Finally added new pieces to my By Glaze collection and I love them so much! I wear all of my pieces on a regular rotation. As a busy working mom, I love having simple, yet chic options that are easy t... See more
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Review summary
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Based on these reviews
Really helpful customer service when I needed to swap my ring to another size. The wishbone ring is great quality and exactly as expected.
Company replied
Earrings bought as a present. Arrived quickly and in a presentation box. Recipient was very pleased with quality and wore them straight away.
Company replied
I love these earrings. I wore my last set of Glaze earrings every day for about 3 years. I lost one, so I had to buy another set. Great quality. Suitable for showering, swimming in the sea, and re... See more
Company replied
Company details
Written by the company
ByGlaze is timeless minimal jewellery that never goes out of style. All of our designs have been sustainably and ethically produced using recycled sterling silver and responsibly sourced 18k gold plating. We have created beautiful pieces that not only empower women and support local communities, but also has the planet front of mind. Because every positive purchase has a positive impact.
Contact info
United Kingdom
- shop@byglaze.com
- byglaze.com
4.5
Excellent
458 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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The best customer service
I am blown away by the quality of customer service at By Glaze. So helpful, thorough and thoughtful.
Can’t praise Lou enough for her quick responses, realising and sorting out my junk mail issue… duh 🙄 Thank you.
The jewellery is fabulous too, just received the Sand necklace, gorgeous.
2 April 2026
Unprompted review
Reply from By Glaze
Thank you so much Viv, I am so glad we were able to help! :) xx
I love these earrings
I love these earrings. I wore my last set of Glaze earrings every day for about 3 years. I lost one, so I had to buy another set.
Great quality. Suitable for showering, swimming in the sea, and really comfy to sleep in.
16 March 2026
Reply from By Glaze
Thank you Bethan! We always recommend removing for shower, sleep and swimming but glad yours have stood the test of time :) xx
Reply from By Glaze
Thank you Isabel, we hugely appreciate this x
Great earrings
I love this brand, have good quality products and these earrings are no exception. I have loads of their pieces and always get complements when wearing them.
2 March 2026
Reply from By Glaze
Thank you so much Karishma - this means the world!
Gorgeous gold jewellery
I love this brand - gold jewellery is so beautiful and doesn’t tarnish at all. Also super fast delivery!!
24 February 2026
Reply from By Glaze
Thank you Emily, we hugely appreciate this :)
A present for my daughter’s 40th she…
A present for my daughter’s 40th she chose it. She loves the brand and its ethics. I was disappointed with the packaging. If I didn’t know it was glaze I would have thought it was a cheap product the way it arrived
9 February 2026
Reply from By Glaze
Hi Sam, sorry to hear this! If you are able to send a photo to shop@byglaze.com so we can look into this we would love to help! We haven't had any comments regarding our packaging before so I am keen to understand if you have received something different to usual. Thank you for flagging this - team By Glaze x
Gorgeous jewellery and phenomenal…
Gorgeous jewellery and phenomenal customer service! Love buying from a female-founded small business too x
20 January 2026
Unprompted review
Reply from By Glaze
Thank you so much! This means so much to us xx
Beautiful necklaces and brilliant…
Beautiful necklaces and brilliant customer service. Thank you!
15 January 2026
Reply from By Glaze
Thank you Ellen, this means so much to us :) x
Bought as a gift for my daughter’s…
Bought as a gift for my daughter’s birthday.
The chain snapped first time she wore it.
Still in the process of acquiring replacement/refund.
14 January 2026
Reply from By Glaze
Hi Clare, thanks for your review - we are so sorry this happened and have already replied and sent a replacement to resolve this very uncommon issue. Please accept our deepest apologies for any disappointment caused, and hope the fast resolution was helpful, thanks x
Reply from By Glaze
Thank you Ben! :)
Excellent service
Excellent service, beautiful jewellery. My moonstone gold ring is absolutely stunning! Thank you By Glaze!
Outstanding; Highly recommended!
4 November 2025
Reply from By Glaze
Wow thank you Noreen, this means the world :) x
Reply from By Glaze
Thank you so much Imogen, so glad you love your earrings :) x
Total scam
Total scam. Placed order over a month ago. Got a confirmation that order was placed. Never received my ring. Money came out of my account, tried to contact them several times and absolutely no response. Will never shop there again
1 October 2025
Unprompted review
Reply from By Glaze
Hey Rhiarna, I am so sorry to hear nothing ever arrived, I have checked the inbox again and cannot see any emails under your name (we always reply to emails within 24-48 hours) - if you have your order number please can you email shop@byglaze.com so we can understand what has happened to your order. Again so sorry, and we look forward to supporting you with resolving this. Thanks, L
Bought a necklace for my partner and…
Bought a necklace for my partner and she absolutely loved it! Really good experience and would buy from again
2 October 2025
Unprompted review
Reply from By Glaze
Thank you! So glad she loved it x
Reply from By Glaze
Thank you Melanie! :)
Lovely earrings
Earrings bought as a present. Arrived quickly and in a presentation box. Recipient was very pleased with quality and wore them straight away.
16 July 2025
Reply from By Glaze
This is so lovely to hear! Thank you Gill :) xx
Signet ring
Recently quite disappointed - I have always liked this brand, and live in my earrings and necklace - however i bought myself one of the signet rings a month or so ago following the birth of my son, and the gold is wearing off already.
4 August 2025
Unprompted review
Reply from By Glaze
Hey Bethan, we are so sorry to hear this and this should not be the case! Please could you email us at shop@byglaze.com and we can help you with this :) x
Just want one of each piece
Best set to wear and you can mix and match sizes! Love these 💗
21 July 2025
Reply from By Glaze
Thank you Irene! This is so lovely to hear xx
Gorgeous necklace but not solid gold.
I really love the design of my Cat Meffan necklace. However, I didn’t realise it wasn’t real gold until I purchased it. I do feel it’s overpriced for it not being solid gold (£98) That said I do love wearing it, I just hope I get my moneys worth.
14 July 2025
Reply from By Glaze
Hey Kelly, thanks for your purchase! It means a lot to us - all our pieces are made with a sustainable gold plating and we never stock anything above £100 in our collections to ensure we have a range that is accessible to everyone. For this necklace in particular we also source sustainable stones/pearls that are ethical but again reasonably priced for our customers. We have explored real gold options but these would sit in excess of £400-500. If you have any other questions please do not hesitate to contact us at shop@byglaze.com
Not prepared to help due to earrings…
Not prepared to help due to earrings being Jon-returnable
30 June 2025
Reply from By Glaze
Hi Vicki, we are sorry for any disappointment caused, sadly our returns policy does not cover earrings refunds due to hygiene reasons unless in the very rare case that the item has a fault. We appreciate your frustration and will always take reviews on board for how we can improve in future x
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