Buy Haggis Online Reviews 17

TrustScore 4.5 out of 5

4.5

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Company details

  1. Supermarket
  2. Butcher Shop
  3. Food Producer
  4. Food Products Supplier
  5. Gourmet Grocery Store

Written by the company

Buy Haggis is a Scottish, family-run business specialising in authentic Scottish haggis and traditional food gifts. We offer a carefully selected range of products, including Macsween Haggis, vegetarian and alternative haggis options, and tinned or ambient items suitable for international delivery. We provide a range of UK delivery options, including standard, express, and Saturday delivery, with selected non-perishable items also available for international shipping. Our customer service team is always on hand to help with orders, delivery queries, or product advice.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
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2-star
1-star

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Rated 5 out of 5 stars

Amazing customer service.

Left it late to organise my belated Burns Night. They saved the day. Organized a special Saturday delivery. Arrived all on time and safely packed. Super helpful customer service. Great selection. Can’t recommend them highly enough. Thank you Buy Haggis

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordering was very easy and the…

Ordering was very easy and the communication was excellent, with plenty of updates and a one-hour delivery slot on the day requested. This meant we could be home to receive it and get everything straight into the fridge.

15 December 2025
Unprompted review
Buy Haggis Online logo

Reply from Buy Haggis Online

Thank you very much for taking the time to leave such a lovely review.

We’re delighted to hear that you found the ordering process easy and that our updates and delivery slot helped make things run smoothly on the day. Knowing you were able to be home to receive your order and get everything straight into the fridge is exactly the experience we aim to provide.

Thanks again for your support — it really is appreciated.

Haste ye back

Rated 5 out of 5 stars

Ease of ordering and top-quality…

Ease of ordering and top-quality Scottish produce. We were kept well informed regarding delivery, and everything arrived promptly on the date arranged.

21 December 2025
Unprompted review
Buy Haggis Online logo

Reply from Buy Haggis Online

Thank you very much for your kind review. We’re delighted to hear you found the ordering process easy and were happy with the quality of the Scottish produce. Keeping our customers well informed and delivering on the date arranged is really important to us, so it’s great to know everything arrived just as it should.

Haste ye back

Rated 5 out of 5 stars

The packaging was great too

The packaging was great too – everything arrived well insulated and kept nicely chilled. A fantastic service from start to finish.

13 December 2025
Unprompted review
Buy Haggis Online logo

Reply from Buy Haggis Online

Thank you so much for the lovely feedback. We’re really pleased to hear the packaging did its job and that everything arrived well insulated and nicely chilled. It means a lot to know you had a great experience from start to finish.

Haste ye back

Rated 5 out of 5 stars

Ordering was very easy and the…

Ordering was very easy and the communication was excellent, with plenty of updates and a one-hour delivery slot on the day requested. This meant we could be home to receive it and get everything straight into the fridge.

14 December 2025
Unprompted review
Buy Haggis Online logo

Reply from Buy Haggis Online

Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that ordering was easy and that the delivery updates and one-hour time slot made things convenient on the day. Knowing everything arrived safely and went straight into the fridge is exactly what we aim for.

Haste ye back

Rated 5 out of 5 stars

I ordered the Macsween haggis along…

I ordered the Macsween haggis along with a few extra items for my Glaswegian husband’s birthday and for Christmas. We live in England, so he really misses his Scottish food, and this was the perfect way to bring a taste of home.

15 December 2025
Unprompted review
Buy Haggis Online logo

Reply from Buy Haggis Online

Thank you so much for sharing this — what a lovely reason to order. We’re delighted we could help bring a wee taste of home to your husband for his birthday and Christmas. Knowing our Macsween haggis and Scottish goodies helped him feel closer to home, even from England, honestly means the world to us.

Rated 1 out of 5 stars

I'm rating 1 star because I can't rate lower

I'm rating 1 star because I can't rate it zero! Abysmal service. My order eventually arrived late - which was no good for Burns Night. Items for which I was charged were missing.
I tried several times to contact this company - both before and after the delivery - with no response. I tried email and telephone (no-one answers the phone).
Do not EVER buy from this company!

25 January 2024
Unprompted review
Buy Haggis Online logo

Reply from Buy Haggis Online

We’re very sorry to read this and are genuinely disappointed to hear about your experience, especially as the order was intended for Burns Night. That’s never the outcome we want for our customers.

We do take concerns like this seriously, however we can’t see any unresolved correspondence linked to this review. We would really like the opportunity to look into what happened with the delivery timing and the missing items and get this properly resolved for you.

Please contact us directly at info@buy-haggis.co.uk with your order number so we can investigate this fully and respond as quickly as possible.

Rated 1 out of 5 stars

No communication. poor service

Last time the shipment went missing and I had to resort to PayPal too get a refund
Absolutely no communication from them.
Tried again this week. Paid for next day delivery but wasn't even shipped until 48hours+ later.
Again no response
Shabby

13 October 2021
Unprompted review
Rated 5 out of 5 stars

Haggis and Blackpudding

Got my delivery today and can’t wait to try my haggis also got MacLeod and MacLeod Stornoway Black Pudding. Very impressed with the service also.

23 August 2021
Unprompted review
Rated 1 out of 5 stars

Exceptionally poor

Exceptionally poor. After 5 days I had no confirmation that the goods were shipped. I tried many days to contact the organisation but received no response to my emails or even anyone picking up the phone when I called. I had to make alternative food plans for my birthday which was extremely disappointing.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Dishonest, Unreliable, did not respond to enquiries

My friends in Latvia wanted me to bring them some Haggis to try.

I emailed the company beforehand to find out if the product would survive the trip and to see if they could meet the delivery window around the bank holiday weekend

No reply to email, placed order anyway, got an email on the day of delivery saying the product was out of stock and my order would be refunded

The product is still listed as "In-Stock" on their website, which means either that they still have the product and didn't want to send it to me for whatever reason, or that they are now wilfully deceiving their customers into thinking they have a product that they don't

Even though staff failed to respond to my enquiry, the website's checkout provided assurances that the product was in stock and that the delivery window would be met. These assurances prevented me from seeking an alternative source of Haggis to bring with me.

In a world where buy-haggis.co.uk did not exist, I would likely have found a more reliable, less deceitful source of Haggis, and would be carrying this wonderful foodstuff to a new frontier later today

19 April 2017
Unprompted review
Show reviews in all languages. (17 reviews)

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