help at short notice and make sure everything ran smoothly for your hen night. We appreciate you choosing Cabzilla and would be happy to assist again in the future.

Rated 5 out of 5 stars

Excellent Service

Excellent Service, arrangement and co-ordination. Used Cabzilla for a tailored trip from Manchester to London via Bicester Village.

28 December 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you for your review. We’re pleased to hear you were happy with the service, planning, and coordination for your tailored trip from Manchester to London via Bicester Village. We appreciate you choosing Cabzilla and hope to assist you again in the future.

Rated 5 out of 5 stars

We managed to order a 12 seater mini…

We managed to order a 12 seater mini bus 24 hours before! Abi was amazing and accommodated us so well! With us making changes and messing them around with the number of passengers he rearranged our 12 seater to an 8 seater with no fuss at all!
Honestly amazing customer service & great reasonable prices!
Our driver was so lovely too!
Thankyou to you guys Cabzilla I will not hesitate at all to use you guys again!!!

13 December 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your wonderful review! We’re really glad we could accommodate your last-minute booking and make the changes to your group size without any hassle — plans change, and we’re always happy to adapt.

Abi and the team will be delighted to hear your kind words, and we’re equally pleased that your driver made the journey enjoyable.

Thank you again for choosing Cabzilla. We truly appreciate your recommendation and look forward to looking after you again in the future!

— Cabzilla Transport Team

Rated 4 out of 5 stars

Great experience with a professional company

We hired a 16-seater minibus from Cabzilla for my brother’s stag do in Reading, and the experience was very good overall. The team were professional, cooperative, and very helpful throughout the entire process. No request was too big or small, and they responded to all our questions with understanding and ease. Both minibuses arrived clean and ready to go on each day, and the journeys themselves went smoothly without any issues.

There were a couple of minor hiccups, though. About three weeks before the trip, we requested a change to the pick-up and drop-off times and received informal confirmation that it wouldn’t be a problem. However, when making the final payment the day before, the original times were still listed. It took a few hours to get confirmation that the new times were indeed okay, which added a bit of unnecessary stress right before the event.

Additionally, I was told I’d receive a text from the driver the night before or the morning of the trip to confirm everything was in place. That message didn’t come through, but when I raised it with Abi and the team, they quickly shared the driver’s contact details, and we were able to connect directly. Not a major issue, just a slight deviation from what was originally communicated.

With all that said, both drivers turned up on time, were easy going, accommodating, and genuinely happy to help. Can't ask for more than that.

I’d absolutely use Cabzilla again for future trips—please book without hesitation!

6 September 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for taking the time to share such a detailed and thoughtful review — we really appreciate it. We’re delighted to hear that your brother’s stag trip went smoothly, that both minibuses arrived clean and on time, and that our drivers were helpful, accommodating, and easy to work with throughout. That’s exactly the experience we aim to deliver.

We also appreciate you highlighting the areas where we could have been clearer.
Regarding the pick-up and drop-off time change: you’re absolutely right — once the verbal confirmation was given, the updated times should have been reflected immediately on the final booking sheet. We apologise for the unnecessary stress this caused, especially so close to the event. We’ve already addressed this with our admin team to ensure time amendments are updated and reissued promptly going forward.

As for the driver message not coming through the night before — thank you for bringing this to our attention. While we were able to share the driver’s details quickly once raised, the confirmation text should have reached you proactively, and we’re reviewing this process to prevent any similar gaps in communication.

With that said, we’re really glad the overall journeys were smooth, the drivers were professional and friendly, and that your group felt well looked after from start to finish.

Your confidence in recommending us — and your willingness to book with us again — means a great deal to the whole team.

Thank you once again, and we look forward to supporting you on your next trip.

