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ELEGOO CA Store Reviews 766

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 730 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the high quality of the products, noting their exceptional performance and ease of use, even for beginners. Many appreciate the fair pricing and the quick delivery service, often highlighting that items arrive well-packaged and in good condition. The overall user experience is frequently described as amazing, with many consumers expressing satisfaction with their purchases and the company's ongoing service. However, some people were dissatisfied with aspects of the delivery management, mentioning issues with tracking information and delays. A few other people also felt that some products arrived damaged or with missing peripherals, leading to frustration with the resolution process.

What people talk about most

Product

People report positive experiences with product. Many customers are happy with the company, their service,... See more

Quality

Customers consistently note positive experiences with quality, praising the exceptional product performance... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the fast and efficient shipping.... See more

Price

Reviewers mention positive feedback about price. Many customers found the products to be a great value, with... See more

User experience

Consumers find user experience to be positive, highlighting ease of setup and use, with many reporting that... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more

Rated 4 out of 5 stars

Everything I've ordered from Elegoo Canada has arrived and been exactly what I ordered/wanted. I once bought a part from the big "A" and unfortunately it arrived as something someone had already taken... See more

Rated 4 out of 5 stars

Would be a definite 5 star rating except I've had to wait a long time for my full order to be delivered. Still waiting! The printer works well. 20 hours of printing with no problems. One synchronizat... See more


Company details

  1. Electronics Store
  2. Electronic Spare Parts and Components Store
  3. Equipment Supplier
  4. Handicraft
  5. Printer and Scanner Store

Written by the company

ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.


Contact info

4.2

Great

TrustScore 4 out of 5

766 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 78% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great Value and Very Good Experience

So far everything is looking very good. The equipment arrived and all parts and tools included and undamaged.

Setup was straightforward following the manuals provided. We were able to assemble without much difficulty, both the manual and YouTube video were good. The only issue I had was the lack of audio on the video, which would have helped a lot, particularly with the Leveling process.

Printing the Buddha figure as a test went very well, as have other test objects I created, using PLA filament. However, when trying to print the same objects with PETG filament I ran into issues with the object adhering to the bed. This was resolved when I opened a support call and provided the requested information to the support group.

The only suggestion I have at this time is the inclusion of a table that outlines the recommended temperatures for Extruder and Hotbed for the various filament materials. For example, I had to increase the temperature for both settings beyond the defaults set into the printer control panel. Although the WIKI suggested increasing in increments of 5 degrees C, I could not find what would be considered safe for the equipment and the related material.

10 April 2026
Rated 3 out of 5 stars

Love the century carbon and Saturn 16K

Love the century carbon and Saturn 16K, but just after one month the extruder bent out of place and I have to replace it with little knowledge. I’m waiting to get it fixed so that’s disappointing. And I have the Elegoo Saturn 16K to which no successful prints still after 4 attempts. I need on both of them.

5 April 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at 3dp@elegoo.com to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Well done from order placement to delivery and set-up

The ordering process itself was very simple and straightforward. Following ordering there was constant communication on the order status. The total time from ordering until delivery was quick. I ordered on a Friday afternoon, and the product was delivered on Tuesday. Well packaged, and as a complete rookie, I found the assembly process very straightforward. It took me approximately 45 minutes. I'm sure that the second time will be much quicker. The product worked well straight out of the box. No issues at all.

30 March 2026
Rated 1 out of 5 stars

I have submitted two service tickets…

I have submitted two service tickets for one week old Carbon 2 and had zero reply.
The printer was working beautifully, until it wasn’t and have received zero support to resolve the issue.

30 March 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
We're sorry to hear that you haven't seen our replies.
We checked and see that you have two open support tickets — and both have been responded to. Could you please check your spam or junk folder? Sometimes our emails end up there.
You can also reach us directly at: 3dp@elegoo.com. We're committed to resolving the issue for you.
Best regards,
ELEGOO Team

Rated 1 out of 5 stars

Its more then 2 weeks i still didn’t…

Its more then 2 weeks i still didn’t receive my printer

27 March 2026
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
We sincerely apologize for the delay in receiving your printer.
We have already looked into this and sent you an email with further updates. We will keep you posted as soon as we have more information.
Thank you for your patience.
Best regards,
ELEGOO Team

Rated 3 out of 5 stars

3 out of the 4 rolls were great

3 out of the 4 rolls I've used so far have been great. The 4th roll was not very good and caused problems with layer adhesion. 6 more still left to try my luck out with. Very fast shipping though

2 December 2025
ELEGOO CA Store logo

Reply from ELEGOO CA Store

Dear customer,
Thank you for your honest feedback — we're glad to hear most of the rolls have worked well and that shipping was fast.
We're sorry to hear about the layer adhesion issue with one of the rolls. Our support team has already reached out to you via email to help. If you need further assistance, please feel free to contact us directly here: https://ca.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team

Rated 5 out of 5 stars

Products shipped and arrived very…

Products shipped and arrived very quickly. High quality items. New to 3d printing and people I know that own and use these items regularly have nothing but good words about them. Still gathering some accessories and watching tutorials before diving into the printer set up.

23 March 2026
Rated 5 out of 5 stars

Excellent service!

Great company to deal with, my product was in the mail almost immediately after I ordered it, i received it promptly and in perfect condition!Will definitely be ordering from here again in the future. 👍
Just a little note to anyone ordering parts: read the descriptions carefully. I somehow missed the option for ordering a specific "size option" for a printer part. So, through my own negligence, I got the default option that was listed for the part. It's less hassle for me to just keep it and use it as is. 🫤

24 March 2026

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