Bylunasandals 

This company is an overseas company
The shoes were poor quality, smelt strongly of plastic.
Multiple emails were sent to this company asking for a refund and they would not refund (as stated) on their website because the product was on sale.
All items are on sale on the website.
My mother paid for a product…poor quality and not “orthopaedic” as advertised.
….i DO not recommend.

This is a front to steal your money just like Bloomex.

False advertising! this is not an Australian mother and daughter team. The product quality is absolute shiiiiit! Horrendous fake leather shoes, not orthotic souls as picturd, and the tops are synthetic, scratchy, misshapen and terrible. Returns policy is questionable as their website does not have a return address. Shipping was very slow direct from China. Do not buy from them!

Absolute rubbish !!!.... nothing remotely like the sandal featured ! ... a polystyene surprise that was ugly thin and would not have lasted a day ! .... horribly nasty !!!!

Shoes a very low quality, certainly not as advertised. Only received 3 of the 4 pairs ordered. Company refused a refund.

I should have read reviews before I wasted my money on an allegedly orthopaedic pair of sandals. Whilst they look like the picture, they are def not orthopaedic. The soles are rock hard and there is no give at all in the uppers

Absolutely rubbish!
Paid $ 50 for a pair what is worth $ 11 if you buy from Temu .It's not what they advertised don't buy from them it's a scam.

They sent the wrong size, misrepresented as Australian Company, slow to despatch, ordered 3 pairs on 9 Aug, received 26 Aug, emailed immediately when received and was told they would send me 1 replacement pair for free if I paid shipping, cost of order $163.20 AUD, shipping cost to replace was quoted as $75-$105.

Do not touch this company. They write up their shoe quality to be amazing. I fell for it. Orthopaedic quality arch support. I really need arch support. Because they have aussie flags and advertise Cairns Queensland silly me. Luckily I only pay through Pay pal so received full refund. Nothing like advertised also sent wrong size.

Very low quality, overpriced sandals. Advertised as "thick orthopedic sandals" but insoles are hard as a rock and not much arch support. Soles are of hard, slippery polymer. Nothing like the photo on their website. When opening the bag directly from China, a plume of toxic chemicals was admitted. I've purchased flip flops of better quality. Shipping label valued product as $5.00; I paid $59.00 for this awful product. Luna Australia won't give me a refund as they say it is a 'sale' product (so what is the retail price) but offered me a complimentary item. Why would I want anything else from this company?!

I brought 2 pairs of sandals, one pair was supposed to be leather, they aren't and another cloth type. The buckles on the 1st pair broke when I first put them on! The price I paid for both was a little over $50 each, I could have bought really good quality shoes/sandals for the same price! Totally disappointed, DO NOT BUY THIS BRAND!!!!!!!!

Bought a pair of sandals.
Took them away on a 6 week holiday. After one day,( 1 day!!!), the plastic heel had squashed down lopsided on each shoe, making my feet and hips sore, my feet blistered.
The only good thing about these shoes was that I paid 50%, but that was still overpriced, seeing as they had to go in the bin after 1 day!
I then went to a Moroccan Kmart style store,bought $16 sandals which were a real dream to wear.
My sister was with me, and had the same experience with hers. Not an isolated experience.
Do not buy from this company!

This place is fake! It is not Australian, it is based in Hong Kong and has nothing to do with a family closing its doors. The quality of the footwear is the same as that from Temu but the price is exorbitant. The shoes and boots I purchased are not leather but synthetic. All size 38 but the sandals were too large and the boots too small! They say the items are on a massive sale but that is false! They are overpriced. I need to speak to Ombudsman about this company.

I wanted a basic, durable pair of sandals and the Stardust model first the bill. They are simple, comfortable, and seem like they will last

I just received my sandles after paying $59 allegedly half price. I was shocked at such poor quality shoes. They are the worst made shoes I have come across. The materials used are of such poor quality. I paid $59 for shoes I would not been seeing wearing. It's a total rip off.

Ordered and paid for 59$ sandals supposedly reduced by 50 percent. Received a pair of plastic things worth about $5

Contacted Luna support to advise received incorrect pair of shoes, appeared helpful and then zero contact and no reply to my follow up emails. Shoes are substandard and not worth the supposed discounted price anyway.. Don't waste your time or money .... Hopefully anyone considering product from this site will heed all the warnings..

Purchases orthopedic sandals paid $54 on sale. When finally received not the ones I ordered. The sandals I received were plastic and definately not orthopedic sandals. When contacted Lunas wanted to send me free pair as long as I paid for shipping and handling fee. No thanks no guarantee I would get initial sandals I ordered.

Fraudulent website alleging to be a bricks and mortar store in Sydney, NSW, Australia that is closing down, but in reality is a Hong Kong shopify outlet that sells cheap, shoddy goods worth a fraction of the price paid for.

⚠️ Warning: Do NOT buy from Luna Shoes Australia! ⚠️
I ordered 6 pairs of shoes but only received 5. After weeks of silence, they offered me a “FREE” replacement — but wanted me to pay shipping! How is that free when I already paid for the missing pair?

Total scam. I lost nearly $350. You can find the same shoes elsewhere for much cheaper. Avoid this company!