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By Miles Reviews 

11,700
•
TrustScore 4.5 out of 5

4.6

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 422 reviews, reviewers overwhelmingly had a great experience with this company. Customers praise the innovative pay-by-mile pricing structure, noting that it provides a remarkably fair and reasonable way to manage annual vehicle expenses. Consumers frequently highlight the exceptional support team, explaining that advisors are extremely helpful, professional, and efficient when handling various everyday inquiries. People thoroughly appreciate the clear communication and straightforward setup process, which consistently makes the entire driving insurance journey completely smooth and stress-free. However, some reviewers were not happy with the pricing, mentioning that monthly rates increased significantly over time or that the overall policy felt much too expensive.

What people talk about most

Service

People report positive experiences with service, highlighting professional agents, quick responses, and a... See more

Customer service

Customers had positive experiences with customer service, consistently praising the quick response times and... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive across various support... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and prompt replies via... See more

Price

Clients share satisfaction on price, noting the unbeatable and very competitive rates offered for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This insurance is largely based on mileage,(assuming you are a safe driver and don't have any, or many, bad experiences whilst driving) so it strikes me as being rather a fair way of determining month... See more

Rated 5 out of 5 stars

Excellent company to deal with for car insurance. Very competitive price as you only pay for the miles you do. Also keeps a check on where your car is from the plug in device which is useful if your c... See more

Rated 5 out of 5 stars

I have been with By Miles for years insuring my 2nd car which was deceased fathers. This is not run much and being a convertible is only used in good weather. Due to the bad weather it has not run fo... See more

Rated 5 out of 5 stars

It’s my 3rd year with Bymiles car insurance, & can honestly say, what a great company! Everything is explained so clearly, & great, competitive prices each year. One little thing I will add, is to alw... See more

Company details

  1. Insurance Agency

Written by the company

By Miles offers fairer, more flexible car insurance for low mileage drivers. Aside from a fixed annual cost, each policy is paid by the mile so it's totally tailored to you. See every journey and use handy tools in our mobile app to make your driving easier than ever.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(11,700)

408 reviews in the last 12 months

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Rated 5 out of 5 stars

Bymiles has been a brilliant insurance…

Bymiles has been a brilliant insurance provider for me for the last few years, excellent customer service and real value for money. Unfortunately they are closing down and being bought by a bigger firm which is really disappointing.
I’m gutted to have to change to a different company and sad because I won’t get the same great speedy service from a bigger company.
I have had quotes from their new company and they are really expensive.
I would definitely recommend bymiles if they were staying in business, but unfortunately they aren’t.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service from the ByMiles…

Great customer service from the ByMiles team especially Kelly who answered all my questions and provided even more invaluable information. It’s such a pity the service will be terminated and no longer provide great coverage at a very reasonable rate

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Great insurance

Great insurance, excelente customer service, miles tracker is brilliant. Gutted they're ceasing services.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent …

My experience with Miles is great they keep you updated with everything and there is a number that you can ring if you want to speak to someone which is always handy.

14 May 2026
Unprompted review

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