The club was busy due to Bank Holiday. The staff were friendly as always. Atmosphere was good and the prize money was enhanced as it was a Bank Holiday special promotion. The package paper and electr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant night out, staff really friendly Thought it very strange that people with electronic boards did not need to shout confirming a win Plus a lot of talking while games going on - not very... See more
Company replied
If you want a night out where you control how much you spend, have a drink & some food, feel safe on your own or have a friendly chat with the staff, then the thrill of a win is a bonus then buzz is f... See more
Company replied
Great games. It food allergies need better explanation as to if the rolls for burgers etc have dairy in and provide alternative milk butter etc as this limits those with allergies to what they can eat... See more
Company replied
Company details
Written by the company
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contact info
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, United Kingdom
- buzzbingo.com
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Dont talk so loud in outer lounge
I know you can talk in outer lounge but why so loud if you want to chat go to the pub
Staff need to ask people to be a bit quieter
12 March 2026
Unprompted review
Reply from Buzz Bingo
Hi there Debbie,
Thank you for your feedback regarding our Feltham club — we really appreciate you taking the time to share your thoughts.
We’re sorry to hear that the noise level in the outer lounge affected your experience. While we do want everyone to feel comfortable enjoying themselves, we also understand how important it is to maintain a pleasant atmosphere for all our guests.
Your feedback will be passed over for us to make any changes we can to improve our services.
We hope to welcome you back again soon for a more comfortable experience.
Kind Regards,
Tia
Customer Reviews Team
Great night out and fun
17 March 2026
Reply from Buzz Bingo
Hi there,
Thank you for your lovely feedback!
We’re so glad to hear you had a great night out and enjoyed yourself in our Middlesbrough club— creating a fun and memorable experience is exactly what we aim for.
We really appreciate you taking the time to share this and hope to welcome you back again soon for another great night!
Kind Regards,
Tia
Customer Reviews Team
Excellent service received as usual
Excellent service received as usual. Excellent prices and nice friendly staff and management
16 March 2026
Unprompted review
Reply from Buzz Bingo
Hi Mark,
Thank you for your support and for taking the time to share your feedback!
We’re delighted to hear that you consistently receive excellent service in our Coventry club and that our prices and team make a positive impression.
Providing great value alongside friendly, welcoming service is exactly what we aim for, so it’s wonderful to know we’re hitting the mark.
We truly appreciate your kind words and look forward to seeing you again soon!
Kind Regards,
Tia
Customer Reviews Team
Always made to feel welcome by staff on…
Always made to feel welcome by staff on the door it's no trouble for any member of staff when anyone needs asst with anything last few weeks I've been on crutches and Josie with long hair has been a diamond please pass on my thanks.
15 March 2026
Unprompted review
Reply from Buzz Bingo
Hi there Kevin,
Thank you so much for your kind words! We're delighted to hear that you always feel welcome when visiting us — our team takes great pride in creating a friendly and supportive environment for everyone.
We’ll be sure to pass along your thanks to Josephine — she’ll be thrilled to know she made such a positive difference.
We truly appreciate you taking the time to share this feedback, and we look forward to welcoming you again soon.
Kind Regards,
Tia
Customer Reviews Team
No they are robbing bustard please…
No they are robbing bustard please please don't visit that site getting reported PAGCOR's
15 March 2026
Unprompted review
Reply from Buzz Bingo
Hi there Luke,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
False Allegation and Poorly Managed Venue
This venue, currently operating as Buzz Bingo, has previously traded under the names Beacon Bingo and Merkur. Despite the change in branding over the years, The same management culture has remained in place. My experience at this club raises serious concerns regarding the conduct, professionalism, and decision making practices of the management team.
I was accused by the general manager of engaging in racist behaviour and was subsequently banned from the premises. This is an extremely serious allegation. However, at no point was I provided with any evidence to support this claim, nor was I informed of any formal investigation being undertaken prior to the decision to exclude me from the club. The accusation appears to have been based solely on hearsay or unverified reports rather than any substantiated facts.
