Buyer's Agent Institute Reviews 244

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, clear communication, and professional yet warm demeanor. Many people highlight the excellent customer service, noting that their questions are answered with patience and clarity, and that the team goes above and beyond to ensure success. The overall service is frequently described as well-organized, insightful, and supportive, with consumers appreciating the valuable guidance and the ease of understanding complex information. However, some customers also noted dissatisfaction with the student support service, describing it as unresponsive and unhelpful, with emails going unanswered and queries being dismissed. These reviewers felt that the company prioritized revenue over student support and was inflexible in addressing feedback.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness and expertise. Reviewers... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers praise the clear... See more

Customer service

People report positive experiences with customer service. Many customers praise the clarity and helpfulness... See more

Service

Consumers find service to be positive. Many reviewers highlight the exceptional training and support, with... See more

Based on these reviews

Rated 5 out of 5 stars

Yesterday I did my onboarding with BAI, and I found Billie to be clear about our requirements at this early stage of the program. The experience so far has been impressive in its delivery, support,... See more

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Rated 5 out of 5 stars

I just wrapped up my onboarding call with Billie, and I couldn’t be more impressed. She was incredibly thorough and took the time to clearly explain how the modules work, as well as the wide range of... See more

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Rated 5 out of 5 stars

The information provided was clear, and Billie was a very open and welcoming presenter. I've completed a few modules of the course and am finding it well laid out, interesting, and I like the Take... See more

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Rated 5 out of 5 stars

Going through the mentoring clinics with Hali. What a wonderful and fulfilling experience. I thoroughly enjoy every minute. Hali also leads my checkpoint session and Hali is great at keeping me motiva... See more

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Rated 4 out of 5 stars

The course was insightful and loaded with information. What struck me more, was the community that this company forms by means of live and recorded sessions, networking events, dedicated and active f... See more

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Rated 5 out of 5 stars

I’ve just completed my Rapid Course with Buyer’s Agent Institute! I couldn’t be happier.. especially with my Coach and Mentor Hali Gabardi.. she was absolutely awesome.. and always went over and abov... See more

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Rated 5 out of 5 stars

I have done many courses before - the BAI Rapid is something special. The support from the team, the clinics and the online content is superior. I have changed as a person since joining this progra... See more

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Rated 5 out of 5 stars

Hali is a great facilitator and coach. This was my first checkpoint call and I was feeling rather overwhelmed and directionless. Hali walked me through a strategy with actionable steps which gave me m... See more

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Rated 5 out of 5 stars

I have really enjoyed the few training sessions I have done with Hali but a change in my worl schedule made it impossible for me to continue with them. However BAI has been very pro active in checking... See more

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Rated 5 out of 5 stars

The Monthly CheckPoint Call with Hali (like Bali) is just the thing to keep you on track. Jumping on a call with with other aspiring BA's, working it all out just like you and being able to openly cha... See more

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Rated 5 out of 5 stars

Billie was absolutely fantastic. She took the time to clearly explain each step of the process and made everything much easier to understand. Her communication was clear and professional, and she prov... See more

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Rated 5 out of 5 stars

Had my BAI onboarding session this evening with Billie! She was super insightful, the educational pathway was outlined clearly and questions I had in my mind were answered before having to ask them. L... See more

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Rated 5 out of 5 stars

Hali runs her checkpoint sessions with so much useful information and guidance. She has provided clarity in every session and will do almost anything to help you to succeed!

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Rated 5 out of 5 stars

Billie was great with the Onboarding pathway Call. Explained everything clearly and clarified everyone's questions. I now have a clearer understanding for what will happen moving forward in the traini... See more

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Rated 5 out of 5 stars

Just had a great session with Billie for our onboarding call. It was a great help and get me started and on my way to becoming a Buyers Agent. Very professional and informative. Kylie Blake, Melbo... See more

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Rated 5 out of 5 stars

Just enjoyed a brilliant Checkpoint Call with Hali. As a complete beginner the conversation hit a lot of questions i hadn't yet formulated, and has inspired me to get going! Thanks Hali you were wonde... See more

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Rated 5 out of 5 stars

BAI have been super supportive right from the very start, Early days with the program but everything so far has been relevant and informative. I learnt a lot from Billie's session. Thanks Guys.

Company replied

Rated 5 out of 5 stars

Hali is an excellent mentor every session with adds so much value to my journey, it's unbelievable. No regrets for starting the BAI program and thanks to the team for assigning me to Hali's classes.

