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C-Date UKReviews 

469
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Passed on their threatening letter warning me of their plans to enforce a bank account levy, wage garnishment and forceful disclosure of assets via affidavit to my solicitor they are claiming I owe t... See more

Company replied

Rated 1 out of 5 stars

This site is an absolute disgrace. There are no real people on here only employees and fake profiles. Once I realised this I tried to delete my own profile after cancelling my subscription through iTu... See more

Company replied

Rated 1 out of 5 stars

This company is the worst... Have just sent me an aggressive email demanding £49 for a membership I cancelled on day one of joining.. Stay away, my solicitor has their email and we will be con... See more

Company replied

Rated 3 out of 5 stars

Do not sign up for this I've been trying to cancel my subscription for the last 2 days and so far I've not heard anything back I've emailed them 3 times so far and no-one as got back to me . And when... See more

Company replied

Company details

  1. Dating Service

About C-Date UK

Written by the company

C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!

For now or forever? It's up to you!

Written by the company

Just sign up, relax and connect with your matches.
Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
Data protection? Absolutely!
We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.

Contact info

C-Date. Love your way

Just sign up, relax and connect. No pressure. No fixed rules.

1.4

Bad

TrustScore 1.5 out of 5

469 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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1.4

All reviews

(469)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Another scam

I have no recollection of previous communications with c-date.co.uk or eCollect. Also I have not subscribed to c-date. I subcribe to Malwarebytes Browser Guard and this warns me that c-date is a high risk site. I have done some research and it appears that c-date is nothing more than a scam. TRUSTPILOT has published hundreds of reports by unhappy people.

I have filed a complaint with actionfraud.police.uk, National Fraud Intelligence Bureau and govcert.lu

19 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi. Without knowing the details of your case, all we can explain is that if we have to pass debts onto external debt collectors, it is up to the agency how they contact and recover the debt. All the agencies used follow local law and have the ability to enforce the law in the country of residence. If you prefer to discuss your case directly and in privacy, we suggest you contact the agency that is writing to you. Thank you.

Rated 1 out of 5 stars

I have joined cdate as it was…

I have joined cdate as it was recommended to me by a friend and after many men try reaching me with messages i was so happy that i will find what am looking for online here but it sad as none of the men is able to see the messages i sent to them which is strange
what might be the problem and what should i do so they can see my messages
Thanks

2 November 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

If you email our customer service from your registered email, we'll take a look at your account and investigate your claims further. If you mention this review it will help us too. Thanks

Rated 1 out of 5 stars

Nothing but a scam

Nothing but a scam, not only are many of the user accounts fake, the website is clearly nothing more than way of trying to extract monies through threats of court action. Cancellation is all but impossible, this site needs to be closed down to stop unsuspecting users falling for their fraudulent tactics, Reported to the police, trading standards and the lawyers to the German Bar Association.

3 November 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, sorry to read your review. As your case has been handed over to an external debt collection agency, you need to contact them to discuss the matter. Cancellation information including how and when to cancel are online, we also include them in the pay success email and in the GTC link. Thank you.

Rated 1 out of 5 stars

Request to cancel membership

I joined c-date's Premium Membership service after seeing it recommended on a list of good dating sites. However, after reading these reviews I fear I have been scammed. I have sent an email asking that my subscription be cancelled, and am now writing a review here as I fear my email will do nothing.

30 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! With the information you've provided, we can confirm that your Premium-membership has already been cancelled. Thank you.

Rated 1 out of 5 stars

Debt without documentation

I received a letter recently about a £287.99 debt from a debt collector agency over a free trial I cancelled as to not get charged after it was over because I did not use your website. There was no prior contact about it I have looked at every email I have from you during the time period they told me which was completely wrong as there was 0 in that period. There were some from late last year which consist of "new match" and "1 month free premium" and I'd like to know what's going on as this seems like you're trying to squeeze money I have no way of getting out of my pocket over a website I used for 2 days and cancelled any subscription to. If the subscription was not cancelled id like to inform you that your website doesn't work as I very clearly remember cancelling that membership as I've done this with a couple of sites trying to see what each were like and I cancelled every free trial I got. Yours however seems to be the only one that has put me into debt over a cancelled membership and because of that fact and the fact I have no way to arrange that sort of money at the current time I don't think this is something I'm willing to pay. Also may I add that sending a letter to me telling me there was prior documentation sent to me and I checked all my emails all letters sent to me in and before the period and nothing is there to document the debt makes the debt seem unfair as I have been promised there was documents sent to me either via email or physical letter

11 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, sorry to read your review. Sounds like you've been contacted by an external debt collection agency, in which case you need to contact them to discuss the matter. However, we can say that if you sent a valid cancellation request to C-Date in time to cancel your subscription and can send that to us, we'll review your account. Thanks.