Given the seriousness of such an allegation, it would be reasonable to expect that any responsible management would conduct a proper and impartial investigation before taking such drastic action. No such process was communicated to me, and I was not given a fair or reasonable opportunity to respond to the allegation before the ban was imposed. In my view, this raises significant questions about the fairness, transparency, and professionalism of the management practices at this venue.
False or unsubstantiated accusations of racism are not trivial matters. They have the potential to cause reputational damage and significant personal distress. For such allegations to be made and acted upon without clear evidence or due process demonstrates, at best, a lack of appropriate managerial judgement and, at worst, a disregard for basic standards of fairness.
Separate from this issue, the overall condition and operation of the venue itself appears to have deteriorated considerably. The premises present as tired, poorly maintained, and generally run down. It gives the clear impression of a business that has not invested adequately in its upkeep or customer environment for some time.
The standard of food offered at the venue was also noticeably below what most patrons would reasonably expect from a leisure establishment of this nature. In addition, several members of staff appeared disengaged, unhelpful, and at times discourteous in their interactions with customers. Customer service standards overall seemed low, with little evidence of proactive or professional management oversight.
Taken together, these issues suggest a venue that is poorly managed and struggling to maintain even basic service and hospitality standards. My experience with the management, particularly in relation to the extremely serious allegation made against me without supporting evidence or a transparent process, was deeply concerning and highly disappointing.
Until such time as management practices, staff conduct, and general operational standards improve significantly, I would caution prospective visitors to consider carefully whether this is an establishment they wish to patronise. Based on my experience, the conduct of management and the overall environment of the club fell well below what any customer should reasonably expect.
15 March 2025
Unprompted review
Reply from Buzz Bingo
Hi there,
I hope you’re well.
I am sorry to hear your experience with us has fallen short of your expectations. Unfortunately I am unable to provide any specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look into this.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
Customer support is great easy and fast…
Customer support is great easy and fast withdrawals games variety the best
13 March 2026
Reply from Buzz Bingo
Hi Cameron,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Good luck on the site in the future.
Kind regards,
Olivia
Customer Reviews Team
Not happy boring listening to caller going on & on wish they would get on with playing bingo
Not happy. Buzz bingo Sheffield parkway
Last week my friends account got blocked & could not play her late session she had paid for. Phone c/s they said club should have helped
This week my early was not put on & then my national wasn’t put on
Also another lady didn’t get hers on ! When she told the manager , she just said we are human & make mistakes She is not a nice person &she knew we was not happy , she should have come over to see us . Glen did refund National but that’s not the point. Me & my friend who is 80 have gone since it opened & we do not go to sit through games not playing
The promotions are poor since she came
They are only ever bothered about weekends
& who evers stupid idea it was for that dab & grab needs sacking you are killing our bingo , most staff not all are miserable
I also forgot to say card reader never works good job I had cash
To many links. Wish it would revert back to the good days can’t they see they are loosing customers
12 March 2026
Unprompted review
Reply from Buzz Bingo
Hi there Theresa,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Answered all my questions
11 March 2026
Reply from Buzz Bingo
Hi there,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Kind regards,
Tia
Customer Reviews Team
Do not use buzz bingo
Do not use buzz bingo they allowed me to deposit and was unable to play anything on there site until I verify my account problem is they make it difficult to do so refusing all ID I have sent and now refuse to give my money back stay clear
9 March 2026
Unprompted review
Reply from Buzz Bingo
Hi Paul,
I hope you’re well.
I am sorry to hear of any issues regarding your account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Wish I could give zero stars
Wish I could give zero stars. We came here today with my partners elderly mother , not knowing anything besides the opening times of the bingo hall. The lady was having a vape break and almost didn’t move to let us in. We asked if we could play bingo but she simply snapped and said no. When we asked why she said it’s not on and went to go back to vape. Incredibly rude and snappy. My elderly mother in law then asked politely if she could use the toilet as she struggles to hold her bladder and she refused unless she signed up to a membership . After how rude she was we simply left and won’t be returning. What was supposed to be a lovely , rare outing as a family turned into tears and almost a Toliet accident . I think the woman’s name was Jo, I really hope her vape break was worth an elderly woman in tears
8 March 2026
Unprompted review
Reply from Buzz Bingo
Hi Chloe,
Thank you for taking the time to share your experience with us. I am truly sorry to hear of any disappointment during your visit to Buzz Bingo Scunthorpe.
