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La missione di Goodiebox è ispirare le donne in tutto il mondo a prendersi del tempo per sé stesse – senza sentirsi in colpa. Rompiamo con quella cultura che ci fa chiedere scusa per tutto e diciamo: sorry not sorry! 🔥 Con Goodiebox riceverai ogni mese una selezione curata di prodotti beauty che ti sorprenderanno e ti faranno innamorare. Ogni box è piena di prodotti fantastici da scoprire, provare e amare 🌟 Ti proponiamo le ultime tendenze e i brand più amati del mondo beauty 💄💋 – ogni box è pensata con amore, cura e attenzione ai dettagli. Il nostro fantastico Team Happiness è sempre pronto ad aiutarti. Il modo più veloce per contattarci è tramite il chatbot nell’app o sul sito. Puoi anche scriverci via email, Facebook o Instagram 💌 Curiosa? Scopri di più sul nostro sito e immergiti nel mondo di Goodiebox.
Artillerivej 86, 5. sal, 2300, Copenhagen, Denmark
3.8
240 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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They send me really quality products! My skin has improved a lot thanks to them! And they are always available to help me or solve any problem!!
Reply from Goodiebox Italia
Alina, your feedback has made our day. 🥹
Hearing that our goodies have helped your skin and that Team Happiness has given you a great experience is everything we could ever ask for. Thank you for your kind words 💕 💐
Reply from Goodiebox Italia
Marta, è esattamente così che vogliamo che si sentano tutti i nostri clienti e membri, quindi siamo felicissimi di essere riusciti a offrirti una bella esperienza. 😊🫶
Reply from Goodiebox Italia
Serena, questa è musica per le nostre orecchie. Grazie per aver condiviso la tua esperienza con noi qui e per averci affidato i tuoi momenti di self-care! 🎶
I ordered 10 days ago, and the status is still registered. When will the order be delivered?
Reply from Goodiebox Italia
Thank you for reaching out! 🙏🏻 Usually, during the beginning of the shipment, the tracking status doesn't update because the parcels are shipped from our warehouse in Sweden to Italy. The tracking will only update once the parcel arrives in Italy and is handed over to the local carrier. 🚛
If something seems off or if you have further concerns, please don’t hesitate to contact us directly or use our chatbot for quicker assistance. We're here to help! 🙌🏻💕
The monthly box delivery keeps getting later and later every month. I have not received my November box (today is the 29th of November) and I've already paid for the December box. Something should be done to get the boxes out earlier in the month. I keep hoping to receive the box on time.
Reply from Goodiebox Italia
We truly apologize for any delays you've experienced with your box delivery. 🙇🏻♀️
Normally, our monthly boxes are sent out around 1-2 weeks after payment as they still need to be packed and prepared for all our members. We completely understand your frustration, and we’re working hard to get everything out as quickly as possible. 🙏🏻
If there’s an issue with your specific delivery, please don’t hesitate to contact us so we can look into it right away and make it right. Thank you for your patience! 💕
Unfortunately, I did not have a good experience with goodie, though I gave several chances. Where to start...
The welcome box was okay, not great but ok. Even if I would not use half of the products.
The second box was awful (I saw it online before its delivery), so I decided to cancel my subscription when it arrives. But I was charged for the third box even before the second one arrived. Okay... but after 20 days of waiting for the 3rd box I contacted support (and waited 7 days for their answer) they told me that the currier lost it and they refunded money (thank you for that).
Another super negative moment is a delivery. You are waiting eternity (apr. 20-25 days!!!) and it is not free of charge! They do not deliver at home, but to some lockers, that are not so widely spread so I have to drive to another town to take it.
I also had a separate order from their shop where they had misleading info about the shipping: it was saying 2-5 business days and home delivery. I was waiting for 2 weeks (10 business days) and guess what! I have to drive to another town again to take it, as it arrived at the same locker.
The idea they had was good, but unfortunately it does not work for me.
Reply from Goodiebox Italia
Ciao Marina,
Thank you for sharing your detailed feedback, though I'm really sorry to hear about your frustrating experience with us. 😔 It’s disappointing to know that our service didn’t meet your expectations despite giving us multiple chances.
Regarding the delivery, we're truly sorry that we cannot offer home delivery in Italy at the moment. We understand that having to pick up your box from a locker, especially in another town, is far from ideal. We’re also sorry to hear about the confusion with your separate order’s shipping information—we’ll work on clarifying this better in the future.
As for the welcome box, we want to mention that the contents can actually be seen before purchase, so you can know what to expect. And about the third box payment, sometimes if a cancellation is made too close to a scheduled payment day, the payment might still go through. However, the next payment date is always visible in your member universe to help you plan accordingly.
We deeply regret that we couldn’t provide the experience you were hoping for, but we truly appreciate your feedback. It helps us work on the areas that need improvement. Thank you again for giving us a try, and we hope we can do better in the future.
amazing service by Chiara! <3
Received a broken parfum and contacted the client service and she was immediately available to respond and find a solution ;)
Reply from Goodiebox Italia
Hi Maddalena! Thank you so much for taking 5 minutes of your time to share your experience with all of us! We really appreciate it! ⭐️ We hope you enjoy your well-deserved me-time! 💫😍 -Chiara/Team Happiness Goodiebox💚
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