by Crea® Reviews 

913
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful aesthetic, modern design, and exceptional craftsmanship of the products they purchase. Buyers truly love how sturdy and well-made the furniture feels, mentioning that items maintain their brand-new appearance and comfort even after years of daily use. People also describe the support staff as incredibly kind, proactive, and genuinely dedicated to ensuring every single purchase completely satisfies their specific home requirements. Some reviewers were not happy with shipping issues, noting that packages experienced unexpected transit delays or arrived with accidental damages that required prompt and helpful company assistance.

What people talk about most

Product

Customers had positive experiences with product, often highlighting the exceptional craftsmanship, durable... See more

Quality

Reviewers mention positive feedback about quality, expressing widespread delight with the craftsmanship and... See more

Delivery service

Consumers find delivery service to be marked by great satisfaction, with reviewers highlighting exceptionally... See more

Customer service

Reviewers highlight positive aspects of customer service, describing support teams as exceptionally... See more

Order

Customers consistently note positive experiences with order processes, highlighting the smooth ordering and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two Freja barstools three years ago. The ordering and arriving process was really smooth and the customer service excellent. Now, having owned the stools for a couple of years, I still absol... See more

Rated 5 out of 5 stars

First time shopping with by-Crea and it was a fantastic experience. Top notch customer service. And we absolutely love the Freja stools. They are a perfect fit for our kitchen island. I searched high... See more

Rated 5 out of 5 stars

We have been so impressed with the process, the quality of the product and the customer service, thank you! It can feel rare to find a business that genuinely and personally cares so much about the c... See more

Rated 5 out of 5 stars

Our bar stools are still in excellent condition. Purchased in 2023. The leather seat cushions look as good as new. No signs of wear, despite daily use and the strain from jeans or work trousers. Easy... See more


Company details

  1. Furniture Store

Written by the company

by Crea® is a Swedish furniture design brand. We handmake our products in our factory in Sweden made to order to each customer's choice of fabrics and colors. Check our webpage or instagram @by_crea or www.by-crea.com


Contact info

4.9

Excellent

TrustScore 5 out of 5

913 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(913)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cannot recommend by Crea enough!

Cannot recommend by Crea enough!! They helped me create the perfect bar stools to match a dining set and were fantastic with their customer service promptly replying to emails. Very friendly and helpful, would certainly recommend!!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

By Crea Counter Stools

By Crea is one of the best companies I've dealt with online. Impeccable customer service. The correspondence with me was top notch. And the stools arrived packaged with care and in a timely manner.
I cannot thank the team enough for their masterful skills.
The counter stools are beautiful and and I couldn't be happier with my purchase.
Diane
Port Orchard, WA

21 July 2024
Unprompted review
Rated 5 out of 5 stars

By Crea review

I received my 2 “Freja” barstools a couple days ago. They are MAGNIFICENT! Very classy, stately and just down right beautiful craftmenship! Your company from start to finish was a joy to work with! THANK YOU! I’m positive i will receive many compliments on these bar stools! Worth every pennny!!!

22 July 2024
Unprompted review
Rated 5 out of 5 stars

I LOVE MY BARSTOOLS

I LOVE MY BARSTOOLS! I have been eyeing your barstools for a couple years convincing my husband that’s yours is the only one I want. Every barstools are bulky and yours are very sleek and modern looking.

I bought 5 barstools and remember getting my shipment fast, packaged great and was just so easy to buy. It was a pleasure purchasing and I’m so happy. Thank you for making my style barstools and furniture!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

What a fantastic company

What a fantastic company, an absolute pleasure to deal with. This is my second order and I am sure it wont be my last. Products are so stylish and arrive quickly and perfectly packaged. Customer service is excellent with a lovely personal touch. Highly recommend this Company :)

4 July 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service experience and product!

In the ordering and design process the team were very responsive. They answered all my questions about the various fabrics and sent out samples very efficiently. Once I ordered the made the bar stools quickly and most importantly they are gorgeous and I’m really happy with them.