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Rated 5 out of 5 stars

Attended a wonderful clinic about all things STASH BA. Hali and Marty were very knowledgeable, friendly and great to learn from. Also loved the free templates and all the new tools that are being brou... See more

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Rated 5 out of 5 stars

Billie was well prepared and definitely knows her content well. Was able to easily address all my questions andI liked that she was very succinct in delivering the content to help me in getting star... See more

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Rated 5 out of 5 stars

This truly feels special! As someone who's brand new, I’m excited for this fresh start—and the support I’ve already received has been absolutely incredible.

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Rated 5 out of 5 stars

Great cohort of teachers - really do have the people, tech, data and digital, and SMEs to kickstart your career as a buyers agent. Learnt so much in short period of time.

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Rated 5 out of 5 stars

All the team at BAI who I've had interactions with to date have been tremendously helpful and generous with their time. If getting into the industry I couldn't recommend them more.

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Rated 5 out of 5 stars

Billie was very clear and precise in our Onboarding Session. There is a lot of information to take in at first and I am a bit nervous as this has to work for me.

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Rated 5 out of 5 stars

Hali's monthly checkpoint call provided a wealth of additional, useful information. Hali generously provides insights backed up with industry experience, passion and humour. Looking forward to the nex... See more

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Rated 5 out of 5 stars

I like how clearly Billie explained the pathway. The sessions not be missed and what each session means for us. Thank you again. Looking forward.

Rated 5 out of 5 stars

Billie was very concise and clear in her explanations. She was very enthusiastic and answered all my questions with great depth! Awesome onboarding experience with BAI!

Company replied

Rated 5 out of 5 stars

Hali is down to earth and real. I was struggling with the online self directed RE course. Hali really helped me to break through my barriers. I will really miss these coaching sessions

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Rated 5 out of 5 stars

Billie just onboarded us to the BAI Accelerator program. Explained all of the intricacies, emphasised and reemphasised the level of support available to us, and gave us confidence to get stuck into th... See more

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Rated 5 out of 5 stars

Hali answered my question/s perfectly and helped shape my thoughts on the next few steps on my buyers agent journey

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Rated 5 out of 5 stars

My onboarding experience with Billie was very well organised and she was able to answer the questions I had without hesitation. I feel confident to take on this new project.

Company replied

Rated 5 out of 5 stars

Kye was straight forward, direct and provided relevant information 👌 regarding my inquiries. Kye also confirmed a follow-up appointment prior completion of our call today Thank you 😊 🙏🏻

Company replied

Rated 5 out of 5 stars

Amazing call from Hali on checkpoint call, loved it, so insightful around negotiations and her strategy, approach to auctions.

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Rated 5 out of 5 stars

Billie was extremely thorough and so lovely to speak to. She was approachable and very personable. Rati

Company replied

Rated 5 out of 5 stars

Hali is so open and really explains things so simply and her knowledge is incredibly valuable for a new BA. Thank you.

Company replied

Rated 5 out of 5 stars

Intro call from Billie was great. Very clear instructions on next steps and provided confidence in making the decision to join BAI.

Company replied

Rated 5 out of 5 stars

Great great session by Hali. Pls continue the stash Monday courses. This is Karthik Menon (Bai rapid )

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Rated 5 out of 5 stars

Very friendly and approachable. Provides as much feedback as possible and is open to offering relative connections in the industry.

Company replied

Rated 2 out of 5 stars

When I initially did this review I was excited about learning and it had only been a couple of weeks. Where I was constantly encouraged to leave a review. I have since decided to edit my review after... See more

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Rated 5 out of 5 stars

Billie was full of information. Her delivery of it was clear and very easy to understand,

Company replied

Rated 5 out of 5 stars

Billie was super clear and shared super usefull information and she was really helpfull with all the questiones asked!

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Rated 5 out of 5 stars

Fantastic program and mentoring. Shout out to Hali - she's an amazing mentor - friendly and knowledgeable.

Company replied

Rated 5 out of 5 stars

Professional and well organised intro session, felt like it was personal and that I could ask any questions if needed

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Rated 5 out of 5 stars

Great first introduction session by Billie. Very well explained. Looking forward to this joirney

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Rated 5 out of 5 stars

The coaches are really good, always ready to help and encourage you achieve better.

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Rated 5 out of 5 stars

BAI is a great team with amazing support. Looking forward to getting certified.

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Rated 5 out of 5 stars

Hali has a welcoming personality that puts everyone at ease. She’s knowledgeable about the industry, and her friendly communication makes learning enjoyable.

Company replied

Rated 5 out of 5 stars

Clear Onboarding Session Billie explained the onboarding process very clearly and answered all the questions

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Rated 5 out of 5 stars

Wonderful information, had all my questions answered, great networking with other BAs and wonderful resources. Thanks so much.

