Great quality product and good delivery service. I bought 2 of the 1200x600x9mm acoustic mats for a project to soundproof a wildlife camera trap. Not your usual building project but the requirement... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered fifteen sheets of 25mm Celotex. 2 weren’t filled properly with foam. I rang the company who said they are normally checked before leaving the warehouse. They apologised and delivered two mor... See more
Company replied
We bought some 12mm Acoustic mat and used it to deaden the noise from an air compressor which sits under our workbench. I cut a board to sit in front of it and stapled the mat to the board. It wo... See more
The insulation was exactly as described delivery promised to be in two days and it was think it was about 19-20 hrs. I found good comps to deal with 👍🏻
Company details
Written by the company
Welcome to BuyInsulation.co.uk, the leading independent North West distributor of Thermal and Acoustic Insulation, Fire Protection and Trace Heating. BuyInsulation specialise in the supply of all types of Insulation, Metal and Ancillaries related to the Industrial, HVAC, Marine and Acoustic markets, with competitive pricing combined with next-day delivery on stock items.
Contact info
Unit 1 Newstet Road, Knowsley Industrial Park, L33 7TJ, Liverpool, United Kingdom
- 03301336613
- sales@buyinsulation.co.uk
- buyinsulation.co.uk
4.7
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Heat Pump insulation.
Extra K-Flex ST pipe insulation for my Heatpump pipes. Competitively priced, easy ordering system and very quick delivery.
30 June 2025
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear that you found the K-Flex ST pipe insulation competitively priced and that the ordering process was smooth. It's great to know your delivery arrived quickly too. We appreciate your support and look forward to serving you again!
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear that our staff made a positive impression. I'll be sure to pass your compliments on to the team they'll be delighted to hear it.
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear your order was delivered promptly and that you were pleased with the service.
Best regards
Buy Insulation Customer Care Team
Very quick turnaround on the order
Very quick turnaround on the order. Items received as ordered. What more can I ask for.
10 June 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your kind feedback! We're thrilled to hear that your order arrived quickly and exactly as expected. If there's ever anything else you need, we're always here to help. Looking forward to serving you again!
Best reagrds
Buy Insulation Customer Care Team
I ordered k flex insulation pipes for…
I ordered k flex insulation pipes for my diy project. I received everything in good condition in a big box 2 days later. I am satisfy with the delivery of this company.
12 June 2025
Unprompted review
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear that your K-Flex insulation pipes arrived in good condition and that you were satisfied with the delivery. We appreciate your support and hope your DIY project goes smoothly!
Best regards
Buy Insulation Customer Care Team
Prices were very competitive and quick…
Prices were very competitive and quick delivery
2 June 2025
Unprompted review
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear you found our prices competitive and were happy with the quick delivery. We appreciate your support and look forward to serving you again!
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you're happy with the product, price, and delivery. We truly appreciate your support and look forward to serving you again!
Best regards
Buy insulation Customer Care Team
Excellent quality product range.
5 June 2025
Unprompted review
Reply from Buy Insulation
Thank you! We're glad you’re pleased with the quality of our product range. Your feedback means a lot to us!
Best regards
Buy Insulation Customer Care Team
Reply from Buy Insulation
Thank you! I'm glad you were satisfied with the service.
Best regards
Buy Insulation Customer Care Team
EXCELLENT COMPANY TO DEAL WITH
EXCELLENT COMPANY TO DEAL WITH, BRILLIANT PRODUCT, SERVICE AND DELIVERY
5 June 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you were happy with our product, service, and delivery. We truly appreciate your support!
Best regards
Buy Insulation Customer Care Team
8mm matting for home pt gym
Product was super heavy duty.
Superb for my gym
30 May 2025
Unprompted review
Reply from Buy Insulation
Thanks so much! Glad to hear it's working great for your gym. Appreciate the feedback!
Best regards
Buy Insulation Customer Care Team
Brilliant service from our initial…
Brilliant service from our initial enquiry to delivery - so good we are
Placing a further order Thank You
4 June 2025
Unprompted review
Reply from Buy Insulation
Thank you for the kind words! We're thrilled to hear you were happy with the service from start to finish. We really appreciate your continued support and look forward to your next order!
Best regards
Buy Insulation Customer Care Team
Great Service.
30 April 2025
Unprompted review
Reply from Buy Insulation
Thank you! I'm glad you're happy with the service. If there's anything else you need or if you have a specific question or request, just let me know!
Easy to use website
Easy to use website, quick delivery at a reasonable price! Will be returning in the near future for sure!!
10 May 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our website and service. We look forward to having you back again soon!
Reply from Buy Insulation
Thank you so much for your kind feedback! We're really glad you’re happy with the item and our service. Hope to see you again soon!
EASY TO FIND WHAT I NEEDED ON THE…
EASY TO FIND WHAT I NEEDED ON THE WEBSITE AND FAST DELIVERY AT A REALLY GOOD PRICE
9 May 2025
Unprompted review
Reply from Buy Insulation
Thank you for your great feedback! We're glad you found what you needed easily and that your order arrived quickly at a good price. We appreciate your support!
I haven't received my order
6 May 2025
Reply from Buy Insulation
We're really sorry to hear that you haven't received your order. Please send us your order number so we can look into this right away and resolve the issue for you. Thank you for your patience!
Reply from Buy Insulation
Thank you for your feedback! We're glad to hear the insulation boards met your expectations and arrived on time. We appreciate your support!
Best regards
Buy Insulation Customer Care Team
Excellent Insulation & Buying Experience
The insulation is rubberised and has self sealing tape - it is excellent and far better than the foam insulation. The price is also extremely competitive and delivery was very quick. Thoroughly recommend.
1 April 2025
Unprompted review
Reply from Buy Insulation
Thank you so much for your thoughtful review! We're delighted to hear that you're impressed with the rubberised insulation and self-sealing tape. It's great to know you found it superior to foam insulation and were pleased with our pricing and delivery. We truly appreciate your recommendation!
Best regards
Buy Insulation Customer Care Team
Rubbish complaints handling
Pipe insulation so tightly crammed in the box that the adhesive strip had stuck all the insulation together in to a useless mess. I emailed on the day with pictures and they have ignored me. They also don’t pick up the phone
10 April 2025
Unprompted review
Reply from Buy Insulation
We're very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service we aim to provide. Thank you for bringing it to our attention—we take feedback like this seriously.
Best regards
Buy Insulation Customer Care Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.