12 October 2023
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Impeccable Quality

I recently had the pleasure of purchasing furniture from by Crea, and I must say, they exceeded all my expectations! From the moment I placed my order, their service was top-notch. Their level of efficiency and dedication to customer satisfaction is truly commendable. I dealt with Nicole and she was so friendly and helpful..

The quality of the furniture is nothing short of impeccable. Each piece is meticulously crafted, reflecting a chic and modern aesthetic that perfectly complements my home decor. The attention to detail and the superior materials used are evident in every aspect of the furniture. It’s not just beautiful but also sturdy and durable, promising longevity and sustained elegance.

In a market where it’s often challenging to find a balance between style and quality, by Crea stands out as a beacon of excellence. Their commitment to providing outstanding products and unparalleled customer service has made me a loyal customer. i have already placed 2 orders and each experience has been amazing. Already have my eyes on some other pieces ;)

20 June 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Stools

Very happy with our purchase of counter stools! Received very quickly and they are absolutely stunning and exactly as advertised!! Would purchase more items from by Crea in a heartbeat!

11 June 2024
Unprompted review
Rated 3 out of 5 stars

The products are good quality and great…

The products are good quality and great looking. Customer service isn't good and caused an extra £120 charge due to custom duties that were not factored in while ordering, due to a network issue that defaulted the country to a different location than the UK. This couldn't be corrected, although noticed immediately and the charge had to be taken by myself in the end.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Great furniture site

Found by Crea just through a simple online search and so glad I did! Bought the very first piece of furniture from here for my new apartment -- they were extremely communicative throughout the process and I'm so happy with it!

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Love these stools!

My stools arrived to Canada in under two weeks, and I absolutely love them. Great design and extremely well built. Their customer service is very personalized and helpful. Such an outstanding company, highly recommend!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Incredible product with incredible service

I purchased the bar stools for my open plan living / kitchen area. Nicole was helpful and checked that the sizes I had selected would be correct for the height of my counter top before making the chairs. I am very glad she did as the change that was made meant that they fit snug under the counter. The chairs also were shipped to me very quickly and in impeccable condition. Thank you so much Nicole and the team!!!

3 June 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Impeccable Quality!

Sure, here's a glowing review for CREA as a retailer:

---

**Title: Exceptional Service and Impeccable Quality!**

I recently had the pleasure of purchasing furniture from CREA, and I must say, they exceeded all my expectations! From the moment I placed my order, their service was top-notch. Not only did they manage to get my delivery to me faster than anticipated, but they also did so without charging any extra fees. This level of efficiency and dedication to customer satisfaction is truly commendable.

The quality of the furniture is nothing short of impeccable. Each piece is meticulously crafted, reflecting a chic and modern aesthetic that perfectly complements my home decor. The attention to detail and the superior materials used are evident in every aspect of the furniture. It’s not just beautiful but also sturdy and durable, promising longevity and sustained elegance.

In a market where it’s often challenging to find a balance between style and quality, CREA stands out as a beacon of excellence. Their commitment to providing outstanding products and unparalleled customer service has made me a loyal customer. If you’re looking for high-quality, stylish furniture with exceptional service, look no further than CREA. Highly recommended!

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27 May 2024
Unprompted review
Rated 5 out of 5 stars

Great company!

Great customer service and truly a quality product. I live in Los Angeles and received my bar stools within 10 days of my order. So impressed!

28 May 2024
Unprompted review
Rated 5 out of 5 stars

An amazing company to deal with

An amazing company to deal with. Very friendly and timely communications, beautifully built and stunning to look at furniture and, very quick build and delivery. I cannot fault them at all. Thank you to everyone involved.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

Stunning

Stunning! I’m so happy with this purchase. 5 star service from start to finish! The quality is excellent! I’m beyond happy with this purchase! My only remorse is I didn’t buy them sooner!!!! 💗

18 April 2024
Unprompted review

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