Buyback Surgeon Reviews 162

TrustScore 4.5 out of 5

4.7

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Rated 4 out of 5 stars

Update: owner reached out and worked with me to find a fair solution. He took pride in his company and helped find a middle ground. They will con you in the condition of your item. Find ways to lo... See more

Rated 5 out of 5 stars

I sold my IPad to Buyback Surgeon and I have to say it was the BEST experience. They are very nice and professional. They kept me up to date on everything. I received a great offer compared to other c... See more

Rated 5 out of 5 stars

Buyback surgeon made it easy to ship to them, and track the process of where they were at looking at my phone. Once they had assured it was working and perfect they sent the money through PayPal effic... See more

Company details

  1. Electronics Store
  2. Cell Phone Store

Written by the company

We buy back new, used, and broken iPhone's and Smartphones for cash value! We are known for our unbelievably fast payment and free shipping. Feel free to visit our website for a custom quote! :)


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I sold a iPhone I had and it was so…

I sold a iPhone I had and it was so much easier this way for me. I am a regular seller on EBay and found this to be much easier and faster for me. Payment was fast and communication was fast if I had a question. Will use again .

13 May 2021
Unprompted review
Rated 5 out of 5 stars

Great service, prompt payment

Thought this might be a scam since they were the highest pay offer. However after sending my iPhone in. Great price, and service. Communication was great as well over email. I recommend

16 April 2021
Unprompted review
Buyback Surgeon logo

Reply from Buyback Surgeon

Thanks Alex!

Rated 5 out of 5 stars

Great service

Great service, quick turnaround and I got a very fair payment for my phone! Will deinitely recommend to others looking to sell their phones and devices

9 April 2021
Unprompted review
Buyback Surgeon logo

Reply from Buyback Surgeon

Thank you Mercedes :))

Rated 5 out of 5 stars

Whatever fears you're having in regards to sending your phone to a company, this company will ease those fears with their quick and professional service

I was always weary about phone buy back companies but this company made the experience smooth, efficient, and FAST! My phone was offered MORE than what ANY other phone company was willing to offer my mint condition Iphone 11 Pro Max. One company was trying to offer me ONLY $400!! Buyback Surgeon offered much more.
If i had to recommend ANYTHING it would be to offer more options of deposit. They offer a paper check which, i should've done, or they offer paypal and what a JOKE paypal is.
Due to the HIGH payout and because it's sent under a personal name instead of Buyback Surgeon, I am currently in the middle of verifying my account and transaction with them FOR THE THIRD TIME. When a rep was nice enough to approve my verifications for my account limitation i was under, IMMEDIATELY paypal requested MORE info for me to be able to transfer my money to my actual bank account. The documents they have requested i have sent in a AcTiVe chat i was in with a rep. So clearly theyre not reading their chats.

The company it self was so helpful tho. In the evening, yesterday, i contacted them in regards to the stressful situation i am in with paypal and that i needed them to validate the payment they sent me and IMMEDIATELY this morning, Sarah, a rep, contacted me, letting me know that they validated it. Now i'm just stressfully dealing with paypal as i write this.

9 April 2021
Unprompted review
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Reply from Buyback Surgeon

Thank you Tayler! Please let us know if you need anything else!

Rated 5 out of 5 stars

very happy with the quick response and…

very happy with the quick response and payment on my iPhone. Thank you Jason for contacting me immediately about my phone. I will defiantly be using Buy Back Surgeon again. Happy Holidays

31 December 2020
Unprompted review
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Reply from Buyback Surgeon

Thank you! Have a happy new year!

Rated 5 out of 5 stars

Very fast process!

Very fast process. Shipped my two phones and got a very fair offer for them. My payment came within days of shipping them. Customer support was great and very supportive as well. Highly recommend!

11 November 2020
Rated 5 out of 5 stars

Excellent!!

Fantastic,well I was beginning to get nervous because I've never traded with them..... hopefully I get my check in the next 3 days!!
Nice doing business.

3 November 2020
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Sent in my phone Friday evening, money was deposited in my account by Tuesday! Will use again if I have more electronics to sell

30 September 2020
Unprompted review
Rated 5 out of 5 stars

Quick and easy process

Quick and easy process. Will definitely use Buyback Surgeon again!

23 September 2020
Unprompted review
Buyback Surgeon logo

Reply from Buyback Surgeon

Thank you Ashley!!

Rated 5 out of 5 stars

This is the first time I have ever sold…

This is the first time I have ever sold anything online. The process was so easy and i was paid exactly as I was quoted. As long as you answer the questions honestly, your payment will match your quote. I will definitely used them again.

Thanks

17 September 2020
Unprompted review
Buyback Surgeon logo

Reply from Buyback Surgeon

Thank you April!

Rated 5 out of 5 stars

AMAZING

I got more back for my iPhone than I expected with a totally cracked screen. Shipping was super easy (and free) and the money was in my PayPal in less than a week. AMAZING!!

12 June 2020
Unprompted review
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Reply from Buyback Surgeon

Thank you Glad to hear it!

Rated 5 out of 5 stars

Everything was a smooth sell

I did not encounter any problem and everything was easy. The price they offer to buy my iPhone was competitive and I will definitely use them again.

4 June 2020
Unprompted review
Buyback Surgeon logo

Reply from Buyback Surgeon

Thank you Amy!

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