BYD South West Reviews 

our sales person Chicaine was a fountain of knowledge on all aspects of the car we were looking to purchase (Seal udmi) and answered all our questions (sorry thier were quite a few). At no time was she pushy or give any hard sell chat,Chicaine left us to browse at our leisure and made the whole expirience of test drive and buying the car a plesure. thank you full marks from us.

Excellent service from BYD Plymouth, I dealt with Kirsty who was excellent, extremely helpful and knowledgeable. Nothing was too much trouble.
Recommend buying from BYD Plymouth and Kirsty

The staff were good not pushy especially a young guy called Charlie who explained everything. The car is excellent, so far so weell done to all

Your Salesman, Charlie Mountain of BYD Plymouth was so helpful telling my Wife & I all we needed to know about the company & the car we bought.
He explained all the car’s computer layout which seemed very complicated but really wasn’t.

We purchased our BYD seal car two weeks ago, tge service from Charlie Ryan and Jacob have been superb could not fault the way they explained all the fine details regarding the car and have contacted us on numerous times to ask how we are getting on with our new car and if we needed to know anything or any concerns to pop in to see them

From walking into the BYD South West - Exeter showroom to leaving with my new BYD Seal my whole experience has been absolutely fantastic.
Dealing mainly with Ruth with back up from Kirsty and Ryan was a real pleasure, nothing was ever too much trouble.
Picked my new car up on the 8/09/25 and the whilst the handover was seamless it was also very thorough.
The car drives like a dream...one happy chap! :)

Really great service from start to finish. Ruth in sales was a delight to deal with and Ryan too.
No pressure tactics they are helpful, informative and attentive
We would happily recommend BYD Exeter. Some of the older established brands could learn lot from how they operate here.
Thank you for what was a very pleasant purchasing experience.

I bought my Seal U DM-i from BYD South West Exeter after spending some time researching the car online. Gemma and Ryan assisted me during my initial visit to the showroom for a test drive, which led to my purchase, and later during my follow-up visit to complete the part-exchange and handover of my new car. They responded promptly to my questions and emails. Everything was handled very professionally and friendly, and I’d have no concerns recommending the Exeter branch to others.

Great service from Toby, At BYD Taunton.
Toby looked after us from the 1st meeting and test drive of the Seal U comfort model, we had a lovely afternoon, which is why I returned from Barry in Wales to purchase a new vehicle at the beginning of September 2025.
Toby has been in touch a number of times since to see how we are getting on with the car.
I will definitely consider returning to BYD Taunton to purchase another vehicle in the future.
The one thing that can be improved,
The BYD dealership in Taunton is in its infancy, with a small office and car park.
Hopefully it can grow into a bigger dealership.

We came across BYD at a shopping centre and were really impressed with the quality and features, which got us curious about EVs. Visiting the dealership confirmed it for us, Charlie took the time to explain everything clearly, with no pressure at all. He was approachable, answered every question we had, and made the whole process simple. Along with Jacob, he helped us through the sale quickly and smoothly. Picked up our Atto 2 yesterday and absolutely love it. Couldn’t be happier with the service from both of them!

Cannot fault BYD South West - Exeter at all. From my first contact (email) to the collection of my new Seal. Ruth and Ryan were both great. They were knowledgeable, helpful, attentive and responded to my queries very efficiently. Nothing was too much trouble, and the whole process was simple, quick and smooth. I would definitely recommend.

Ruth’s knowledge of the vehicles and professionalism exceeded all the other car dealers we visited. She is friendly and welcoming.

Amazing service from Toby from our first visit right through until we picked up our new car

The total experience was great from start to finish
All of the staff are a credit to BYD, they made the whole buying of my Sealion 7 a very straight forward and pleasant journey

Very informative and descriptive discussion regarding our purchase of our new car with a positive result of a purchase

I had an excellent experience with BYD Taunton. From the very beginning, the team was professional, supportive, and genuinely cared about making sure everything went smoothly. Every step of the process was handled clearly and with great communication, which made me feel confident and valued as a customer.

I want to give special thanks to Kelvin Barbosa, whose support has been outstanding. He went above and beyond to make sure that I was kept informed and that any questions or concerns were taken care of quickly. His professionalism, patience, and dedication really stood out and made all the difference.

If you’re looking for not only a great car but also excellent after-sales service, I can strongly recommend BYD Taunton – they truly deliver.

Fantastic service from Jacob and Kirsty, no pressure but always reactive to our needs. My wife absolutely loves her BDY Surf and that's what's important! ;)

Fantastic service from Jacob and Charlie, no pressure sales just an easy and enjoyable experience. Both guys know their stuff and were very helpful. Love my car.

We called on a Tuesday and collected the vehicle on Thursday. Deven was helpful, fastidious, pleasant and always called back when he said he would, unlike another dealer we were looking to purchase from. A real asset to the dealership. I believe he’s a trainee but he knocks spots off the salesmen we have dealt with in the past, of which there are many. Thank you for a painless transaction.