Ordered 2 winter puffer jackets and…
Ordered 2 winter puffer jackets and they are fantastic. Very happy with my purchase, will definetly shop with them again.
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Ordered 2 winter puffer jackets and they are fantastic. Very happy with my purchase, will definetly shop with them again.
Would give no stars if that was possible. Incredibly poor quality product - looked nice from a distance but up close was obviously very cheap/flimpsy fabric, which was confirmed when I broke the FIRST day I used it. To the add insult to injury when to contacted the company they continued to offer insulting partial refunds (10%) then said the only way to get a full refund would be to for me to pay to return the item to China! Just a terrible company with a terrible product - avoid at all costs!
I would give this Company zero stars.
Don't order from this Company.
I ordered a jacket which arrived and is totally the wrong jacket. I emailed to ask for assistance and had no reply. I sent an urgent request via their contact form, again with no reply. Meanwhile, I am stuck with a jacket that I didn't order, doesn't fit and no assistance on a resolution.
I then had an email offering 30% discount off another product. Still no help with exchanging or refunding the incorrect jacket.
I have now been offered a 15% discount to keep this jacket to avoid international shipping costs for return. How can they ask me to pay to return a jacket which they sent in error.
24 hours later again, still no offer of assistance with free shipping to return their item sent in error, but a final partial refund offer of 20% made.
Despite asking for escalation to somebody in seniority, this has not happened.
Another 24 hours later after sending photos of the jacket I ordered and the one received, they still will not acknowledge their mistake and insist they will only offer me 20% discount plus I will have to pay the shipping costs to return the jacket.
My battle continues. I am now seeking legal advice. My bank have now had to take this dispute over as the company are refusing to help me.
Very happy with my recent purchase of their latest AW collection. Quality is good and designs are very unique.
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