Rated 1 out of 5 stars

Scam website

Scam website, do not join, they make it impossible to cancel now they send aggressive letters for there money they say there owned.

16 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, sorry to read your review. Sounds like you've been contacted by an external debt collection agency, in which case you need to contact them to discuss the matter. Thank you.

Rated 1 out of 5 stars

Its a scam

Its a scam, they want you to singup and forget and there's no way you can cancel the membership. Sending threatening emails for unpaid membership. I doesn't even bother to open this site after I first opened and paid and try to cancel it. Totally rubbish

25 April 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! We're sorry to read your review. We couldn't find a profile with the information you've provided us. If you email our customer service from your registered email they'll take a look at your account and investigate your claims further. Thanks you.

Rated 1 out of 5 stars

Cancelled my subscription

Cancelled my subscription. Yet 4 months later i got threatening emails saying payment overdue!
No payment is overdue. I will not pay for something that is cancelled.
Disgraceful way to run a site. The ombudsman has been informed and hopefully they will shut them down.
Terrible site, Terrible customer service, just a scam to get money.

10 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, sorry to read your review. Sounds like you've been contacted by an external debt collection agency, in which case you need to contact them to discuss the matter. However, we can say that if you sent a cancellation request to C-Date in time to cancel your subscription and can send that to us, we'll review your account. Thanks.

Rated 3 out of 5 stars

I have seen quite a bit of negativity…

I have seen quite a bit of negativity here. I signed up for the premium service and was charged for one month £9.96, although the number of members are pretty less to be honest, that's why have initially decided to cancel and sent the cancellation form via the link on the website. I hope they will process my cancellation soon.

Might come back soon if the number of members increase. they need to work a bit more on the service I suppose

9 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! We can confirm that your Premium-membership has been cancelled. We appreciate your feedback. For further questions or comments, please do not hesitate to contact our customer service. Thank you!

Rated 1 out of 5 stars

SCAM

SCAM. I did cancel the subscription like requested in T&C but they still charged me. I am now calling off the credit cards and report them to police

9 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, we're sorry about that. We can confirm that we have received your cancellation and your refund has been processed. Thanks.

Rated 1 out of 5 stars

Total rubbish! Avoid!

Total rubbish! Please avoid!
When you subscribe it clearly says cancel anytime yet when you want to cancel your subscription in the app they tell you to send them an email. You then get the email back to say:
"Please note that our messaging system accepts tickets according to the date they were sent with the oldest first. If you send multiple emails they will go to the back of the queue, therefore, a response to your query may be delayed." Its not cancel anytime service at all. I am reaching out British Standards Institution. Funny how there is no one to ansfer your email yet somehow they have staff to respond to all negative reviews on Trustpilot.

6 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! We can confirm that your Premium-membership has already been cancelled. If you have more questions, please do not hesitate to contact our customer service. Thanks.

Rated 1 out of 5 stars

Impossible cancelling membership

I wish I saw these reviews before signing up, I’ve been wanting to cancel my membership and delete my account , c date make it impossible just so they can keep taking your money.

2 October 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! We can confirm that your subscription has already been cancelled. You can delete your profile in the profile settings. Please do not hesitate to contact our customer service if you have more questions about your profile. Thanks.

Rated 1 out of 5 stars

SCAM SCAM Company

SCAM SCAM Company

Please avoid, the profiles are false, same person has several profiles and the chats are generated by 'bots'. This business needs closing down by the authorities.

7 July 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! We don't allow fake profiles so we're really sorry to read your review. If you could email our customer service with as much information as possible we'll look into your claims. You can also report a match online if you're concerned about something. Thank you.

Rated 1 out of 5 stars

C-dating are vile robbing scum!!

C-dating are vile robbing scum!!! I’ve been try to end my contract and can’t. They’ll take £100’s off me in fines be NOT allowing to cancel. Never ever join these theives.