It is disappointing to learn that our service did not meet your expectations and that you felt unwelcome.
We strive to provide a friendly and accommodating environment for all our guests, however as we are a gambling company we can only allow members into our clubs to ensure that we have a record of everyone in the club which would be why you were advised you do need to be a member to enter.
Please accept our sincerest apologies for any distress caused to you and your family.
We hope you might consider giving us another chance in the future to provide the enjoyable experience you were looking forward to.
Thank you again for bringing this to our attention.
Kind regards,
Tia
Customer Reviews Team
Absolutely awful visit to buzz bingo in…
Absolutely awful visit to buzz bingo in Swindon, 70% of the food menu was out of stock, pizzas were burnt with NO cheese on as they had ran out, we were only told after we paid and waited that the food wasn’t available, only to be told that we would be refunded to our cards and to pay and order again!! The staff were rude and not helpful in the slightest, the bingo caller was shouting at people for talking quietly, I’ve never experienced anything so awful at a bingo hall i definitely won’t be returning or recommending this awful place to anyone
7 March 2026
Unprompted review
Reply from Buzz Bingo
Hi there Natalie,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Swindon club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Aiden,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Doncaster. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Reply from Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Liverpool. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
poor money prizes
3 March 2026
Reply from Buzz Bingo
Good morning,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear our prize money did fall short of your expectations, we strive to provide the best prize money possible. Please do note in our clubs this can be affected by a number of conditions including admissions.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider playing with us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
Reply from Buzz Bingo
Hi Jake,
Thank you so much for the fantastic review!
We’re thrilled to hear you enjoyed the hosts, the games, and the overall service.
It means a lot to us that you had such a brilliant experience.
We can’t wait to welcome you back for more fun soon!
Kind Regards,
Vicky
Customer Reviews Team
Parked on what is attached to free…
Parked on what is attached to free Wigan car park . Was fined £60 little to no signage to indicate was not council car park as you have to enter and leave by council car park entrance. Absolutely shocking . Turned out owned by Buzz - don’t deserve to be in business with this trickery . Shame on you . Update I have contacted your customer service and was told you have no control over car park . You decided to appoint them so I feel you have a moral duty to ensure adequate signage and warning on your car park which you are not doing . Have one way in and out via a free council car park is ambiguous and is designed to catch people out with heavy fines ****update I contacted your team as prompted and they told me they could do nothing as the parking was outsourced however when I paid the £60 fine the payment receipt was sent by BUZZ BINGO ! £60 for parking early on a Saturday morning the only car on the car park , no impact whatsoever on your business . Complete scam designed to catch people out who think they are parking on a free council car park .
14 February 2026
Unprompted review
Reply from Buzz Bingo
Hi Claire,
I hope you're well.
Thank you for taking the time to leave us a review for our Wigan Club.
Our car parks are handled by external companies and are only for players who are visiting us in club, if you are not a member joining us in club you are likely to receive a parking fine as outlined on the signage.
Should you wish to discuss this further please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Tia
Customer Reviews Team
This is the first time I've been to…
This is the first time I've been to buzz bingo. We went as group myself & bunch of friends. What a great night we had. We will definitely be back
25 February 2026
Unprompted review
Reply from Buzz Bingo
Hi Sandra,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Maidstone. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
What the Buzz?
This has to be the worst establishment I've ever been in. It was dirty - I mean 'crud' dirty! The bingo board on my table was so dirty & sticky I couldn't close the shutters over the numbers. There was about 20 something players in the room but 1 person won 85% of the entire evening, a bunch of people on the other side of the room messed around & continued to chat throughout so there was no staff to ask them to be quiet because the caller clearly wasn't bothered, & we ordered food & drink but had to ask where the drinks were half an hour after ordering. The flyer said £3 for the night but it was over £10 & I will never go again. I needed to have a shower after being in there! Absolutely minus out of 10!
26 February 2026
Unprompted review
Reply from Buzz Bingo
Hi Terrie,
I hope you're well. Thank you for taking the time to leave us a review for our Dover Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Reply from Buzz Bingo
Hi Dawn,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Peterborough. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
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