The elegoo centauri carbon printer is working mostly okay, the wifi won’t connect to the elegoo slicer unless I power off the router and 15 seconds later power back on. I need to use a usb stick to tr... See more

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Company details
- Electronics Store
- Electronic Spare Parts and Components Store
- Equipment Supplier
- Handicraft
- Printer and Scanner Store
Written by the company
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Contact info
No.30 Dahe Industrial Park, Guancheng Community,Guanhu Street, 518100, Shenzhen, China
- info@elegoo.com
- ca.elegoo.com
Replied to 78% of negative reviews
Typically replies within 1 week
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Great Value and Very Good Experience
So far everything is looking very good. The equipment arrived and all parts and tools included and undamaged.
Setup was straightforward following the manuals provided. We were able to assemble without much difficulty, both the manual and YouTube video were good. The only issue I had was the lack of audio on the video, which would have helped a lot, particularly with the Leveling process.
Printing the Buddha figure as a test went very well, as have other test objects I created, using PLA filament. However, when trying to print the same objects with PETG filament I ran into issues with the object adhering to the bed. This was resolved when I opened a support call and provided the requested information to the support group.
The only suggestion I have at this time is the inclusion of a table that outlines the recommended temperatures for Extruder and Hotbed for the various filament materials. For example, I had to increase the temperature for both settings beyond the defaults set into the printer control panel. Although the WIKI suggested increasing in increments of 5 degrees C, I could not find what would be considered safe for the equipment and the related material.
Love the century carbon and Saturn 16K
Love the century carbon and Saturn 16K, but just after one month the extruder bent out of place and I have to replace it with little knowledge. I’m waiting to get it fixed so that’s disappointing. And I have the Elegoo Saturn 16K to which no successful prints still after 4 attempts. I need on both of them.

Reply from ELEGOO CA Store
Excellent printer and was very easy to…
Excellent printer and was very easy to get set up and printing...only thing I didnt care for was the 2 kg of filament I ordered with my printer still hasn't arrived
Elegoo Silk PLA has been fantastic in…
Elegoo Silk PLA has been fantastic in my Bambu printers. Great color, great shine, and consistently clean prints. For the price, the quality is hard to beat. Excellent value and highly reliable.
great quality and delivery
the filament arrives on scheduel and with no damages
it is also great quality and doesn't tangle like some other ones i've bought will buy again.
Well done from order placement to delivery and set-up
The ordering process itself was very simple and straightforward. Following ordering there was constant communication on the order status. The total time from ordering until delivery was quick. I ordered on a Friday afternoon, and the product was delivered on Tuesday. Well packaged, and as a complete rookie, I found the assembly process very straightforward. It took me approximately 45 minutes. I'm sure that the second time will be much quicker. The product worked well straight out of the box. No issues at all.
Thank you for your support
I have submitted two service tickets…
I have submitted two service tickets for one week old Carbon 2 and had zero reply.
The printer was working beautifully, until it wasn’t and have received zero support to resolve the issue.

Reply from ELEGOO CA Store
Very fast delivery
Very fast delivery arrived earlier than expected and got right to printing on it out the box 👍👍👍
Great quality prints and easy to use.
I would have done 5 star but
I would have done 5 star but I ordered 15 rolls of fillament in one order but they were shipped in 3 separate shipments all coming on different days. Other than that I like the filament.
Works great!
Its more then 2 weeks i still didn’t…
Its more then 2 weeks i still didn’t receive my printer

Reply from ELEGOO CA Store
Shipping was fast and machine works…
Shipping was fast and machine works really well have had no issue
3 out of the 4 rolls were great
3 out of the 4 rolls I've used so far have been great. The 4th roll was not very good and caused problems with layer adhesion. 6 more still left to try my luck out with. Very fast shipping though

Reply from ELEGOO CA Store
Quick delivery and great packaging
Delivery was fairly quick. Product was packaged well and I recieved the type of resin I ordered.
Products shipped and arrived very…
Products shipped and arrived very quickly. High quality items. New to 3d printing and people I know that own and use these items regularly have nothing but good words about them. Still gathering some accessories and watching tutorials before diving into the printer set up.
Excellent service!
Great company to deal with, my product was in the mail almost immediately after I ordered it, i received it promptly and in perfect condition!Will definitely be ordering from here again in the future. 👍
Just a little note to anyone ordering parts: read the descriptions carefully. I somehow missed the option for ordering a specific "size option" for a printer part. So, through my own negligence, I got the default option that was listed for the part. It's less hassle for me to just keep it and use it as is. 🫤
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