I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
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The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
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Company details
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
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Reply from bYond Card
Hello Joanna,
Thank you for leaving a review.
We're glad you find our app easy to use and top up. Thank you for your feedback!
Kind regards
The bYond Team
It’s ok
It’s ok. There’s not really any more retailers on it than any other cashback / voucher scheme and the percentages of cashback are no better or worse.
It’s good that you get a card to use and can load up credit onto it to spend, but it’s missing two major things for me…
1. You should be able to use the card anywhere, regardless of whether you will get callback or not. Its a bit of an inconvenience to have to work out whether the shop that you’re in will accept the card at the till or reject it and you’ll end up missing out on a bunch of cashback because of this.
2. It should have an Apple / Google wallet option. At the moment you can only spend using the physical card.
13 June 2026
Reply from bYond Card
Hello Matthew,
Thank you for taking the time to leave a review.
The bYond Card will only work in partner retailers, many due to how the our system and the retailers system are linked - although we do appreciate the feedback.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
What let's this card down is the customer sevices aftercare.
What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful information (e.g. if your PIN doesn't work ask the retailer to try another machine) and don't carry out actions (e.g. and incident wasn't raised on the,first call to them and only raised on the second, asked for call backs and they don't call back).
8 June 2026
Reply from bYond Card
Hello Alexa,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
We do appreciate your feed back regarding our customer service and will be sure to pass this along to the team. We can see a member of the team did get in touch directly regarding the case we have open for you.
we will be sure to highlight this as an area of improvement.
Kind regards
The bYond Team
I still can’t use my card and as…
I still can’t use my card and as mentioned no body picks up the phone when you phone the numbers on the back of card
25 May 2026
Reply from bYond Card
Hello Graham,
Thank you for leaving a review and sorry to hear you are struggling with your card.
It looks like your PIN is locked which will stop you using the card, however you can easily unblock it by visiting any ATM and selecting: PIN Services → Unblock PIN.
If you want check your PIN, simply login to your account where it can be found.
Kind regards
The bYond Team
Overall pleased
Overall pleased, the app doesn't work too well though. I can launch it and it will crash immediately. This will happen continuously, maybe on the 6th or 7th attempt I can use the app.
5 June 2026
Reply from bYond Card
Hello Paul,
Thank you for taking the time to leave a review and we're very sorry to hear of the issues you've had regarding the App.
We are constantly updating the App, so we're sure it'll just be a short time before you can get back up and running - however, we will apologise if you have been affected compatibility problems.
We will be sure to pass along your feedback regarding this.
Kind regards
The bYond Team
Great but need to add it as Apple pay
19 May 2026
Reply from bYond Card
Hello Mr Logan,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with your bYond card, however as of the moment we do not support digital wallets.
We will be sure to pass this feedback along to the team to investigate as an area of opportunity.
Kind regards
The bYond Team
Reply from bYond Card
Hello Lora,
Thank you for leaving a review.
We do appreciate your feedback regarding transfer times and will be sure to pass along your feedback.
Kind regards
The bYond Team
Good perk to have
Good perk to have, just a shame you can only top up with a minimum of £25 each time. Would be great to be allowed to do smaller denomination
1 May 2026
Reply from bYond Card
Hello Jacqui,
Thank you for leaving a review.
We appreciate you highlighting this perk! We acknowledge your feedback regarding the top-up amount. We'll pass along your suggestion to allow smaller denominations in the future.
Kind regards
The bYond Team
Nice to get something back!
It’s very straight forward & easy to set up & use. The app is easy to navigate & after just a few weeks, I already have a nice cashback balance.
The list of retailers is good.
The only thing that I didn’t realise when I set it up was that you can ONLY use the card to pay at those retailers.
10 May 2026
Reply from bYond Card
Hello Jill,
Thank you for leaving a review.
We're happy to hear that the setup and app navigation were straightforward for you! It's great you're already seeing a nice cashback balance and appreciate the retailer list. We appreciate your feedback regarding card usage awareness.
Kind regards
The bYond Team
Avoid avoid avoid! Horrible - predatory, cost more than you put in!
Horrible - not worth as a work benefit at all. Check out the hidden fees including minimum spend per month, fees to close the account - plus the nonexistent customer service when my card was lost and they do not replace it, so they are holding on to my outstanding balance all the while charging me a monthly non usage fee!
The don't have many of your most used retailers, and the ones they do, pay a paltry fee! Balance this against their charges and non-existent customer service and it really is not worth it. It's so much worse if something goes wrong on your account and you need help - you won't get any! I challenge you to try and find an email address for this operation! Grr!!!!
I don't normally write reviews but feel compelled on this particular service. If you don't believe me, take a look at the number of 1 star reviews this product has. Don't look at the overall start rating averaged out - look at all the negative reviews and decide for yourself.
Stay well away from this predatory product!! :( Don't touch it with a 100 foot a bargepole. And for companies looking to include this in your benefits - don't!!
