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Rated 2 out of 5 stars

No customer service. Left multiple messages on their help line press #1 for sales, Press # 2 for customer service. After pressing #2 got message that all representatives were busy, please hold, i did... See more

Rated 1 out of 5 stars

Horrible lead service. Leads are never verified and obvious false information are submitted all the time without verification. Phone number does not work for BuyerZone and you cannot get support via... See more

Rated 1 out of 5 stars

Received 50+ phone calls- none of them local to install alarm system in home. Finally quit answering after over half wanted my personal information and one even ran a hard request on my credit without... See more

Company replied

Rated 1 out of 5 stars

It really wasn't made clear that you'd be giving my phone number to multiple companies and they'd all be calling me! The whole reason I filled out the information was because it said you would be send... See more

Company details

  1. Business to Business Service

Information provided by various external sources

BuyerZone helps simplify complex buying decisions. Since 1992, the company has connected millions of businesses with thousands of quality sellers for hundreds of products and services. Buyers save time and money on important purchases by receiving free price quotes and buying advice from sellers who best meet their needs. BuyerZone is a Purch brand and is headquartered in Waltham, Massachusetts.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

278 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

Honest opinion

Honestly, too many questions on very beginning. Leave questions about personal information for later. The reason I didn't get any further was just that. Let people see what you offer before asking all those questions
PLEASE

26 September 2015
Unprompted review
Rated 3 out of 5 stars

Good

Good reviews but the vendors you suggest are located about 2000 miles from where I live so they won't be of any use. I did provide my zip code so don't understand these suggested retailers..

25 September 2015
Unprompted review
Rated 1 out of 5 stars

No help

They called me to tell me they had 2 different providers willing to insure my business for general liability insurance and 3 hours later all I got was 2 emails stating that both ins. Providers could not help me. Well that's fine but it was a waste of my time and time is money. They should have contacted the providers before the even spoke to me at all.

25 September 2015
Unprompted review
Rated 1 out of 5 stars

Don't force customers to talk to sales reps

I only wanted to look at pricing. I am in the very beginning stages. I am not interested in speaking to a sales rep.

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Hi Wendy --

We would expect the vendor to reach out to you via email too. Hope that will help you as you do your research.

The BZ Team

Rated 2 out of 5 stars

not good

received one call and when they found out it was a one-time job, the vendor no quoted

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Hi Alan,

Since we matched you with three total vendors, hopefully they will get in touch with you today. Apologies for the slow response thus far.

The BZ Team

Rated 2 out of 5 stars

Bombarded

Felt a little mislead. Filled out the questions and was told I would receive online information. Silly me, expecting that. Instead, I walked into my office at 8:20 AM and there were already vendors on the phone. By 10 AM I'd had 5 calls, some local, some national. Not really what I was looking for. Don't have the time to spend all day on the phone listening to sales pitches. Would prefer to have received emails with information about the vendor and then choose who I want to speak with.

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Hi Melissa --

Because a phone system is a very complicated purchase - our vendors generally need to speak with you to confirm some final details and provide a price quote. Most also follow-up with an email. Thank you for the feedback, though - we are definitely looking into ways to address your concern.

The BZ Team

Rated 1 out of 5 stars

Too many steps. Process takes too long

Why do you overcomplicate what should be a simple process? After it took so long to get a response from you I went online and found what I was looking for from an open market place before ever receiving a response from your service.

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Hi Josh --

Since you submitted your request last night - I would expect the vendor we matched you with to reach out today. Sorry it wasn't sooner - but perhaps having another option compare will be helpful.

The BZ Team

Rated 5 out of 5 stars

Very quick response

Very quick response to my query on price and availability

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Great - thanks, Chris!

Rated 4 out of 5 stars

The response from the site has been very timely.

I am on the run for the next few days to meetings and to events when I cannot have my phone on. There wasn't a place for me to explain that emails will be the best way to work with me. I can digest the information as my time permits and then call or email back to the company.

We shall see how this works as I begin to hear from the companies.

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Thanks for the positive feedback, Lynette. We are definitely considering ways for people to indicate their preferred contact method in the future.

Rated 1 out of 5 stars

no help whatsoever

I was promised to be contacted with quotes after filling in information about our needs, and there was NO QUOTE, just telling me to call a phone number and talk to more people.

What a total waste of time.

25 September 2015
Unprompted review
Rated 5 out of 5 stars

I am glad I chose to contact you by my internet search.

I was happy with your selection and I was contacted by three vendors. it really was an efficient and effective way to work with an online service that sources the requirements for me. It saved me valuable time and effort!

Barbara Rose

25 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Glad to hear it, Barbara!

Rated 2 out of 5 stars

Problem

I cannot get the "hot tub buyers guide" listed in your email?

24 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Sorry about that, Stan. We just sent you an email with a link to it. Hope that helps!

Rated 1 out of 5 stars

If you want to be inudated with overly aggressive sales people...

This is a great choice if you enjoy dodging phone calls and drop in visitors.

24 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Hi Kate --

Sorry you did not enjoy your experience. Our copier dealers follow-up very fast, and because they often have local dealers, they stop by from time to time to try and help. We will share this feedback with our partners.

Thank you for the feedback.

The BZ Team

Rated 4 out of 5 stars

Seems like a great resource for anyone buying heavy equipment

I was cruising the Web looking for used lift trucks and found this site. After entering my info, I was contacted shortly with some references and resources to better prepare me for my purchase. Very swift and helpful.

24 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

That's what we like to hear! Glad we could help.

Rated 1 out of 5 stars

Unfortunately I had to give one star

Because otherwise I would have given 0. I was stupid enough to enter my information into this baloney web-site, and lo and behold, I got bombarded with phone calls on my work line. They would just not stop calling, so I had to block their numbers. Great service if you enjoy spam.

24 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Audrey --

This is something we definitely don't like to hear. Please call us at 888-393-5000 and we can help. Many people find the quick follow-up from our phone systems vendors a great experience - we apologize that you do not feel the same way.

The BZ Team

Rated 2 out of 5 stars

no locals

It was advertised as a local network but none of the replies were local?

24 September 2015
Unprompted review
BuyerZone logo

Reply from BuyerZone

Hi Chad --

Our goal is to always provide a few options - companies that are local and national ones who can serve your area. Hopefully the three vendors we did connect you with will provide you some good options to consider.

Thanks for the feedback and for using BuyerZone.

The BZ Team

Rated 3 out of 5 stars

too much information

I am concerned that I will now be pelted with solicitations and put on someone's call list. If that happens, I will NOT be happy

24 September 2015
Unprompted review
Rated 4 out of 5 stars

Quick turnaround.

Very good service, quick and efficient. Would definitely use again and highly recommend.

24 September 2015
Unprompted review

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