— Cabzilla Transport Team

Rated 2 out of 5 stars

I have no idea how this company gets…

I have no idea how this company gets such good reviews. I booked a 10 seater minibus to take my family and I back back and forth from the oasis concert in heaton park. The outward journey was ok but the return leg was a disaster. The lady spoke limited English and communication was difficult. We were supposed to meet at a pick up point but I don’t know if the roads were open. So the driver then sent me a pin which was a 1 hour walk from the venue. We walked there but. after she sent the pin, she kept driving so when we got there, she was in a completely different place and over an hour away. We sat at a service station on old bury road and sent our location. We waited over a hour and, even though we sent her our pin and gave her our address, she still managed to go to a different service station and blamed us for being in the wrong place! At that point some of our party started to get taxis and Ubers home but, because there was 10 of us, we couldn’t get a third taxi and I was forced to wait it out. Eventually she turned up over 2 hours late and I eventually got home. The rest of our party were back before us and already in bed by the time we got back. On a positive, oasis were brilliant ! 5 stars for oasis, 2 stars for Cabzilla !

20 July 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you for taking the time to share your experience. We are genuinely sorry that the return journey after the Oasis concert felt stressful — events of this size can be extremely challenging for both passengers and drivers.

For clarity, our internal review shows that the driver was in the correct designated pick-up area, but due to the crowd of over 80,000 people, several police-enforced road closures, and restricted vehicle access zones, it became very difficult to approach passengers directly or remain parked in one place for long. These conditions changed repeatedly throughout the night, which affected communication and positioning.

We understand this caused confusion, and we apologise for any frustration this caused your group. Our intention is always to collect passengers as quickly and safely as possible, but at major concerts the situation on the ground is often unpredictable and outside of our control.

That said, we are taking steps to improve future event operations by:
• Giving clearer guidance on police-approved pick-up points
• Improving map pin confirmation to avoid misunderstandings
• Enhancing driver communication procedures during road closures

We’re glad to hear the concert itself was fantastic, and we’re sorry your journey home did not match that experience. If you would like to discuss this further, please contact us at info@cabzilla.co.uk
or 0333 188 0700 so we can bring this to a proper resolution.

Rated 5 out of 5 stars

Mini-bus home from Oasis

We used Cabzilla to get home from the Oasis gig in Heaton Park - pre-booked an 8 person mini-bus back to South Manchester. They went above and beyond to sort out any issues, communication was great and they were really reasonably priced. Would totally recommend and use again.

12 July 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your fantastic feedback! We’re really pleased to hear that your pre-booked minibus from the Oasis gig went smoothly and that our team was able to step in and sort out any issues on the night.

Big events like Heaton Park can be hectic, so we’re glad our communication and pricing made the experience stress-free for your group.

We truly appreciate the recommendation and would be delighted to assist you again for future events or nights out.

— Cabzilla Transport Team

Rated 5 out of 5 stars

First class company

First class company

11 July 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your kind words! We really appreciate you taking the time to leave a review, and we’re delighted to hear you found our service first class.

We look forward to assisting you again soon.

— Cabzilla Transport Team

Rated 5 out of 5 stars

A truly unforgettable Glasto ride

If you’re looking for a private transfer that’s equal parts convenience and chaos (in the best possible way), look no further.

We booked a taxi for six to Glasto, and the company very generously asked us to take one random passenger along for the ride — because what’s a road trip without a mystery guest, right? In fairness, they balanced it out by letting us bring an extra mate for no extra charge, so the whole thing basically evened out like some kind of weird ride-sharing karma.

The late-night pickup after the festival was actually a godsend. No post-Glasto despair wandering around looking for trains or questionable coaches. We got scooped up with zero drama and made it back to London at a time that didn’t make us question our life choices.

Special shoutout to the driver, who showed real patience and professionalism when one of us needed an emergency vom stop. Not all heroes wear capes, some just pull over at the right time.

And yes, the highlight of the return journey: I secured a Greggs chicken bake en route home. At that point, I knew we were in safe hands.

All in all — 5 stars. Would ride again.

29 June 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you for this brilliant and entertaining review — it genuinely made our whole team smile!

We’re really glad your Glasto transfer turned into a memorable adventure (for all the right reasons). Just to reassure future readers: the “mystery guest” situation was a one-off logistical hiccup during an extremely busy period, and we appreciate your understanding and good humour. Balancing it out by allowing an extra friend on board was the least we could do.

We’re delighted the late-night pickup saved you from the usual post-festival chaos, and we’ll gladly pass on your praise to the driver — especially for his heroic quick reaction during the emergency stop!