9 May 2026
Unprompted review
Reply from bYond Card
Hello Mr Santiago,
Thank you for your review and we are sorry to hear you are not satisfied with the visibility of fees on your bYond account.
In order to comply with the Consumer Duty Regulations, we ensure that all costs associated with this product are easy to understand, transparent and represent fair value to customers.
As such we clearly include all fees in the terms and conditions you signed up to when registering and we do not believe these are hidden and are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
In addition to the fees being in the Terms and Conditions that you accept, we also provide you with an email 60 days before the fee is due as a reminder of the fees and to provide you with a link to the full Terms & Conditions again.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers.
If you require further clarification, please contact our customer service on support@byondcard.co.uk
Kind Regards
The bYond Team
Went to use the card at a retailer that…
Went to use the card at a retailer that was giving cashback mot able to use card , very dissapointed and will nit be renewing
3 May 2026
Reply from bYond Card
Hello Angela,
Thank you for taking the time to leave a review and sorry to hear you had some issues spending with the card.
Having a look further we can see the card declined due to your shopping total being more than there was on the card. You cannot exceed the cards total, so in this case you would need to pay the extra amount first, then use the card.
Sorry for the inconvenience.
Kind regards
The bYond Team
Happy to use this card.
7 May 2026
Reply from bYond Card
Hello Prabhu,
Thank you for taking the time to leave a review.
We're happy you're enjoying the card. Thank you for sharing your positive experience with us; we appreciate it.
Kind regards
The bYond Team
One card for multiple retailers cash…
One card for multiple retailers cash back. Online app to see your card balance and transactions as well as cash back you have accumulated.
1 April 2026
Reply from bYond Card
Hello Muhammad,
Thank you for leaving a review.
We're happy to hear that you find our card's multi-retailer cashback and online app features helpful for managing your balance and rewards. Thank you for your positive feedback!
Kind regards
The bYond Team
nearly 700 in past 2 years
Saved a lot of money , in the form of cash back.
its easy to use and login. Majority excepted in all major Retail shops I normally shop with.
5 May 2026
Reply from bYond Card
Hello Alpa,
Thank you for taking the time to leave a review.
We're happy to hear that you are saving money with cash back and find our platform easy to use. We appreciate your positive feedback about its acceptance at major retailers.
Kind regards
The bYond Team
The fact that o consistently have to…
The fact that o consistently have to reset my password because almost every other time it won’t let me us Face ID is unbelievably annoying. Why have the function if you can only use it once in a blue moon ? It drives me crazy !
5 May 2026
Reply from bYond Card
Hello Jennifer,
Thank you for leaving a review and sorry to hear you are having login issues.
We will be sure to pass along your feedback regarding FaceID as we are always looking for ways to improve the service.
Kind regards
The bYond Team
Very few retailers
Very few retailers. No Apple Pay.
Issues with purchasing online sometimes.
The retailers they have got, good cashback amount.
4 May 2026
Reply from bYond Card
Hello Mr Alom,
Thank you for leaving a review.
We are always adding new partners to bYond Card so do keep your eye on the website where partners are announced.
We are happy you are pleased with the cashback rates that are on offer to you.
Kind regards
The bYond Team
This is little more than a cash back…
This is little more than a cash back debit card with limitations on where it can be used. It may be good if you live on your own and use it for grocery shopping but in a joint account house hold they are mostly useless. I use mine just for infrequent big purchases.
4 May 2026
Reply from bYond Card
Hello Martin,
Thank you for leaving a review.
Thank you for sharing your experience. We appreciate your feedback and will consider it as we work to improve our services.
Kind regards
The bYond Team
So many shops where you can get 10%…
So many shops where you can get 10% off.
It's very good for younger persons
13 April 2026
Reply from bYond Card
Hello Surjit,
Thank you for leaving a review.
We're glad you found great deals and that younger people enjoy the shops. Thank you for your positive feedback; we appreciate your time.
Kind regards
The bYond Team
Didnt work at one of the shops listed…
Didnt work at one of the shops listed (Tesco). Submitted a query twice and never heard anything back
24 March 2026
Reply from bYond Card
Hello Gavin,
Thank you for taking the time to leave a review and sorry to hear you've had some problems using your card.
We have checked the transaction history and unfortunately cannot see a failed transaction for Tesco, so are not able to provide a specific reason why this has happened.
We do apologise for any inconvenience caused.
Kind regards
The bYond Team
Great savings.
Great savings in shops, supermarkets & businesses that we actually use. Easy top up and simple discount process. Had for a couple years now and saved a lot of money.
22 April 2026
Reply from bYond Card
Hello Michael,
Thank you for taking the time to leave a review.
We're happy to hear that you're enjoying the savings and simplicity of our discount process! It's great to know that you've saved a lot of money over the years. Thank you for sharing your positive experience with us.
Kind regards
Pure Card Team
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