29 September 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi! Thank you for contacting us. We can confirm that your subscription has already been cancelled. If you need help with something else, please do not hesitate to contact our customer service. Thank you.

Rated 1 out of 5 stars

I sent and email on the 7th of May…

I sent and email on the 7th of May explaining I want to cancel my subscription they’re claiming I didn’t tell them and they’ve referred my account to a debt collection agency. Let me make this absolutely clear I will not be paying a penny to them and will fight it in civil court if I have to. Please review your emails and see that I did cancel within the time frame furthermore this form you mentioned is nowhere to be found your site is a scam!

29 September 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi, Thank for providing your registered email address - we've found your account and see that we replied to you when you asked about cancelling. We sent you instructions on how to cancel but we never actually had a valid cancellation. Do you have proof you can send to the debt agency, as you say the debt is with them now and you'll need to communicate with them directly. The cancellation form is on the bottom of the home page, before you login. You don't even have to login to cancel, there's a link that opens the form, you fill in your details and customer service will process your request - if you don't get a confirmation within 3 days you should re-send it.

Rated 1 out of 5 stars

i have been trying to cancell now…

i have been trying to cancell now overdue and they want money.
very sly and un professional i want my account deleting and i will not be paying the bill.
i tried cancelling on the app which is impossible and you guys are purposely making it easy to slip into these disputes with innocent people to get there money.
why cant you be clear and transparant with what you are doing rather than trying to con people?

28 September 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Chris, please provide your email address used on C-Date so we can track your account and see if your cancellation was on time. Thanks in advance, C-Date.

Rated 1 out of 5 stars

My ex roommate called me today to say…

My ex roommate called me today to say that he has received letters from some body asking to pay something, else it would be taken to court.
it was some outstanding payment for c-date which I am not aware of. How did c-date verify its me and how did c-date know my postal address ? . Is there a contact no. i can reach out to c-date?

26 September 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Kutta, our contact details including a contact form are on our homepage c-date.co.uk. Please contract the customer service team with as much information as you have so that they can assist you.

Rated 1 out of 5 stars

SCAM!!!!!!!!

SCAM!!!!!!!!!

This is how these scammers work.

Trial period low price then automatically renew at inflated cost. Make it hard to cancel, if you take action they send solicitors letters that hound you remorselessly....then they write nice things on scam review websites as though they have excellent customer service. All done to delay and get you to part with more cash.
A TOTAL SCAM!!!!! DO NOT ENGAGE!

WHY AREN'T THESE SCAM WEBSITES CLOSED DOWN?

2 April 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Daren, sorry to read your review. Sounds like you've been contacted by an external debt collection agency, in which case you need to contact them to discuss the matter. However, we can say that if you sent a cancellation request to C-Date in time to cancel your subscription and can send that to us, we'll review your account. Unfortunately, if you didn't cancel the subscription and didn't pay the renewal we do inform customers about debt collection. We appreciate this is difficult and we encourage customers to write to us to resolve any debts as soon as possible. Best, C-Date.

Rated 1 out of 5 stars

Absolute nightmare

Absolute nightmare! Impossible to cancel on the app ! AVOID AVOID AVOID

Want to cancel my subscription and it is an absolute nightmare. I emailed using the form provided and I have not received any response.

On the site, it is impossible to cancel as they don't have the option and your subscription will be automatically renewed.

This is by far the worst site I have had to deal with. The police should get involved and block and arrest the people behind such fraud.

23 September 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Hi Karen, looks like you've written the same review on several of our sites. We've cancelled your subscription on c-date.co.uk. If you have other subscriptions please provide the relevant details for each subscription so that they can all be cancelled. On the other hand, if all your reviews relate to the cancelled subscription maybe you could be so kind as to remove the duplicate reviews from sites that you're not registered on. Kind Regards, C-Date.

Rated 1 out of 5 stars

I have tried to cancel my subscription…

I have tried to cancel my subscription to this site but they do not seem to be auctioning my request to close my account and stop any automatic billing

14 September 2023
Unprompted review
C-Date UK logo

Reply from C-Date UK

Thank you for your review. With the information you've provided we can confirm that your subscription has been cancelled and your deletion request is being processed. If you have any more questions about your profile with us, please contact our customer service. Thank you.

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