Company replied

Rated 5 out of 5 stars

Billie was very methodical and composed presenting a warm demeanour where she created a safe space for questions.

Company replied


Company details

  1. Career and Education Provider
  2. Real Estate Agency

Written by the company

Cutting-edge systems, training and support. Providing incredible connections and opportunities for anyone who wants to join the industry and grow their career as a Buyer’s Agent. We value the importance of teamwork and believe everyone deserves a fair go, to become an agent of change.


Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

This has been game changing

Having limited knowledge within the Real Estate industry aside from buying and selling my own properties, I have walked away with tangible skills to be a successful Buyers Agent and have been able to use these before finishing the course. The BAI team have helped with every aspect of setting up my BA business, and the training has been exceptional. I would highly recommend the Buyers Agent Institute if you're looking for a new career path.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Follow up

Enjoying the introduction Billie took her time an explained the information greatly amid her access issues.

10 March 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Cheers Miguel! We look forward to seeing where this journey takes you. BAI Team

Rated 5 out of 5 stars

Very informative and set a clear path…

Very informative and set a clear path to what is next. I liked the group setting and being able to see and interact with some of my peers within the program.

10 March 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Welcome aboard Kate! BAI Team

Rated 5 out of 5 stars

The entire experience was incredible

The entire experience was incredible. Onboarding with Billie was excellent. The training is the best I’ve experienced. I was recommended by a friend. So happy I enrolled.

15 January 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Welcome to the BAI fam James! BAI Team

Rated 5 out of 5 stars

Intro call from Billie was great

Intro call from Billie was great. Very clear instructions on next steps and provided confidence in making the decision to join BAI.

3 March 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Cheers Jacquie! We cannot wait to see where this journey takes you. BAI Team

Rated 5 out of 5 stars

Awesome experience...

Awesome experience... thanks Billie... looking forward to my journey ahead.

24 February 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Welcome to the BAI family!

Rated 5 out of 5 stars

BAI Onboarding

Yesterday I did my onboarding with BAI, and I found Billie to be clear about our requirements at this early stage of the program. The experience so far has been impressive in its delivery, support, and access to the course's content and timeframes. This allows you to pace yourself, avoid feeling overwhelmed by information, manage your time, and still run your business and attend to your family's needs.
Michelle T

4 February 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Cheers Michelle! Welcome to the BAI family!

Rated 5 out of 5 stars

Billie was great with the Onboarding…

Billie was great with the Onboarding pathway Call. Explained everything clearly and clarified everyone's questions. I now have a clearer understanding for what will happen moving forward in the training. Thanks Billie, you were amazing!

4 February 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Thank you Alkira! Welcome to the BAI family!

Rated 5 out of 5 stars

Clarity

I like how clearly Billie explained the pathway. The sessions not be missed and what each session means for us. Thank you again. Looking forward.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

BAI onboarding session - new student

Had my BAI onboarding session this evening with Billie! She was super insightful, the educational pathway was outlined clearly and questions I had in my mind were answered before having to ask them. Looking forward to 2026 being my year for a Career change !

7 January 2026
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Welcome onboard Emma! We look forward to seeing where this journey takes you. BAI Team

Rated 5 out of 5 stars

Billie was very concise and clear in…

Billie was very concise and clear in her explanations. She was very enthusiastic and answered all my questions with great depth! Awesome onboarding experience with BAI!

16 December 2025
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Cheers Shiv! We are very excited to have you onboard. BAI Team

Rated 5 out of 5 stars

Monthly Checkpoint calls are so worthwhile!

After finishing the rapid accelerator course a month ago I joined a monthly checkpoint call tonight and am so glad I did! I didn't have my own questions prepared but hearing other's questions and Hali's detailed and instructive responses provided some great insights and reminded me of areas I need to revisit from the rapid course. Hali shared her experiences and delivered expert advice that is invaluable for me and reignites my passion to pursue this BA path. I can't wait for the next one!

8 December 2025
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Cheers Nicole! Thank you for the wonderful review, we cannot wait to see where this journey takes you. BAI Team

Rated 5 out of 5 stars

Monthly checkpoint call with Hali

Awesome call so much take out for a newbie and Hali was so generous with her time over and above the allotment giving me some great tips and insight as I start my BA journey. See you next month Hali😀

18 November 2025
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Thank you Simon! Cheers for such an amazing review. BAI Team

Rated 5 out of 5 stars

Monthly checkpoint

The monthly check point was great. A lot of questions have been answered and helpful to know.

10 November 2025
Unprompted review
Buyer's Agent Institute logo

Reply from Buyer's Agent Institute

Cheers Andrew, thank you for the wonderful review! Keep up the great work! BAI Team

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