Caay Berlin Reviews 60

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more


Contact info

You should know

1.3

Bad

TrustScore 1.5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am kicking myself for not reading reviews…

I am kicking myself for not reading the reviews before I ordered from this ‘company’. You are at your own risk. If you order from them, men’s sizes are actually boy sizes. Trying to return something, easier to break into Fort Knox. What a joke. I’ll give them this though, slick marketing.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

It is a scam

It is a scam:
- first you suppose the items comes from Germany, because on the site is very clear 'Based in Berlin'
Wrong: come from China, Shenzhen
- second they say delivery in 3-7 days
Wrong: delivery in 2 weeks
- third: 30 days return policy, means you have to return by your cost in China not in Germany, and after 10 working day if everything it is ok (packaging, labeling, products), you will have the money in your account? The cost of returning a dress Basel to Shenzhen = 36 Euro. The dress was 52 Euro
- products looks as a Temu products, but double priced

1 April 2026
Unprompted review
Rated 1 out of 5 stars

They are a big scammer from china everyone I have a story to tell…

Hi everyone I have a story to tell abouth this Caay first and foremost they do still high end fashion and paste in there websites then after that when I saw a nice evening dress on sale was like let me order one guy what arrived was a shock to me trust me the dress on sale when I opened the plastic package I was hit bye a smell of plastic chemicals on my face that nor enough the dress was cripline terrible design and couldn’t feet me I contacted a customer service staff and until today am still waiting for my refund from them we need to report them cause PayPal is still investing the case let me share the picture of what I order vis what I recieved

27 January 2026
Unprompted review
Rated 1 out of 5 stars

You can't return your purchase

I bought two shoes for 95 euro. I wear eu 44 but I ordered 45. But they are still small and very uncomfortable and smell like plastic and chemicals. And they don't cover the coste to return it. I'm in germany and have to pay 26 euro to send them back to China! That was my worst purchase in the last years.

25 October 2025
Unprompted review
Rated 1 out of 5 stars

DON'T BUY FROM THEM!

I really hope this post keeps everyone from buying at this fake shop!

Located in Melbourne, shipping from Shenzen. Absolute crap products.
DON'T BUY SHIT FROM THEM!!

I said I'd want my money back instead they insisted on shipping the product for twice the original price back to Shenzen.

20 August 2025
Unprompted review
Show reviews in all languages. (60 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look