And securing a Greggs chicken bake on the way home? That’s what we call a premium festival add-on.

Thank you again for the 5 stars and for sharing your experience in such a unique, hilarious way. We’d be more than happy to look after you again next year — mystery guest optional!

— Cabzilla Transport Team

Rated 5 out of 5 stars

The perfect Glasto transport

The perfect Glasto transport! Our private shuttle was comfy, quick, and completely stress-free. The team were super accommodating—got us straight to our campsite with zero fuss. Would 100% book again next year!

26 June 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for this amazing feedback! We’re thrilled to hear that your private Glastonbury shuttle was comfy, quick and totally stress-free.

Getting you straight to your campsite with no hassle is exactly the experience we aim to deliver, and it’s great to know the team made everything easy and accommodating for you.

We’d love to look after you again next year — 100%!

— Cabzilla Transport Team

Rated 5 out of 5 stars

Would recommend

We used Cabzilla to and from Glastonbury Festival. The team were quick, efficient, on time and easy to deal with throughout.

Bus picked us up late at night on the return journey and we were able to sleep the whole way home as the bus was spacious and air conditioned.

Would recommend and will use again.

30 June 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your fantastic feedback! We’re delighted to hear that your Glastonbury transport ran smoothly and that our team was quick, efficient and easy to deal with throughout.

We know how exhausting the festival can be, so we’re really glad the spacious, air-conditioned bus allowed you to rest comfortably on the journey home.

We truly appreciate the recommendation and would be more than happy to look after you again for future events.

— Cabzilla Transport Team

Rated 5 out of 5 stars

Great company

Great company
They went above and beyond for us when we had a problem with our transport, which was out of their control. Thank you

31 May 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your kind words! We’re really pleased to hear that our team was able to step in and support you, even though the issue was outside of our control.

We always aim to go above and beyond for our customers, and it means a lot to know this made a difference to your journey.

Thank you again — we’re always here if you need us.

— Cabzilla Transport Team

Rated 5 out of 5 stars

Excellent Communication and Great Service So Far!

So far, my experience with this taxi service has been excellent. The communication has been clear and professional, and the driver is very considerate and helpful in planning the ride. I appreciate the reliability and customer-oriented approach. Looking forward to the actual ride!”

29 January 2025
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your kind feedback! We’re really pleased to hear that your experience so far has been excellent and that our communication and planning have given you confidence in your upcoming journey.

Our team and drivers always aim to be reliable, professional, and customer-focused, so it’s great to know this has already come across.

We look forward to providing you with an equally smooth and enjoyable ride on the day.

— Cabzilla Transport Team

Rated 5 out of 5 stars

We used Cabzilla for our wedding this…

We used Cabzilla for our wedding this weekend. The took our party from Manchester to Leeds and back and the whole process was flawless. From getting a quote to the final drop off everything was super easy and smooth. A particular shout out to Abi who was great to work with and made sure we had everything we needed. We would 100% recommend!!

23 November 2024
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your beautiful review! We’re delighted to hear that your wedding transport from Manchester to Leeds went flawlessly. From the initial quote to the final drop-off, our goal is always to keep things smooth and stress-free — especially on such an important day.

Abi will be thrilled to know his support made a difference and that you had everything you needed throughout the process.

We truly appreciate your 100% recommendation and would be honoured to assist you again in the future.

— Cabzilla Transport Team

Rated 5 out of 5 stars

The best cab service

Used Cabzilla for a wedding to take the guests to Leeds and back, and wow the service from Abi in particular was amazing, he was super communicative, found me the perfect mini bus, and even rang me after the event to check and make sure everything went well, 10 out of 10 service

23 November 2024
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your wonderful review! We’re thrilled to hear that your wedding transport went smoothly and that Abi was able to support you from start to finish.

Finding the right minibus, keeping communication clear, and checking in afterwards are all part of the service we strive to deliver — so it means a lot to know it made a difference on your special day.

We truly appreciate the 10/10 feedback and would be honoured to help with any future events.

