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BuyWinesOnline.com Reviews 

157
•
TrustScore 4 out of 5

4.1

Wine Store
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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, reviewers had a great experience with this company. Customers often mention the exceptional wine selection, very fair pricing, and secure packaging that ensures bottles arrive safely without damage. People frequently share that the support team is extremely friendly, prompt, and quick to resolve any questions or address order updates. Some reviewers were not happy with delivery delays, carrier errors, and receiving warm packages during the summer heat. Additionally, a small group of consumers mentioned encountering unexpected return shipping fees and frustrating support interactions when problems arose with their orders. Others noted that tracking down missing shipments required extra effort and communication with the staff.

What people talk about most

Customer service

People report positive experiences with customer service, often highlighting responsive, helpful, and sweet... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions. While... See more

Delivery service

Consumers find delivery_service to be ambiguous, with highly mixed experiences regarding shipping times and... See more

Order

Reviewers highlight ambiguous aspects of order processes, with experiences varying greatly among consumers.... See more

Price

Users describe positive interactions with price, noting very fair and competitive pricing as well as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer here. I was excited to see they had some of my favorite sparkling wines I haven’t had in years. They were out of stock of one of my items and Lupe emailed me promptly to explain. She... See more

Rated 5 out of 5 stars

I ordered wine as a Christmas present on December 3rd and I put the incorrect address on the order. I emailed them the very next morning and Lupe addressed it correctly and sent me an email noting th... See more

Rated 5 out of 5 stars

FedEx failed to deliver my wine for over a week. After many calls to them with no positive results, I contacted your organization and your representatives were quickly responsive to the situation, and... See more

Rated 5 out of 5 stars

I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good peopl... See more

Company details

  1. Wine Store

Written by the company

BuyWinesOnline.com is your one-stop-shop for all online wine purchases. At BuyWinesOnline you can browse, buy, and get wine delivered all around the country.

Contact info

4.1

Great

TrustScore 4 out of 5

157 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(157)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great pricing and most service!

Great pricing and most important customer service.
Kristina was a big help, let me know my delivery details and answered all questions in a timely fashion.
Really appreciated the service!

23 October 2025
Rated 5 out of 5 stars

One Of The Best Online Retailers Around...

Excellent & highly versatile selection, very fair & competitive pricing, super-friendly staff (especially Haley), super-fast shipping, and a great business to deal with for your fine wine needs (at all price-points). Nick is also very helpful, courteous & accommodating. Highly recommended. A+ and 5-star business. Check them out...

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Immediate attention.

I voiced my concern that my shipment was delayed, got an immediate response that FedEx had a delay. Shipment came the next day. Very courteous service. Wines are always exactly what I want. Good people

16 September 2025
Rated 5 out of 5 stars

Great experience

Great experience! I initially put down the incorrect address. It was immediately corrected through an email and confirmed. Great customer service.

8 September 2025
Rated 5 out of 5 stars

Easy to order

Easy to order.
When the delivery address was wrong, I messaged the staff, and it was corrected immediately.

29 August 2025

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