— Cabzilla Transport Team

Rated 5 out of 5 stars

Absolutely Fantastic

Absolutely Fantastic service from our taxi driver Mo, he called the night before to reassure me of pick up, he was on time and very friendly and helpful. On drop off my friends car wouldn't start so he did an extra few drop offs for us. He really went above and beyond. I 100% will be using Cabzilla again. Booking was easy. Bus was clean and spacious.

21 July 2024
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for this fantastic review! We’re delighted to hear that Mo took such great care of you. Calling ahead, arriving on time, and helping with the extra drop-offs when your friend’s car wouldn’t start — that’s exactly the level of service we aim to provide every day.

We’re also glad the booking process was easy and that you found the bus clean and spacious.

Your 100% confidence means a lot to us, and we look forward to welcoming you back again soon.

— Cabzilla Transport Team

Rated 5 out of 5 stars

Very easy and friendly to use

Very easy and friendly to use, one of the group members left her phone at the party after driving about 3 miles the driver took us back for it which he could of easily refused but was more than happy to help.
Highly recommended and will definitely use again.

18 November 2023
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your brilliant feedback! We’re really pleased to hear you found our service easy and friendly to use.

Our drivers always try to go the extra mile, so we’re glad he was able to take you back for the phone without hesitation — your peace of mind matters to us.

We truly appreciate the recommendation and look forward to looking after your group again in the future.

— Cabzilla Transport Team

Rated 4 out of 5 stars

Overall it was fine

Overall it was fine. Unfortunately due to a wrong post code the bus was half an hour late but still arrived on time at the venue . I did pick up most of our rubbish but there was some already on the bus that wasn’t ours. The journey was fine and the driver was excellent so in all a good day. Would use your company again .

25 March 2023
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you for taking the time to share your feedback. We’re glad to hear the journey itself went well, that your driver was excellent, and that you would use us again — we truly appreciate that.

We’re sorry about the confusion caused by the incorrect postcode at the start. Even though we still managed to get you to the venue on time, we understand how those first 30 minutes can feel stressful, and we’ll make sure our team double-checks all pick-up details moving forward.

Regarding the rubbish, thank you for picking up what belonged to your group. We also apologise for any leftover rubbish from a previous journey — that’s not the standard we aim for, and we’ve passed this on to our cleaning team to ensure vehicles are consistently spotless.

We’re grateful for your honesty and pleased the day turned out well overall. We look forward to welcoming you back again soon.

— Cabzilla Transport Team

Rated 4 out of 5 stars

Thanks abi for your wonderful customer…

Thanks abi for your wonderful customer service. The minibus was clean and comfy and the driver was also very welcoming too. It was a great experience and i will definitely be using your service again!

19 June 2022
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your lovely feedback! Abi and the whole team are delighted to hear you had a great experience. We’re glad the minibus was clean and comfortable, and that your driver made you feel welcome from the start.

We truly appreciate your support and look forward to looking after you again soon!

— Cabzilla Transport Team

Rated 5 out of 5 stars

Excellent communication and true commitment

Excellent communication. I can highly recommend and they took the commitment of getting our 7 sons and daughters home safely each night from a two day festival.

13 June 2022
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your kind words. We’re really pleased to hear that our communication and service gave you confidence, especially when it came to getting your sons and daughters home safely across both nights of the festival.

Their safety and your peace of mind are always our top priorities. We truly appreciate the recommendation and would be honoured to support you again in the future.

— Cabzilla Transport Team

Rated 5 out of 5 stars

Minibus for 9 people

Booked a minibus for 9 people on a lads weekend to go to a festival in Warrington and back. Ali was great throughout. Our original minibus had a slight prang en route and Ali managed to sort out another one in double quick time. On the way home Ali also managed to send out the minibus a tad early to us on request. All in all a great service and I'd highly recommend.

31 May 2022
Unprompted review
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Reply from Cabzilla Minibus Taxi & Coach Hire

Thank you so much for your fantastic review! We’re really pleased to hear that Ali looked after your group throughout the weekend and kept everything running smoothly, even with the unexpected issue on the original minibus.

We’re glad we could get a replacement vehicle to you quickly and accommodate your request for an earlier return pick-up — keeping your plans stress-free is always our priority.

We truly appreciate the recommendation and would be delighted to serve you again on your next trip.

— Cabzilla Transport Team

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